Very helpful company. I sent them a picture of my case with the lost studs. They responded very quickly with a long very clear and helpful e-mail offering superb advice and recommending the correct s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a new hood for my Barbour Stockman coat, was the cheapest online (coats and hoods no longer made, deleted by Barbour now), free postage, very prompt post and delivery, securely packaged (de... See more
Company replied
You just don't come across many companies like this anymore. The prompt, friendly service along with the attention to detail on sizing/fit were unlike anything I've experienced in quite some time. My... See more
Company replied
I was trying to find a suitable walking cane for my partner. It needed to be of orthopaedic quality. Sara assisted me in finding the correct item. Nothing too much trouble. Dispatched and received wit... See more
Company replied
Company details
Written by the company
A Chesham based saddlery business, established in 1911 and specialising in leather goods, walking sticks and outdoor clothing. As an approved Barbour retailer, we stock their autumn/ winter and spring/ summer ranges of clothing, accessories and bags.
Contact info
23, High Street, HP5 1BG, Chesham, United Kingdom
- +44 1494 775577
- sara@saddler.co.uk
- saddler.co.uk
4.9
Excellent
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent…
Excellent service and my leather goods were exceptional quality and perfect for what I wanted.
August 13, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much Lorraine, that is good to hear.
Best Wishes,
Sara
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Purchased a Barbour Beaufort which was…
Purchased a Barbour Beaufort which was too large. The company quickly exchanged it for a smaller one. Customer service was first rate and their communication was excellent.
I highly recommend this company.
August 4, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thanks for that kind review Steve. I am pleased we managed to get you what you needed in the end.
Best Wishes,
Sara
proactive communication
A wonderful vendor, they go out of their way to communicate proactively and respond to any questions/concerns. Would highly recommend to any potential purchaser.
July 19, 2025
Reply from Cox the Saddler Limited
Thank you so much Jared, we really do appreciate you taking the time to write that review of our service.
Best Wishes,
Sara
Barbour Beaufort
Order a Barbour Beaufort at my usual size. It was far too big.
Sara was first class organising an exchange by return of post.
Highly recommended company.
August 8, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much for that kind review Steve. I am pleased we were able to sort things out for you in a timely fashion.
Best Wishes,
Sara
Immediate response to mail
Immediate response to mail, immediate delivery, arrived next day
Superb, great quality too
July 22, 2025
Reply from Cox the Saddler Limited
Thanks so much for that lovely review of our service Tim. It is much appreciated.
Best Wishes,
Sara
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Reply from Cox the Saddler Limited
Thanks for that Helen - much appreciated.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you so much Jim. We appreciate that review.
Best Wishes,
Sara
Excellent
Fast delivery and kind customer service. Highly recommend. Greetings from Finland!
July 19, 2025
Reply from Cox the Saddler Limited
Thank you so much for that kind review Sara.
Best Wishes,
Sara :-)
Great experience
Great experience, Sara was super helpful. I would buy from them in a heartbeat.
June 24, 2025
Reply from Cox the Saddler Limited
Thank you so much for that. I am pleased I was able to help you.
Best Wishes,
Sara
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Reply from Cox the Saddler Limited
Thank you for taking the time to write that kind review of our service Graham. We do appreciate both it and your custom.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you Cristian. Much appreciated. I will get back to you about the tweed jacket soon.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you.
Best Wishes,
Sara
Highly recommend!
Highly recommend this company, they have been super helpful in the past, their communication and product are both great.
June 21, 2025
Reply from Cox the Saddler Limited
Thanks so much Nathan. I am really pleased to hear that.
Best Wishes,
Sara
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i have emailed about my order and got a…
i have emailed about my order and got a fairly fast response. and then i made my purchase and received it in a day. the wax coat is great too.
June 23, 2025
Reply from Cox the Saddler Limited
Thank you for that kind review Burak - much appreciated.
Best Wishes,
Sara
10/10 recommendation
Ordered here twice. Both are great experiences with helpful customer service and quick shipment
June 22, 2025
Reply from Cox the Saddler Limited
Thank you for those few kind words. Much appreciated.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you for that review of our 18 inch leather straps Richard.
Much appreciated.
Best Wishes,
Sara
Kept me informed on the order
Kept me informed about the order and its status, offered a solution, and provided an alternative offer.
June 22, 2025
Reply from Cox the Saddler Limited
Thank you for taking the time to post this useful review of our services Ron. It is much appreciated.
Best Wishes,
Sara
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Reply from Cox the Saddler Limited
So kind of you to take the time to post a review of our service - much appreciated.
Best Wishes,
Sara
Great store to buy Barbour
They had a great selection of Barbour jackets, better than most sites I had browsed online. Once I had placed an order, the time it took to ship was fast. They were quick and personal with their email communications as well.
June 18, 2025
Reply from Cox the Saddler Limited
Thank you for taking the time to post that kind review of our service, we do appreciate it.
Best Wishes,
Sara
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