Safe I.S. Ltd Reviews 

269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent and professional service, often highlighting its efficiency, thoroughness, and valuable advice. Many people commend the staff for being highly knowledgeable, professional, and providing clear explanations. Reviewers frequently mention the staff's friendly, polite, and helpful demeanor, making interactions pleasant. Engineers and assessors are consistently noted for their punctuality and discretion, ensuring work is completed on time. Many customers express long-term satisfaction, indicating they have used the company for several years and plan to continue.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The fire marshal training was solid and worth the time. The trainer knew the subject inside out and kept things clear and practical. No pointless filler, just the stuff we actually need to deal with... See more

Rated 5 out of 5 stars

We have recently used Safe I.S Ltd for a Fire Risk Assessment. They were punctual, efficient and knowledgeable. Today they have wall-mounted fire extinguishers and conducted emergency light testing. S... See more

Rated 5 out of 5 stars

Safe I.S. provided a great fire extinguisher training session that was smooth, timely, and well organized. Nick did a fantastic job as the instructor—he was friendly, engaging, and packed with helpful... See more

Rated 5 out of 5 stars

We have been using Safe IS for regular fire alarm and emergency lighting tests for quite some time now. Just recently, they have also carried out a Fire Risk Assessment at our offices. I can honestl... See more


Company details

  1. Fire Protection Service

Information provided by various external sources

Safe I.S. offer Fire Protection & Safety Compliance throughout the UK; our qualified professionals Train, Assess and Service almost all Health & Safety Systems enabling clients to be insurance and legally compliant.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

269 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(269)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Safe I.S - Fire Warden Training

Safe I.S. delivered our in-house Fire Warden training in a relatable, friendly, yet professional way, with the onus on the seriousness of the topic. Having completed similar training multiple times over the years, this session STILL gave us all something new to take away. Safe I.E. offer reassurance in their experience and in accreditation. Would recommend for all business fire safety needs.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

The Fire Warden training course

The Fire Warden training courses provided by SAFE.I.S are extremely well delivered and received. They have a passion for Fire Safety which is genuinely appreciated and is proven by staff engagement and drive to ensure fire safety. We have used SAFE.I.S a few times and will continue to use them which is testament to the amazing service they provide.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

We had a great experience with Tony and Reece who not only offered a detailed and interesting look into Fire Safety but were able to offer a bespoke insight into our workspace and were able to answer any questions. Highly recommend,

October 10, 2023
Unprompted review
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Rated 3 out of 5 stars

Risk Assessment and Fire Extinguishers

I have used the company for a Risk Assessment Report, and Fire extinguishers needed to be installed, they are capable and informed of all legislation in regard of this matter, but customer service is poor, they take a very long time to reply, and get appointments booked for the work to be done, the main thing that I was not happy about that they do not assess the job and quote for all the required work, charges comes in stages rather than provide the full picture.

October 19, 2023
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Thank you for taking the time to leave us a review. We have requested information, so we can see which works this relates too so we can understand your feedback and respond accordingly. If you could please come back to us, that would be very much appreciated.

Thank you in advanced.

Update on 30/10/2023:

We have not received a response to our request for more information from the reviewer, and at this stage still do not recognise the customer or the information provided in their review.

We would again appreciate it if the reviewer could reach out to us so we can review and respond accordingly.

Rated 5 out of 5 stars

A great service

A great service. Professional, efficient and a fair price. The assessor took time to make sure that we fully understood the process and any actions to be followed up. Thank you

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Use and recommend

We use SAFE IS for our fire risk assessments, specifically Nick. Happy with their service and I regularly recommend them.

September 19, 2023
Unprompted review
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Rated 3 out of 5 stars

The appointment for the Blocks of Flats…

The appointment for the Blocks of Flats Assessment was made by Safe IS several weeks prior to the visit. The paperwork identified that the Assessor needed to be accompanied throughout and that entry to each flat would be necessary. As such arrangements were made with all owners/tenants to be available at the allocated time. The day before the visit I had a call to ask if the Assessment could be advance 2 hours. This was declined based on the sacrifices being made by people to attend. On the day the Assessor still actually turned up at 11AM and conducted the majority of the visit unaccompanied without any contact that he was onsite at all. Although the Assessment itself was well conducted and thorough the communication was vey disappointing. I have phoned the office to complain about this but actually have not received a call to explain why this occurred. All I received were the Invoices. I suggest a call to each customer directly after a visit and prior to the raising of the invoices to confirm all was satisfactory or discuss issues would be an improvement.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Ashley

Ashley really supported me through the process, booking several groups to complete training. All reported positively on the training delivered on the day. Many thanks

August 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Coram campus

We used Safe I.S Ltd for several years now and 100% extremely satisfied with their service.
Great communication and very friendly, helpful and Professionals team.

May 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Professional Excellence Guaranteed …

This is the second time SAFE IS have delivered fire marshal training and it has been a real hit with our employees.
The training is easy for the delegates to understand, effectively covering the fire triangle, legislation and the ever popular practical session where they get to use fire extinguishers.
We have used this company for almost 2 years for various fire related services - every department I have dealt with has consistently been friendly, professional and customer centric.
A great company with a great attitude! Well done!

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, the trainer arrived in plenty of time and was very friendly and approachable. We had issues with roadwork noise outside but the trainer adapted and managed to continue the course successfully.

May 18, 2023
Unprompted review

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