Safeguard Europe Reviews 

846
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, noting that parcels consistently arrive safely on time and are very easy to order online through the website. People also highlight the reliable quality of the products, explaining that the items are well packaged and perform their intended tasks effectively. However, some customers also noted frustrating delivery delays and poor tracking updates experienced through third-party courier services like DHL. A small group of consumers additionally experienced missing items within their shipments or extended wait times before their purchases finally arrived.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising exceptionally fast next-day... See more

Product

Consumers find product to be positive, highlighting its reliable quality and effectiveness across various... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast delivery times, excellent... See more

Order

Customers had positive experiences with order, frequently highlighting the straightforward online process and... See more

Quality

Clients share positive opinions on quality, consistently highlighting brilliant performance, effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service, including delivery of spray bottle. I have sprayed a tiled ledge, skirting boards, surrounding carpet, inside a cupboard and the carpet door strip in my bathroom, with NOPE. No di... See more

Company replied

Rated 5 out of 5 stars

Safeguard have managed to make a retrospectively installed dpc, which was very messy and imprecise (think pump, hoses, metal tubes and a barrel of fluid) into a slick and totally controlled profession... See more

Company replied

Rated 5 out of 5 stars

Process of ordering was straight forward, items arrived extremely quickly sidering they were to the Isle Of Wight. If i need anymore, then will be very happy with ordering from them again.

Company replied

Rated 5 out of 5 stars

My parcel was delivered within the time frame and the correct way up as indicated by the arrow, well packaged and no damage. Not had chance to use the product as yet due to ongoing project in garden,... See more


Company details

  1. Manufacturer

About Safeguard Europe

Written by the company

Equipping the construction and home maintenance industries with the expertise and materials they need to protect buildings since 1983.

Our industry-leading Research & Development Laboratory has designed a range of highly effective environmental control materials to protect homes against damage.

Our products are regularly specified by Architects and Chartered Surveyors in Structural Waterproofing across the country.

Our products are used by:

  • Contractors
  • Housing Associations
  • Home Renovators
  • Building Construction and Maintenance Companies
  • Damp-proofing specialists
  • The UK home of trusted brands like:

  • Stormdry
  • Dryzone
  • Dryrod
  • Drybase
  • Roxil
  • SoluGuard
  • Oldroyd
  • NOPE!
  • We develop, manufacture and distribute our products in-house at our Horsham, UK Headquarters.

    Renowned for our technical know-how and highly effective solutions, the Safeguard product ranges are rigorously tested and independently verified. Fpr instance, Stormdry Masonry Cream has been tested and verified for effectiveness and energy-saving capabilities by:

  • The British Board of Agrément
  • Energy Saving Trust
  • The Safeguard technical team devises and delivers an extensive curriculum of RIBA-approved damp-related training webinars that are free to access.

    Our dedicated Customer Care and Technical Team is always happy and willing to offer support and guidance at our UK-based call centre.


    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    846 reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (846)

    250 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 3 out of 5 stars

    Can’t make a judgement until the…

    Can’t make a judgement until the treatment takes place. Comeback in two months and I’ll review again.

    July 14, 2026
    Safeguard Europe logo

    Reply from Safeguard Europe

    Good Afternoon Daniel

    Thank you for your feedback, it is greatly appreciated.

    We look forward to your continued review in the coming months.

    Any questions please let us know

    Kind regards

    Jack
    Safeguard Europe Ltd.

    Rated 5 out of 5 stars

    Great products and service

    Delivery was great. Products arrived quickly and on time. Small cracks in the render had been letting in water. After applying stormdry max the problem has been solved. Brilliant product and service.

    July 17, 2026
    Rated 5 out of 5 stars

    Gives a beautiful finish

    I used Roxill wood paint in Burnt Umber on my fence that hadn't been treated for 2 years.
    My fence was in good condition and very dry the first coat literally was soaking in before my eyes.
    I gave the panels two coats and the whole fence looks brand new it goes on really well and it has a lovely sheen to it when it dries completely
    I used 15ltrs to do 13 panels on one side.

    July 12, 2026
    Rated 5 out of 5 stars

    Great service

    Great service, Delivery & Product.
    I used both Roxil wood protection liquid.(Applied by Sprayer) and the wood protection cream.( Applied by brush). Both were easy to use and have sealed my outbuilding. I've just got to see how long it lasts?Fingers crossed a long time, as it is not particulary cheap.

    June 2, 2026
    Rated 5 out of 5 stars

    7 star customer service!!…

    I had a very very pleasant surprise today! Could not believe the post sales customer service could be so good. Thank you, Kelsey. I had filled an enquiry form asking if storm dry cream can be used on horizontal surfaces or not. Kelsey rang yesterday but I could not speak so left a message. Shd rang again today. Sorted all my queries. Have you ever seen such service after having sold the stuff?? Once you sell- forget customer care. Not here. Excellent product for my need. Ask for advice. If it suits your need, go for it. Weather it lasts for 25 years or not - only time will tell.

    July 17, 2026
    Unprompted review
    Rated 5 out of 5 stars

    Excellent service

    Ordered some Nope, easy to order and navigate site.
    Brilliant next day delivery (which we were grateful for as serious amount of ants)
    Worked great, ants gone!
    Thank you.

    July 9, 2026

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