Safe I.S. Ltd Reviews 

268
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and thorough, with many noting the smooth and timely execution of tasks. The staff, including engineers and assessors, are frequently described as friendly, knowledgeable, punctual, and helpful, providing excellent advice and ensuring compliance. Many people have been long-term clients, expressing high satisfaction with the consistent quality of service over several years. Reviewers highly recommend the company for various fire safety services, appreciating the clear explanations and professional approach. However, some customers also noted a slight hiccup with trainer logistics and timing, and issues with internal office communications.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The fire marshal training was solid and worth the time. The trainer knew the subject inside out and kept things clear and practical. No pointless filler, just the stuff we actually need to deal with... See more

Rated 5 out of 5 stars

We have recently used Safe I.S Ltd for a Fire Risk Assessment. They were punctual, efficient and knowledgeable. Today they have wall-mounted fire extinguishers and conducted emergency light testing. S... See more

Rated 5 out of 5 stars

Safe I.S. provided a great fire extinguisher training session that was smooth, timely, and well organized. Nick did a fantastic job as the instructor—he was friendly, engaging, and packed with helpful... See more

Rated 5 out of 5 stars

We have been using Safe IS for regular fire alarm and emergency lighting tests for quite some time now. Just recently, they have also carried out a Fire Risk Assessment at our offices. I can honestl... See more


Company details

  1. Fire Protection Service

Information provided by various external sources

Safe I.S. offer Fire Protection & Safety Compliance throughout the UK; our qualified professionals Train, Assess and Service almost all Health & Safety Systems enabling clients to be insurance and legally compliant.


Contact info

4.8

Excellent

TrustScore 5 out of 5

268 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(268)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

NOT HAPPY

I booked for assessment and had to travel at last minutes changes. Fire risk assessment file was locked in my room, the assessor comment so many recommendation on the report. I emailed to them apologize that I forgot to leave the file with my staff. I have all actioned as per last year assessment. I could emailed to him all evidence. Asking to amend the report. But he said no. It was very disappointed experience. I would have reschedule the visit if the report look like I haven't done anything as per guideline because he couldn't see the file on the day he came. I am going to change the company for next year.

May 2, 2023
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Good Afternoon Susan, It was great to speak to you today, thank you for your time.

As discussed our Fire Risk Assessors can only compile their reports based on the paperwork and facts provided to them on the day of the assessment. Unfortunately a key file was unavailable, meaning some items you have already completed (such as PAT testing) where marked as a requirement in your report. Although I understand your frustration as you would have preferred a "clean" report, Fire Risk Assessments are not a pass or fail document, they are designed to be live documents, and I am glad you now understand how to update your document to allow you to manage the report going forward.

From our discussions, I am glad to understand the issue is now resolved, however, as discussed, if you need any further support, any further assistance, me and my team are here to help.

We really do value your custom and I hope that now the issue is better understood and resolved, we can continue our partnership moving forward.

Kind Regards
Liam Peskett
Sales Director

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Rated 5 out of 5 stars

fire marshall training

The staff that attended all said it was a great training experinece and all enjoyed it. It was very imformative.

March 22, 2023
Unprompted review
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Rated 5 out of 5 stars

Very good training

Very good training. The trainer kept us all engaged and made the course enjoyable
He is extremely knowledgeable and his expertise and guidance provided was first class. He took his time to explain and answer any questions
Everyone here thoroughly enjoyed the course as the trainer was clear. would definitely recommend

January 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

I have found Safe I.S to always be very helpful and supportive in making sure we are fully compliant in all our fire safety requirements. They are also very responsive with regard to any query we may have.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Clive was a good talker

Clive was a good talker, he explained in a way that it was fun learning, he spent time going back over subjects to ensure everyone fully understood everything.

January 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Engaging

Well organised, excellent format and the trainer was an ex-fireman, very engaging and able to answer all questions
The presentation and the video examples were brilliant
Would highly recommend

December 14, 2022
Unprompted review
Rated 4 out of 5 stars

Very thorough explanations given

Very thorough explanations given, and suggestions given for possible improvements to our current procedures, which prompted discussions in the group, which led to further discussions in a separate fire marshal meeting.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

I would recommend using Safe I.S.Ltd

The booking process was straight forward and informative.
The trainer was punctual, friendly, enthusiastic and informative with the course being made relevant to our premises and staff being able to get hands on with the fire extinguisher.
We had positive feed back from staff members after the course.
Many thanks.

November 29, 2022
Unprompted review
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Rated 5 out of 5 stars

Great service

easy to contact, easy to book with, very informative throughout the booking system, very professional team, very professional trainer and simply easy to use and great price too.

November 10, 2022
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Thank you very much for taking the time to leave us a review Caroline, it really is appreciated.

Rated 5 out of 5 stars

Safe I.S

Safe I.S. is really good at focusing on what customers need and require. Very professional company. I would recommend them unreservedly.

November 30, 2022
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Hi Simona,

Thank you so much for taking the time to leave us a review Ian, it really is appreciated! Our team saw your review yesterday and they were all so glad to hear your feedback, a real positive start to 2023.

We look forward to continuing working with you and as always do not hesitate to get in contact with us should you need any assistance.

Have a great day,
Liam Peskett
Sales Director

Rated 5 out of 5 stars

Fire Warden Training

The instructor came to deliver fire warden training. He made the training interesting. He was knowledgeable and happy to share experiences and views with attendees.

The booking and accounts processes were very smooth.

November 3, 2022
Unprompted review

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