Sage Reviews 

20,174
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,037 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during onboarding and training sessions, making setup processes smooth and completely manageable. People note that support agents provide clear guidance, answer questions thoroughly, and quickly resolve technical issues to get accounting systems fully up and running. However, some people mentioned encountering frustrating wait times and persistent difficulties connecting with a real person when trying to reach customer service by phone. Others felt that certain aspects of the software and support systems were overly complicated, expensive, or completely lacked adequate assistance outside of automated options.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, noting that team members are knowledgeable, patient, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and knowledgeable... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the brilliant support,... See more

User experience

Clients share ambiguous opinions on user experience, as some consumers praise the helpful onboarding sessions... See more

Response time

People report ambiguous experiences with response time, as some reviewers praise the quick and efficient help... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We appreciated Danielle's patience during the onboarding. She spoke very clear & explained lots of details as we went along. I don't think we were informed before hand by our sales rep about what to e... See more

Company replied

Rated 5 out of 5 stars

Having brought payroll in house using the new cloud based sage payroll system, which I hadn't used previously, I needed a refresher. Lee Carlsen was assigned to do my training & nothing was too mu... See more

Company replied

Rated 5 out of 5 stars

Philip Daly from SageHR was amazing to work with. He guided us through the entire setup process clearly and efficiently, making everything easy to understand. He patiently answered our long list of qu... See more

Company replied

Rated 5 out of 5 stars

I had a really difficult time setting up new payrolls on the software and had to arrange some training sessions. I worked with James Denston on these sessions and I cannot describe just how wonderful,... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Accounting Software Company
  4. Tax Preparation Software

About Sage

Written by the company

Sage, helping business flow

Sage exists to knock down barriers so small and medium-sized businesses can thrive; supported by accountants, partners and the wider business community.

We help businesses manage money, people and payroll with confidence, reducing friction in everyday work so they can focus on what matters most.

Millions of customers trust Sage’s finance, HR and payroll software to help work and money flow. By connecting businesses with customers, suppliers, employees, banks and governments, Sage helps reduce manual effort, improve accuracy and deliver the insights businesses need to move forward.

We know running a business can be complex and time-consuming. That’s why Sage combines smart technology with a human approach; bringing together intuitive software, local expertise, trusted support and strong partner communities.

Beyond our products, we use our technology, time and experience to help tackle digital inequality, economic inequality and the climate crisis, supporting more inclusive and sustainable growth.

Everything we do is driven by a simple goal: helping business flow, so businesses and the people behind them can move forward with clarity and confidence.

Sage for Small Business
Sage for Medium Business
Accountants and Bookkeepers

Contact info

4.0

Great

TrustScore 4 out of 5

20K reviews

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4.0

All reviews

(20,174)

1,136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sage support is incredibly helpful!

Sage support is incredibly helpful - I have used the telephone support many times over the years, and the team are always helpful and knowledgeable.

August 13, 2026
Unprompted review
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Reply from Sage

We're so happy to hear that our support team has consistently provided you with helpful and knowledgeable assistance over the years. Thank you for your kind words

Rated 5 out of 5 stars

To sell products

When I'm doing marketing

August 13, 2026
Unprompted review
Sage logo

Reply from Sage

Thank you for taking the time to leave a 5-star review. We’re grateful for the rating, however the comments shared do not appear to be relevant to our services and may have been posted unintentionally. If this review was not meant for us, we would encourage it to be amended so it reaches the correct company. Many thanks.

Rated 1 out of 5 stars

The server is down since this morning

The server is down since this morning. None of us are able to access to our company cloud to do the work! The technician said that he doesn't know when it will be up!!!

August 12, 2026
Unprompted review
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Reply from Sage

We are sorry to hear about your experiences. We've sent you a request to confirm your account details. We can then investigate your concerns further.

Rated 5 out of 5 stars

Smooth Onboarding Experience

Onboarding for our new Sage HR features was smooth and comprehensive. Our consultant Philip Daly was extremely helpful and was able to demonstrate all the options and flexibility of the platform.

August 12, 2026
Unprompted review
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Reply from Sage

We're so pleased to hear that your onboarding for the new features was smooth and comprehensive. It's wonderful to know that our team member was extremely helpful in demonstrating the platform's options and flexibility. Thank you for your positive feedback

Rated 5 out of 5 stars

Informative!

Queries were answered with clear instructions. by Ellis Ronan. Very easy to follow guidelines recommended.

August 12, 2026
Unprompted review
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Reply from Sage

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent service

Excellent service! Turnaround times are reasonable and they keep their promises. Their fees are affordable. The staff is friendly and professional. For over 8 years; they have consistently audited our financial statements with diligence and professionalism; ensuring quality outputs and financial controls improvement advises. On an annual basis; they file our SARS tax returns before the due date; helping us to avoid tax penalties. To NPO’s and companies looking for a reliable Chartered Accountant; contact Malesh CA.

August 12, 2026
Unprompted review
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Reply from Sage

Thank you for your kind review

Rated 5 out of 5 stars

Knowledgeable provider

Ellis was very knowledgeable and helpful. Session was very useful for me and our company.

August 11, 2026
Unprompted review
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Reply from Sage

We're so glad to hear that the session was very useful for you and your company. Thank you for sharing your positive feedback

Rated 5 out of 5 stars

Adam was very helpful and engaging and…

Adam was very helpful and engaging and sorted the issue promptly

August 11, 2026
Unprompted review
Sage logo

Reply from Sage

We're delighted to hear that our team member was so helpful and resolved your issue promptly. Thank you for sharing your positive experience

Rated 5 out of 5 stars

Excellent service and quick resolution

The service was brilliant from start to finish. Jerry was clear, friendly and easy to understand, and he quickly identified the issue and found a solution on the first call. I couldn’t have asked for a better service — quick, helpful and very efficient. Thank you, Jerry!

August 11, 2026
Unprompted review
Sage logo

Reply from Sage

We are so pleased to hear that our service was brilliant from start to finish. It's great to know that our team quickly identified the issue and found a solution on the first call. Thank you for your kind feedback

Rated 5 out of 5 stars

Issue resolved quickly

I was surprised by how quickly my tech support call was answered. Then my upgrade issue was resolved first time and surprisingly quick. Very pleased with the service I got today from Sam. Highly recommend.

August 10, 2026
Unprompted review
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Reply from Sage

We are so pleased to hear that your tech support call was answered quickly and that your issue was resolved efficiently on the first attempt. It's wonderful to know you were very pleased with the service

Rated 1 out of 5 stars

ai dosument capture - paying for something that doesn't even work

I've been trying to get to grips with the ai document capture while my book keeper is on holiday.

Basically it doesn't work. Can't read the simplest of invoices & gets all the figures wrong on a detailed invoices.

Basiacally we're being charged for something that doesn't work.

Support have been good. They comment each time that I'm not paying for support (an extra charge) but my argument is that if they're selling something that doesn't work then why should I have to pay for support as well.

So after wasting many, many hours this week sage & I have come to the conclusion that this feature doesn't work for me.

But are they reducing the ridiculous monthly subscription fee (customer of 27 years. Hell no!

August 7, 2026
Unprompted review
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Reply from Sage

We are sorry to hear about your experiences. We've sent you a request to confirm your account details. We can then investigate your concerns further.

Rated 4 out of 5 stars

Money

Life is sy like you

August 1, 2026
Unprompted review
Sage logo

Reply from Sage

Thank you for taking the time to leave a 4-star review. We’re grateful for the rating, however the comments shared do not appear to be relevant to our services and may have been posted unintentionally. If this review was not meant for us, we would encourage it to be amended so it reaches the correct company. Many thanks.

Rated 1 out of 5 stars

BRTE

I don't know more about this company

August 6, 2026
Unprompted review
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Reply from Sage

We do not believe this to be a genuine experience review. We have sent an email asking you for further information.

Rated 5 out of 5 stars

SAGE ACCOUNTING UK

SAGE ACCOUNTING UK, is the most brilliant Company for small businesses.
Phone calls are are always answered promptly, with assistance to follow.

I would totally lost without SAGE!!!!

August 6, 2026
Unprompted review
Sage logo

Reply from Sage

We are so happy to hear that you find our services brilliant for small businesses. It's wonderful to know that our prompt phone support and assistance are so valuable to you. Thank you for your kind words!

Rated 3 out of 5 stars

Really disappointed in sage for MTD

Really disappointed in sage for MTD. Whilst the staff are very helpful, the software will not let me submit my accounts and will mean I am late. In addition the help desk has messaged to say my issue has been resolved when I am still in the same position I was a few days ago with accounts that cannot be submitted. I think the help desk should recognise the gravity of the error, I also think if the software fails resulting in the negetive tax point system, sage should be refunding some fees. I have two softwares for MTD, I prefer sage, but at least Hammock submits without errors. Problem not resolved in the last 3 days.

August 4, 2026
Unprompted review
Sage logo

Reply from Sage

We are sorry to hear about your experiences. We've sent you a request to confirm your account details. We can then investigate your concerns further.

Rated 5 out of 5 stars

Some things are worth paying for

I find Sage are a lovely company to deal with, I have had to call several times with different queries and they are so professional, well mannered, helpful, experienced and they get the issue resolved

August 6, 2026
Unprompted review
Sage logo

Reply from Sage

We're so pleased to hear that you consistently have such a positive experience when contacting us. It's wonderful to know that our team is professional, helpful, and effective in resolving your issues.

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