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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and efficiency of the booking process, noting how straightforward it is to navigate the site and secure their reservations. Many people praise the prompt and clear communication, appreciating the quick responses to their inquiries and the overall smooth service. However, some customers also noted issues with the payment process, with a few mentioning that their initial attempts to pay did not go through or that the payment portal had problems. Additionally, some reviewers were informed of extra fees, such as a cleaning fee, only after making a payment, and others found the continuous email reminders somewhat irritating.

What people talk about most

Booking process

Customers had positive experiences with the booking process. Many reviewers found it easy, quick, and smooth,... See more

Response time

Clients share positive opinions on response time. Many customers were impressed with the prompt service and... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Service

Consumers find service to be positive. Many reviewers were impressed with the prompt service and quick... See more

Payment

Customers consistently note ambiguous experiences with payment. While many reviewers found the payment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Site was easy to navigate & received a quick response via e-mail. Payment was relatively easy, even though my 1st attempt to pay via my AMEX card did not go through. Would recommend that this option n... See more

Company replied

Rated 5 out of 5 stars

Quick and efficient feedback on my questions. Even went so far to double check something that i have missed. Really appreciated the assistance.

Rated 5 out of 5 stars

Nasheta is awesome. So prompt and clear in her communications. and so incredibly helpful.....not often in this day and age that people are willing to go the extra mile....but she clearly is! :)

Company replied

Rated 5 out of 5 stars

The booking was confirmed and payment was made to the accommodation timeously. They even followed up on the date as I booked a week earlier, they remind you of booking a date closer. I forgot my bag a... See more

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

It's easy with SA-Venues.com. Our online travel guide gets you from A to B anywhere in South Africa. No fuss, no booking fees, simply deal directly with the venue. SA-Venues.com offers the choice of a huge variety of hotels and accommodation in South Africa. Find safaris and tours, and travel packages, for all budgets, all in one place. Whether you want luxury five star Cape Town hotels or an apartment in Pretoria, you'll find it here. Our accommodation options include everything from small hotels in South Africa through game lodges, inns, guest houses, B&Bs to self catering accommodation, caravan parks, guest farms, houseboats, camping sites and bush escapes. You'll find we've included the secluded and less obvious options too, like environmentally friendly getaways, spas, and pet-friendly and child-friendly locations. Everything you need to know about where you're going - 'must see' attractions, day tours, beaches, South Africa's 8 World Heritage sites, game and nature reserves, national parks, famous landmarks, national botanical gardens, wine estates, 18-hole golf courses


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

349 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick and simple booking and payment

Quick and simple booking and payment . Our host, George, was helpful with a personal touch. We enjoyed our stay. The decor need some updating, but the place was spotless.

May 1, 2025
SA-Venues.com logo

Reply from SA-Venues.com

We'll pass on your comments re the decor to Clarens Golf Villa 155. Glad our site make the booking process easy. That's what we aim to do.

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Rated 5 out of 5 stars

The staff was extremely friendly and…

The staff was extremely friendly and passionate about serving their guests. It's a home away from home. 🙌🙌🙌

April 4, 2025
SA-Venues.com logo

Reply from SA-Venues.com

We'll pass on your comments to Bali on the Ridge Bed & Breakfast. Glad to hear you had a great time!

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Rated 4 out of 5 stars

Birthday in Hluhluwe

From the moment I made an inquiry I received a quote within minutes.I was also prompted over two days as to the expiry of the discounted quote I got.Have booked and paid and look forward to the trip.Have had rave reviews from friends.

March 7, 2025
SA-Venues.com logo

Reply from SA-Venues.com

Thanks for your review Peter. Hope you have the best time.

Rated 5 out of 5 stars

Very quick

Very quick, transparent and seamless booking experience

March 4, 2025
SA-Venues.com logo

Reply from SA-Venues.com

Thanks for your review Richard ☺️

Rated 5 out of 5 stars

Great user experience

Great user experience. Fast link, quick quotation received with alternative available venues identified.

March 4, 2025
SA-Venues.com logo

Reply from SA-Venues.com

Thanks Ben!

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Rated 5 out of 5 stars

Once again

Once again, SA-Venues is helping us efficiently to organize another wonderful stay in South Africa

February 3, 2025
SA-Venues.com logo

Reply from SA-Venues.com

Always happy to assist. Sure you're going to have another fantastic holiday!

Rated 5 out of 5 stars

Quick response

Quick response! Although not all my questions where answered.

February 6, 2025
SA-Venues.com logo

Reply from SA-Venues.com

Dear Ebel

Please can you let me know which question wasn't answered. When I check the booking correspondence it looks like the property has responded to all questions, but we're happy to follow up with them if something still needs to be addressed. Please let us know at bookings@sa-venues.com

Kind regards
Stefani
SA-Venues.com

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Rated 4 out of 5 stars

Fynbos

Was easy to book as you could immediately see if the place was available or not on the calendar, not like other places that use a certain booking site. It will show as available on the place calendar, but then the booking site say unavailable.

February 4, 2025
SA-Venues.com logo

Reply from SA-Venues.com

Thanks for your review Rohzanne!

Rated 5 out of 5 stars

Excellent prices and easy booking

Excellent prices and easy booking! When compared to other websites SA-Venues prices are almost without fail the best with frequent specials and deals. What a joy!!

February 3, 2025
SA-Venues.com logo

Reply from SA-Venues.com

Thanks Zara!

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