S.A.Gems Reviews 

87
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the gems and rings, often describing them as stunning, beautiful, and exceeding expectations in color, cut, and overall appearance. Many reviewers highlight the outstanding customer service, noting prompt communication, helpful guidance, and a professional, patient approach to answering questions and addressing concerns. The pricing is frequently mentioned as very reasonable and competitive, with many feeling they received excellent value without compromising on quality. The overall process, from initial contact to receiving the final product, is often described as easy, convenient, and effortless, with many appreciating the custom design options and timely completion. However, some customers also noted occasional issues with order accuracy, such as special requests being overlooked or engravings being missed. A few other people also felt that timelines and expectations changed, and some concerns about the final product were minimized. Additionally, a small portion of people experienced minor fit and finish issues, like off-center prongs or a stone coming out of its setting.

What people talk about most

Product

Clients share positive opinions on product quality, with many expressing delight over the craftsmanship and... See more

Quality

Consumers find quality to be outstanding, with many reviewers expressing delight with the final product,... See more

Price

Customers had positive experiences with price, consistently reporting that the pricing was phenomenal and... See more

Service

Reviewers mention positive feedback about service, highlighting an amazing experience from first contact and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a terrific experience with SA Gems, Monil in particular. He was awesome and walked us through the process every step of the way. The communication was outstanding! Highly recommended, we'll sho... See more

Rated 5 out of 5 stars

There is a woman I've fallen for. She needs a diamond on her ring finger, and I'm privileged enough to be the one to do it. We both care about doing right by society and so we ignored other jewelers b... See more

Rated 5 out of 5 stars

Amazing experience with S.A Gems from first contact custom made size no extra charge. Full tracking and In contact from time it left to time it was delivered. Quality of the gem and ring are outstand... See more

Rated 5 out of 5 stars

S.A.GEMS was wonderful to work with on my recent purchase. I had many questions and concerns as I never purchased a diamond on-line before, Monil took the time and patience to answer all my questions,... See more


Company details

  1. #9 of 17 best companies in Diamond Dealer

Written by the company

At S.A.Gems, we specialize in offering an exquisite selection of high-quality loose diamonds, tailored to meet the unique preferences of each customer. As a dedicated online retailer, we pride ourselves on our commitment to excellence and meticulous attention to detail. Our collection features a diverse range of cuts, clarities, and carats, ensuring that every client finds the perfect gem for their needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(87)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a wonderful experience with SA…

I had a wonderful experience with SA Gems. The service was exceptional from start to finish, with Monil providing thoughtful guidance and expert advice throughout the process. Nothing felt rushed, and every detail was clearly explained, which made choosing the right piece feel effortless and special. The final ring is absolutely beautiful — high quality, stunning craftsmanship, and exactly what I was hoping for. I couldn’t be happier and would highly recommend SA Gems to anyone looking for both expertise and outstanding service.

January 16, 2026
Advertisement
Rated 5 out of 5 stars

Best quality diamonds and service!!

I had been researching for a while where to get my new upgraded diamond engagement from and came across SA diamonds. I received my 3.23ct diamond ring yesterday and I was absolutely blown away.I am particularly fussy and have good knowledge in diamonds having being offered a job in another lab diamond company as a sales rep so I knew exactly what I was looking for. The quality of these diamonds are incredible, the design is perfect and the price was so reasonable. I had paid 5 times the amount for a smaller lab diamond in Sydney for my original engagement ring and realise how unnecessary that was. Monil is extremely helpful answering any questions I had promptly and I wouldn’t shop anywhere else now for my future diamonds. You won’t be disappointed.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service!

Incredible service!

From the beginning of looking at the website, all the way through to receiving personalised service to pick even better diamonds than I had picked on my own, the whole experience with S.A.Gems has been exceptional. Many thanks to Monil for all of your help. I really appreciate it.

December 8, 2025
Advertisement
Rated 5 out of 5 stars

1st purchase

Searched online and local for an engagement ring before deciding to purchase from S.A. Gems. Got the ring just over a month after purchasing and it was perfect. Great pricing and customer service

November 14, 2025
Advertisement
Rated 4 out of 5 stars

Cutesy emerald ring!

Great ring but there were shipping issues, the customer service was great at communicating and fixing the issues. The reason for 4 stars is...I haven't had this ring for a month and my stone already came out/off of the setting. Luckily I was able to find my stone!

October 8, 2025
Rated 5 out of 5 stars

Impeccable Service, Ethical, Communicative

There is a woman I've fallen for. She needs a diamond on her ring finger, and I'm privileged enough to be the one to do it. We both care about doing right by society and so we ignored other jewelers by picking a lab-grown gemstone to avoid conflict minerals. This business had what I was looking for based on what my lady said she liked, they answered all of my questions by email, followed through on all of their information and advertising with no sneaky ploys/ads/fees, and the ring itself is pretty. It was nice and convenient working with them.

October 17, 2025
Rated 5 out of 5 stars

I would recommend SA Gems to anyone!

I loved working with SA Gems to build my dream ring! Monil was SO responsive to my questions and changes with the design. Picking the stone was easy. They sent videos throughout the process and kept us informed. There were some holidays that delayed shipping and he made sure we were aware and set our expectations accordingly. The process was easy, and everyone is amazed with my ring!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

S.A gems is awesome

S.A. Gems provided an exceptional experience from start to finish. Their communication was prompt, professional, and incredibly helpful in addressing all of my questions and concerns. The craftsmanship of my ring exceeded my expectations — it is absolutely stunning. I’m extremely pleased with the quality, attention to detail, and the outstanding value. I truly saved hundreds of dollars without compromising on excellence. Thank you, S.A. Gems, for your remarkable service and beautiful work.

October 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing

Monil made the entire process effortless. The design of my ring goes above and beyond expectations. The diamond is truly perfection. What an amazing experience. Will buy again!

August 29, 2025
Advertisement
Rated 5 out of 5 stars

2 Custom Rings - perfection!

I spent months doing research into various wholesalers as well as visiting several local jewelers. In the end, I chose S.A. Gems, and ordered 2 custom rings, an engagement ring & wedding band. My experience with Monil and his team was A+ from start to finish! I was nervous about making such a large & important purchase online, but the customer service I received couldn't have been better, which helped to lessen my anxiety! Every email was answered within the hour, I was able to schedule a zoom appt, communication was clear on what to expect, and everything went to the exact plan they promised. They also saved me a considerable amount of money on the exact solitaire diamond I wanted, as well as the custom design on both rings. I cannot say enough positive things about this company and will absolutely be referring them to friends & family. I am looking forward to my next beautiful purchase with S.A. Gems! 10/10 from a super type A perfectionist customer!

August 24, 2025
Rated 5 out of 5 stars

Personalized Service

We had a terrific experience with SA Gems, Monil in particular. He was awesome and walked us through the process every step of the way. The communication was outstanding! Highly recommended, we'll shop at the store again! *Already planning our next order! Five stars all the way!

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience at S.A

Very happy with my experience at S.A. Gems. They’re priced very reasonably. Monil helped me with my ring, he was very professional, so patient throughout the process, and catered to my requests. The diamond is absolutely stunning! I’m in love with my ring. I’m definitely coming back to them! Highly recommend!!

August 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look