Very helpful company. I sent them a picture of my case with the lost studs. They responded very quickly with a long very clear and helpful e-mail offering superb advice and recommending the correct s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a new hood for my Barbour Stockman coat, was the cheapest online (coats and hoods no longer made, deleted by Barbour now), free postage, very prompt post and delivery, securely packaged (de... See more
Company replied
You just don't come across many companies like this anymore. The prompt, friendly service along with the attention to detail on sizing/fit were unlike anything I've experienced in quite some time. My... See more
Company replied
I was trying to find a suitable walking cane for my partner. It needed to be of orthopaedic quality. Sara assisted me in finding the correct item. Nothing too much trouble. Dispatched and received wit... See more
Company replied
Company details
Written by the company
A Chesham based saddlery business, established in 1911 and specialising in leather goods, walking sticks and outdoor clothing. As an approved Barbour retailer, we stock their autumn/ winter and spring/ summer ranges of clothing, accessories and bags.
Contact info
23, High Street, HP5 1BG, Chesham, United Kingdom
- +44 1494 775577
- sara@saddler.co.uk
- saddler.co.uk
4.9
Excellent
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Cox the Saddler Limited
Thank you Domi.
Sara
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Excellent
Excellent products, price and fabulous service. Item was sent out quickly and efficiently.
April 15, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much for that kind review Peter, we really do appreciate it.
Best Wishes,
Sara
Superb family run company
Superb family run company. Goods I ordered were perfect and delivered very quickly. Would use again for sure.
April 11, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write that review of our service Sheena, we really do appreciate it.
Best Wishes,
Sara
Exceptional service and customer care
Exceptional service and customer care. I could not believe how good the products are as well. Obviously, it’s original Barbour but still, they ship it to you freshly waxed and it is fantastic. Thank you for existing!
November 13, 2024
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write that lovely review of our products and service Carlo Alberto. We really do appreciate it.
Best Wishes,
Sara
Great service, price and fast shipping!
With recommendations from Reddit, I took a chance and ordered a Barbour jacket, after some very responsive e-mails with Sarah, regarding sizing. The price was a fraction of what it would cost here in the US, and one week after ordering, it arrived! Great service, legit UK made Barbour and fast international shipping! Thanks Cox the Saddler! Will be back!
April 3, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thank you Keith, both for your custom and for taking the time to review our service. I am pleased we were able to help, and even more pleased that you are hoping to be a returning customer.
Best Wishes,
Sara
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The delivery was fast the product was…
The delivery was fast the product was great. I would recommend this company.
March 21, 2025
Reply from Cox the Saddler Limited
Thank you so much Madeline.
Best Wishes,
Sara
Great prices and very fast delivery
Great prices and very fast delivery. I'm in Vancouver in BC, Canada - I ordered on Sunday, they dispatched my order on Monday and I received it on Thursday the same week!
Service and follow-up are the best!
April 3, 2025
Unprompted review
Reply from Cox the Saddler Limited
I am so pleased to hear that Iain. That is really useful feedback. Thank you for placing your order with us.
Best Wishes,
Sara
The go-to shop for all things Barbour.
Exactly as ordered. Great prices. Prompt shipping. Great selection. These are the go-to people for all things Barbour.
March 21, 2025
Reply from Cox the Saddler Limited
Thank you for that vote of confidence Steve -much appreciated.
Best Wishes,
Sara
Received order exactly what I wanted…
Received order exactly what I wanted quick delivery excellent service
March 21, 2025
Reply from Cox the Saddler Limited
Thank you. That is good to hear.
Best Wishes,
Sara
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Excellent shopping experience
Excellent shopping experience. Easy to order, very fast shipping, product exactly as described. 10/10.
March 20, 2025
Reply from Cox the Saddler Limited
Thank you, that is lovely to hear. It is good of you to take the time to write a review of our products and service.
Best Wishes,
Sara
Will purchase again!
Responsive customer support, very fast shipping, would recommend to anyone.
March 20, 2025
Reply from Cox the Saddler Limited
That is really good to hear. Thank you for reviewing our service. We do appreciate it.
Best Wishes,
Sara
First rate service
First rate service, good prices, communication and fast shipping to USA.
March 27, 2025
Unprompted review
Reply from Cox the Saddler Limited
Thank you for taking the time to review us. As I said to you earlier, we really do appreciate it.
Best Wishes,
Sara
Service was excellent
Service was excellent. Fast delivery, my barbour coat came in perfect shape and no issues at all. I am certainly recomending Cox The Saddler to friends and will surely buy some more for myself.
Thanks Sara!
March 20, 2025
Reply from Cox the Saddler Limited
Thank you so much for taking the time to leave that feedback Jorge. We really do appreciate it and as a small family business could not survive without word-of-mouth recommendations, so thank you again.
Best Wishes,
Sara
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Family owned shop, Fantastic service and price
Great family owned shop with service that’s well above par nowadays. Price was great on my Barbour Shovelers jacket so i treated myself with a Ancient Tartan scarf
March 19, 2025
Reply from Cox the Saddler Limited
Thank you for that lovely feedback Henry. We really do appreciate it.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thanks Mark - much appreciated.
Best Wishes,
Sara
Prompt service, competitive price, prompt delivery.
Firstly, they had exactly the item I needed - unlike two other businesses which I had tried beforehand.
Secondly, they responded very promptly and had what I needed at a competitive price.
Thirdly, my purchase was on its way very soon thereafter and has arrived 1/2 way across the world (Australia) within a few days and in good condition.
This was my first experience with this company and an altogether completely satisfactory one.
March 18, 2025
Reply from Cox the Saddler Limited
Thank you so much for taking the time and trouble to write that lovely review David. We really do appreciate it.
Best Wishes,
Sara
Great selection of Barbour products at good prices
Great selection of Barbour products, easy, clear web site, excellent pre sale support from Sara, prompt shipping, very compelling prices, quick shipment to US.
March 18, 2025
Reply from Cox the Saddler Limited
Thank you so much for that feedback, we really do appreciate it.
Best Wishes,
Sara
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Best deal for Barbour
Jacket was as described and much cheaper than buying it from anywhere locally, even with shipping and customs. Shipping was about two weeks, very reasonable considering how far it had to go (Western Canada). Very happy with my purchase, cheers.
February 16, 2025
Reply from Cox the Saddler Limited
Thank you so much for that kind review - much appreciated.
Best Wishes,
Sara
A great company to deal with
A great company to deal with. The products are high quality, and arrive quickly. I made a mistake with my order, and the exchange could not have been easier to do.
February 16, 2025
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write that review for us Karen. As a small family business, such reviews are vital to us.
Best Wishes,
Sara
Great prices
Great prices, fast shipping..no issues..only suggestion..update your website look and feel :)
February 16, 2025
Reply from Cox the Saddler Limited
Thank you so much for your feedback. We are looking into up-dating the front end of the web site to make it look more appealing. Its back end is so well integrated into our in-house systems that we have been putting it off for years.
Best Wishes,
Sara
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