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Sage Home Loans Reviews 

169
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the staff's professionalism and helpfulness, noting their responsiveness and clear communication. Many appreciate the quick response times, with some noting immediate replies even on weekends. Consumers often found rates very competitive, sometimes the best in the market, contributing to a positive overall experience. However, some mentioned communication issues, including being passed between different agents and repeatedly asked for the same information. Others experienced delays, last-minute disclosures, or a general lack of timely updates, leading to frustration. A few customers also noted unexpected changes in estimated costs or fees during the process.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, responsiveness,... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting positive experiences, highlighting... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration due... See more

Response time

Users describe positive interactions with response time, with many customers praising the responsiveness and... See more

Price

People report ambiguous experiences with price, with many customers praising the competitive rates and lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Sage Home Loans to refinance our home. They did an outstanding job of moving the process along quickly and making each step easy and understandable. JT was our Loan Officer and initi... See more

Company replied

Rated 5 out of 5 stars

Our loan officer, Tripp McCoy was great. He was very reachable, transparent, and got us the best rate of all the people we talked to. The loan processing team was overall good. We closed on time,... See more

Rated 5 out of 5 stars

Tim Beck was phenomenal! Wouldn’t have been as pleasant of a process without him helping to push things along! He was also not pushy or “salesy” which made the process much more enjoyable. I was talki... See more

Rated 5 out of 5 stars

Sunny was extremely helpful and knowledgeable, very responsive and helpful even on Holidays, if working with this lender, make sure to ask for her, if you get assigned to someone else call them and... See more


Company details

  1. #13 of 14 best companies in Mortgage Broker
  2. #158 of 178 best companies in Alternative Financial Service
  3. #32 of 37 best companies in Finance Broker
  4. #184 of 195 best companies in Financial Consultant
  5. #31 of 33 best companies in Mortgage Lender
  6. #229 of 252 best companies in Non-Bank Financial Service

Written by the company

Sage Home Loans is a digital-first mortgage lender dedicated to simplifying the home financing process. Founded in 2020, Sage offers a fully online experience with personalized support, aiming to make home buying and refinancing more accessible and stress-free for borrowers nationwide.


Contact info

4.0

Great

TrustScore 4 out of 5

169 reviews

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4.0

All reviews

(169)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SDage, best lender to work with

Working with Sage has been a smooth and efficient experience. Paul G. Has been awesome: knowledgeable, customer focus, and extremely proficient. Rates are very competitive, and there’s no reason to keep shopping around, as Sage was the best and they go beyond to accommodate. Will definitely use Sage again!

August 21, 2025
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Reply from Sage Home Loans

Thank you for your feedback, Han! We’re glad you had a positive experience with Sage Home Loans.

Rated 5 out of 5 stars

JT & Candi were swift & efficient

JT & Candi were swift & efficient! Much better than my previous refi’s with other companies. Highly recommend Sage!

August 22, 2025
Unprompted review
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Reply from Sage Home Loans

Thank you for your feedback! We’re glad you had a positive experience refinancing with Sage Home Loans.

Rated 5 out of 5 stars

Sage delivered on time as they said…

Sage delivered on time as they said they would. The loan officers communicated the entire process. And i was happy with their rates.

August 22, 2025
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Reply from Sage Home Loans

Thank you for your feedback, Karen! We’re glad you had a positive experience with Sage Home Loans.

Rated 5 out of 5 stars

At the beginning Sage ask for lots of documents once the loan is approved they close everything ontime. Overall I had really great experience and I am very happy that I chose Sage.

I am really happy and grateful that I chose Sage. They are experienced professionals and can close everything on time. I personally recommend Sage to all my friends, overall it's a great mortgage lender.

August 14, 2025
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Reply from Sage Home Loans

Thank you for your feedback! We’re glad you had a positive experience with Sage Home Loans.

Rated 5 out of 5 stars

Great Team!

Excellent team that was very responsive to all our needs and questions.

August 20, 2025
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Reply from Sage Home Loans

Thank you for your feedback, Joseph! We’re happy you had a positive experience with Sage Home Loans.

Rated 5 out of 5 stars

Hightly Recommend Sage Home Loans

We used Sage Home Loans to refinance our home. They did an outstanding job of moving the process along quickly and making each step easy and understandable.

JT was our Loan Officer and initial point of contact. He was able to secure great rates with several different options and always answered when we reached out. We'll be asking for JT for our next refinance!

Aubrey was our Loan officer and rocked it. Great communicator and a delight to work with.

5 stars all the way around!

August 21, 2025
Unprompted review
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Reply from Sage Home Loans

Thank you for your feedback, John! We’re glad you had a positive experience refinancing with Sage Home Loans.

Rated 1 out of 5 stars

Zero customer service and won't return messages

Everything was okay until refi loan closed. Now I'm a week out from my first payment, no one return my call, the title company they used won't send me copies of executed docs, I have no idea where to send my payment, Sage's main number doesn't have me in their system, they tell me to talk to my loan officer (wish I could, he got his numbers from me and won't return my calls), MERS isn't showing the new loan yet...

What a mess. Avoid at all costs!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Handling

Effecient operation.

August 18, 2025
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Reply from Sage Home Loans

Thank you for your feedback! We’re glad you had a positive experience with Sage Home Loans.

Rated 3 out of 5 stars

Initial conversations were great

Initial conversations were great. Seems like communication between staff is lacking. I did not appreciate that loan approval and documents were m ot initiated or collected from first contact. Waiting until under contract proved to be stressful, rates may have changed for the worse. There app is not user friendly, meaning you must add all documents at once. You are unable to add or update a document until they finally review documents then reach out to requesting an update that you already tried to do it couldn't. Once under contract everything is time sensitive. They app/system is not time efficient.

July 21, 2025
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Reply from Sage Home Loans

Thank you for your feedback. Our team appreciates your feedback on our portal, and we will use it to improve our experience. Thanks again!

Rated 4 out of 5 stars

Troy was excellent

Troy was excellent, always available and really helped push through the closing with the underwriter when there was a hiccup with the HOA.

August 8, 2025
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Reply from Sage Home Loans

We're happy to hear that the closing process went smoothly, even with the HOA challenges. We appreciate your positive feedback and are glad we could help!

Rated 5 out of 5 stars

Wonderful

Wonderful. They are very clear and explain everything.

August 8, 2025
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Reply from Sage Home Loans

Thank you for your positive feedback!

Rated 5 out of 5 stars

5 Stars all the Way

Competitive and clear pricing. Loan officer and Coordinator were both very helpful all the way thru. Fast and fair underwriting. Just 5 Stars all the way thru - I am very pleased with the whole process and would and will use them again.

August 14, 2025
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Reply from Sage Home Loans

We're happy to hear that you had such a positive experience. Thank you for sharing your feedback; we appreciate it!

Rated 2 out of 5 stars

Not the Easiest Company to Work With

I was passed between different agents and asked for information I had already submitted numerous times. It was difficult to upload documents into the website. I was told about the time of my closing at 8:30pm the day before. At the closing, I was told I did not need anything but my driver's license but I owed money to the title company and was not told about this.

August 12, 2025
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Reply from Sage Home Loans

We appreciate you sharing your experience and are sorry to hear about the difficulties. We'll review these concerns to improve our processes. Thanks again for your feedback.

Rated 5 out of 5 stars

Charles is the absolute best in his…

Charles is the absolute best in his class. Honest, responsive, compassionate and willing to walk to the end of the Earth to help get your dream home. We shopped 13 lenders, the most famous Lenders like Rocket, Sofi, NBKC, rate.con among them, and Sage blew them all out of the water. We went Sage and never looked back for a single second.

July 14, 2025
Unprompted review
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Reply from Sage Home Loans

We're happy to hear that you had such a positive experience. Thank you for sharing your feedback; we appreciate it!

Rated 5 out of 5 stars

Loan officer Ethan Gwirtz

Loan Officer Ethan Gwirtz was excellent.
He was responsive, thorough, and always available for a question. The client portal was excellent, allowing for ease of information input. Technology was intuitive and responsive. Altogether a good process.

August 7, 2025
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Reply from Sage Home Loans

We're happy to hear that you had a positive experience! Thank you for your feedback.

Rated 3 out of 5 stars

So not only did I have to send multiple

Edit following company contact:
While my loan was sold to another servicer, I am still considered a ‘customer for life’ and can still take advantage of a less expensive refinance.

Original: So not only did I have to send multiple
Copies of the same paperwork again and again-
And the two people working on my loan made it so that we didn’t have information in a timely manner-
I just found out that my loan was sold immediately after close! SAGE didn’t send me an update- no emails, or letters or anything.
Just a letter from Fannie Mae.
I chose SAGE so that I had the refinance benefits. Now I don’t have those.

July 17, 2025
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Reply from Sage Home Loans

We appreciate you sharing your experience and taking the time to speak with us. If you have any further questions, please connect with the team that has been supporting you.

Rated 5 out of 5 stars

Sage and Marcel F. made our first time home buying experience great!

Sage made our first time home buying experience great. Everyone we worked with was available whenever we needed a question answered and were timely in all they did. Our Loan Officer Marcel F. was incredible. He answered a bunch of first time home buying questions at just about any hour of the day. Not only did Sage have a great rate but it was a great experience overall!

July 30, 2025
Sage Home Loans logo

Reply from Sage Home Loans

We're happy to hear that your first home-buying experience was great!

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