Safeway Reviews 365

Garbage, never using it again. 5 times in a row delivery is delayed with no update, every times it was 4 hours or more later.

The Hickey Blvd, Pacifica Safeway Bathrooms are so filthy, I couldn’t use them. They should have janitors cleaning very bad.

I had the most horrific day dealing with my local store, and then called main Customer Support number. What a ridiculous, frustrating experience. I was going to use their online ordering feature. DON'T DO IT!!!!!!!!! Horrific!!!!!
No one knows anything about it when you need help. NEVER, EVER, EVER AGAIN!!!

I bought some pints of Haagen Daz, I bought six pints, the display said no limit.
2 were priced at $14.98 I was charged 10.49
2 were priced at $14.98 I was charged $6.00
2 were priced at $14.98 I was charged $10.49

2 out of 3 times I have bought lamb in the meat department is had gone bad well before the sell by date.

Staff is generally friendly, the store is ripping people off. This is not the first time it happened to me.

Wondering why the 85% ground beef has been so bad the last 5 weeks. Bought 5# 3 weeks ago, it stunk so awful that I threw it away. Tried again yesterday, still stinks

Safeway online ordering has enabled stores to sell you outdated products without you knowing until you get home. It allows products to be out of stock and them to be replaced with things that are not even close to the same or almost double the price of the original product. You were automatically enrolled in the substitutions unless you know to change that turn it off. Most recently Safeway has started capturing or pre-authorizing an amount of money for an online order and then pre-authorizing and authorizing a secondary amount for the
For whatever the changes are in your order because they’re out of product again or substitute something for a different price. Albertsons and Safeway became one they sent all their call centers over to the Philippines where they don’t even have Safeway stores, they leave you with customer service agents who haven’t been trained with Customer Service nor give it care less about decades long consumers. Safeway needs to be canceled.

Safeway's digital coupons and online ordering consistently do not work -- customer service agents (located in the Philippines) can do absolutely nothing about them, nor can domestic ones. I tried to place an online order for a 5-lb. bag of chicken drumsticks for $4.85, but Safeway cannot fulfill that offer because it routinely fails to maintain its product/offer databases correctly. I've spent over an hour dealing with Safeway's nonsense and deflection -- the problem has nothing to do with my operating system, web browser, its version, its cache, whether or not I'm using a VPN or an ad blocker -- Safeway won't even generate a report about the problem with its offers without making customers first jump through a whole series of hoops and it certainly won't correct them before they expire; I send screenshots of the offer in question and the result of trying to use it (the wrong thing in my shopping cart), but Safeway won't even forward them to its completely incompetent IT department. There are all too many bad grocery store chains in the country -- Kroger is also heavily represented where I live -- but Safeway may be the worst I've ever had to deal with.

Reasonable prices reminds me of this store in alabama called Winn-Dixie i love shopping at safeway would definitely recommend to everyone

Today I shopped for the month…… probably for the last time at Safeway. Chubs of hamburger were on sale. I was told to get a rain check. ……they were sold out Then I happened to go back into the meat department and a man was putting 3 chubs in a ladies cart. When I questioned I was told that they had put them away for her. This is not the first time that I have been treated like this. I worked for Safeway for 30 years and something like this would never have been allowed. I feel Sobys is ruining the Safeway name.
Also why were the Canadian flags pulled off the floor? The Atlantic provinces proudly show theirs…..why not Alberta. This is a good way to have customers boycott you. Keep your nose out of politics

The Safeway Pharmacy staff at the location at 5616 176th St E, in Fredrickson, WA, engages in the kind of fashionable bigotry and overt antisemitism which has given The Woke Left such a bad name.

I've been having issues with them ever since I moved to Frederickson from Federal Way last month.

The Safeway pharmacy staffers in Federal Way were content to do their job in a professional manner. By contrast, their counterparts in Frederickson are the pharmaceutical industry equivalent of online trolls, who abuse their positions of trust and their labor union protections to displace Safeway's corporate views with their own entitled bigotry.

The staffer who requested my last name Saturday apparently did not care for my answer.

Me: "Epstein."
Her: "How very unfortunate."

That’s what we call “editorializing” in the news industry, where I've spent 30 years as a staff writer for The Associated Press, Gannett and Bloomberg News. I'm neither helpless nor particularly tolerant of this kind of entitled bigotry.

Being that Epstein is the most common Jewish surname in The U.S., those of you who find group bias distasteful may want to take your business elsewhere. As I have.

It's either that or stop carrying the last name I inherited from my war hero dad. He earned two bronze stars for valor and was repeatedly wounded as his company of combat engineers fought their way across Europe during WWII as part of Gen. George Patton's Third Army.

Only 23 of the company's original members finished the war. Daddy Epstein was one of them, despite permanent partial hearing and sight loss, a full head of gray hair at 21, and a bad case of what is now known as PTSD.

It's my honor to carry the name of this fine American combat veteran (see pic), who had a recurring nightmare until the day he died, at age 85, about the death of his best friend "Whitey" during The Battle of The Elbe River. No doubt, Whitey and my dad would face similar bigotry from the "empowered" Pharmacy techs at this poorly led operation if they were alive today and would have to hope their meds were not tampered with.

Eff billionaire Jeffrey Epstein, who has tarnished this good name, and eff the Safeway pharmacy trolls in Fredrickson, Wash.

I can do better, just by voting with my wallet.

I just did that, by changing my pharmacy from Safeway to Amazon Pharmacy Home Delivery.

I HATE Safeway! They over charge you constantly. Their sale and coupons are the biggest pain, and are usually a way they get you to buy stuff without getting the discount. Be prepared to spend an eternity trying to scan stuff and clip coupons on your phone only to have problems at the checkout or worse after you get home and discover it didn’t work out right. It is a nightmare.

I went into the Cottle Safeway around 4:35 as I have done eversince it opened.
Today I asked if someone could help me at customer service. Laura was too busy chatting with different staff but finally came to the counter. She insisted that I find my receipt on my app; honestly couldn't find. When I finally found it I said I found it, meanwhile Guida walked in ( she is always nice and polite). I said Laura wouldn't wait on me because she was too busy talking to all the Spanish speaking customers. I found the receipt and then they refused to wait on me and had me escorted out. I called corporate, Laura has several complaints filed against her. I have been shopping at Safeway for the past 25 years, long before this store opened and before this lousy employee Laura. No customer service skills at all.She should be fired!

Killing some time why my sandwich was made. Stop by the wine Area ask for a review from the wine stuarted ? I was taught that wine should be a good experience with your food. Not just to get "high"if that what you're looking for he's your man. Totally ruined my dinner for the night. I want to enjoy a good tasting alcohol with my dinner, not just get" high"

I appreciate that there are better employees here today, This is the worst grocery store ever, the business model is bait and switch or lets have a great sale n turkeys for christmas when we have no turkeys and we don't plan on getting any. I don't believe this company could improve at this point, they never have sale item's the app and the website claims the item's are in stock, walk there or even order via their site just to find out that time and time again they've sold out, they had whole turkeys in the advertisement for Christmas and then never stocked them, they sold out of diet Pepsi before noon on Friday Father's day weekend 2025 I await the class action settlement that is to come from their messy business model. Safeway/Albertsons Stop disrespecting the communities that you serve, and treat us like you actually want us to shop here. I have to say. You have done everything in your power to make the store less hospitable, it's no wonder why the employee's feel like they can treat people like these reviews claim and I have witnessed/ experienced myself, Stop charging EBT customer's for bags too! {L. Safeway}

I have used the Safeway for U delivery service for over a year and every month it’s gotten worse and worse. The biggest problem is when something goes wrong during the time the shopper is filling the order, there is no way to contact anyone.
Today was the last straw. The shopper kept asking me if I wanted to replace an item that was out of stock, and I wrote back on chat as asked to do. Told him that I had already listed a substitution on my order. He continued to ask me the same question and I kept telling him what I needed. He eventually finalized my order without adding the item I needed for this week’s meals. I am injured from a fall so now I have to struggle to drive to Bel Air and walk to the dairy case to get the item.

What went wrong this time is a good way to start reviews. The gustapo working self checkout this morning is a complete drag. Never asked for his help!!! Continued to argue with me while I was trying to get my card to pay. Threatened to call security. Then called me names while leaving because I did not take my cart after his very assaulting attitude.

On 6/14/25, I ordered groceries online. 1/3 of the items I ordered were out of stock, but it’s marked available on the App. I requested delivery time frame of 1 pm to 5 pm. Around 5:15 pm, I received a text that they’re running late and could not deliver within the time frame requested. I immediately called the customer department to cancel as I’m leaving my house at around 5:30 pm. The customer rep tells me not to worry as the order will be canceled. At around 8:45 pm. I received a text saying my order is on the way with a delivery time estimate of 8:50 pm ??!! Unbelievable. I immediately called Customer Dept and was told, “Oh, because we cannot get a hold of the store to cancel”. Seriously? whose problem was that! Such incompetence. So I double checked and was told that I should get my refund within 5-7 business day. The days passed and I called again and was told that the previous customer rep did not process the refund correctly! Seriously? Now I have to wait another 5-7 days for my refund. This is not right! Because, if you place an order, within less than a minute monies are taken out of your bank account, but refund takes 5-7 business dayd (that is if they do it properly!). so frustrating.

We keep giving Safeway a chance because they’re fairly close but now we are tired of getting produce that is moldy, because you can’t see produce, that is packaged up, or spoils within two or three days, or a product purchase, only to find that the expiration date is within a week. For example, we just bought a carton of half-and-half on Saturday the 21st to find out that it expires on the 24th. Maybe I should be a more careful consumer, but I don’t want to have to look at every single item at Safeway to find out the expiration date. Conversely, going to the other grocery stores in my area, have products where the expiration date is several weeks out, and their produce lasts the normal amount of time. We have. specifically shopped at the Safeway near Green Mountain off of Alameda. Unfortunate. Thx.

Safeway at 470/Smokey Hill in aurora Colorado is USUALLY a good store but on JUNE 14TH I have to say a bit disappointing. I emailed about some discrepancy with the store and was IGNORED! We stopped in and started our shopping as usual (The last 5 years). They had some Chicken Drumettes on sale at 5.00 a bag. (Great Price) The limit wasc5 bags per person..(SUPPLY ISSUE COMING UP) We went and looked and they were completely out (READY) The area they were in could probably hold 10 bags (IF THAT) so basically TWO PEOPLE GRABBED ALL 10 BAGS....(Whoops) It looks like "SUPPLY" COULDN'T keep up with even 10% of the DEMAND...... We asked for a raincheck for ONE BAG!!!!!!!!!!! The manager (ROBERT) IMMEDIATELY SAID NOPE! I hope in the future that "COMMON SENSE" ARRIVES at this store....(COURTESY TOO).