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Sage Home Loans Reviews 

169
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the staff's professionalism and helpfulness, noting their responsiveness and clear communication. Many appreciate the quick response times, with some noting immediate replies even on weekends. Consumers often found rates very competitive, sometimes the best in the market, contributing to a positive overall experience. However, some mentioned communication issues, including being passed between different agents and repeatedly asked for the same information. Others experienced delays, last-minute disclosures, or a general lack of timely updates, leading to frustration. A few customers also noted unexpected changes in estimated costs or fees during the process.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, responsiveness,... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting positive experiences, highlighting... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration due... See more

Response time

Users describe positive interactions with response time, with many customers praising the responsiveness and... See more

Price

People report ambiguous experiences with price, with many customers praising the competitive rates and lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Sage Home Loans to refinance our home. They did an outstanding job of moving the process along quickly and making each step easy and understandable. JT was our Loan Officer and initi... See more

Company replied

Rated 5 out of 5 stars

Our loan officer, Tripp McCoy was great. He was very reachable, transparent, and got us the best rate of all the people we talked to. The loan processing team was overall good. We closed on time,... See more

Rated 5 out of 5 stars

Tim Beck was phenomenal! Wouldn’t have been as pleasant of a process without him helping to push things along! He was also not pushy or “salesy” which made the process much more enjoyable. I was talki... See more

Rated 5 out of 5 stars

Sunny was extremely helpful and knowledgeable, very responsive and helpful even on Holidays, if working with this lender, make sure to ask for her, if you get assigned to someone else call them and... See more


Company details

  1. #13 of 14 best companies in Mortgage Broker
  2. #158 of 178 best companies in Alternative Financial Service
  3. #32 of 37 best companies in Finance Broker
  4. #184 of 195 best companies in Financial Consultant
  5. #31 of 33 best companies in Mortgage Lender
  6. #229 of 252 best companies in Non-Bank Financial Service

Written by the company

Sage Home Loans is a digital-first mortgage lender dedicated to simplifying the home financing process. Founded in 2020, Sage offers a fully online experience with personalized support, aiming to make home buying and refinancing more accessible and stress-free for borrowers nationwide.


Contact info

4.0

Great

TrustScore 4 out of 5

169 reviews

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4.0

All reviews

(169)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

Beth & Tara are outstanding

Beth Has been so helpful through out the Process. Lightening speed and closing done in less than 17 Calendar Days.

Tara was my Load officer and she silently completed all the tasks like a Roket.

I highly Recommend SAGE.

July 18, 2025
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Reply from Sage Home Loans

We're happy to hear that the team offered such helpful and speedy service! Thank you for recommending us!

Rated 1 out of 5 stars

Stay away! They will sell your loan to a random company

The team was amazing at the start very fast and helpful, however as I approached my closing date, my assigned agent became unresponsive and dry, didn’t reply to any of my questions and made my process stressful. My processor Tammy was the only one who was helpful. Three weeks after closing, they sold my loan to a new company! Now I have to figure out how to make my loan payments to a company that I didn't even choose.

July 14, 2025
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Reply from Sage Home Loans

We appreciate you sharing your experience and taking the time to speak with us. If you have any other further questions, please connect with the team that has been supporting you.

Rated 5 out of 5 stars

Beth has been instrumental

Beth has been instrumental, she said 22 calendar days but Closing completed within 18 calendar days. I was apprised on each steps. Tara was my loan officer and lightening fast. I would highly recommend Sage.
I don't think anyone can beat their interest rates.

July 18, 2025
Sage Home Loans logo

Reply from Sage Home Loans

We're happy to hear that your closing completed quickly. We appreciate you recommending our services and are glad you were satisfied with the interest rates.

Rated 5 out of 5 stars

The Sage were great

The Sage team were great. Sunny was proactive and responsive, ensuring that we moved through the process as smoothly as possible.

July 10, 2025
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Reply from Sage Home Loans

We're happy to hear that the team provided such great support! It's wonderful that the process was smooth. Thanks for your feedback.

Rated 4 out of 5 stars

The respresentatives were great

The respresentatives were great! The only issue we ran into was the portal wouldn't always update when we finished tasks so we had to double confirm on the phone that Sage didn't need anything else from us.

July 11, 2025
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Reply from Sage Home Loans

Thank you for your feedback. We are glad the representatives were great! Our team appreciates your feedback on our portal, and we will use it to improve our experience. Thanks again!

Rated 5 out of 5 stars

Very competitive rate

I had a great experience working with Sage Home Loans, and I can't recommend them enough. Sunny Medrano, the manager, was incredibly knowledgeable, responsive, and supportive throughout the entire process. Not only did they offer a very competitive interest rate, but they also ensured that we closed right on time, which made everything smooth and stress-free. Sunny and his team really delivered. I’d highly recommend Sage Home Loans to anyone looking for a mortgage loan.

July 15, 2025
Sage Home Loans logo

Reply from Sage Home Loans

We're happy to hear that you had a great experience. We appreciate your kind words regarding the knowledge, responsiveness, and support you received.

Rated 5 out of 5 stars

Seemless

Seemless, online experience. A few hiccups but for the most part, was a very good experience.

July 16, 2025
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Reply from Sage Home Loans

We're happy you found the online experience seamless overall.

Rated 5 out of 5 stars

Sage Home Loans exceeded my expecations

Sage Home Loans exceeded my expectations with their exceptional service. Their customer support team was consistently helpful and attentive throughout the entire process. What really impressed me was their efficiency - they managed to close my loan quickly, which is often a concern for many homebuyers. The staff was always prompt in responding to my queries and providing updates. If you're looking for a home loan provider that combines great customer care with speedy processing, Sage Home Loans is definitely worth considering.

July 15, 2025
Sage Home Loans logo

Reply from Sage Home Loans

We're happy to hear that our team exceeded your expectations! It's great to know that our prompt responses and updates made a positive impact on your experience. Thank you for considering us and sharing your feedback.

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