They will do anything to decline a…
They will do anything to decline a warranty. I called with the serial number, they said it was out of warranty. I found the box that said it was bought 2 years ago and it has a 3 year warranty. I found the login credential for the warranty registration site. It clearly showed the tool had another year of warranty. I call back again. Same story. I provide an account number and suddenly they see the tool. The account number shows the same email and serial number I have already provided. Now they want the the proof of purchase from the tool that is just over 2 years. I assume they know home depot only keeps receipts online for just over 2 years so another strategic move to decline coverate.








