S.A.Gems logo
Visit website

S.A.Gems Reviews 

87
•
TrustScore 4.5 out of 5

4.7

Diamond Dealer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the gems and rings, often describing them as stunning, beautiful, and exceeding expectations in color, cut, and overall appearance. Many reviewers highlight the outstanding customer service, noting prompt communication, helpful guidance, and a professional, patient approach to answering questions and addressing concerns. The pricing is frequently mentioned as very reasonable and competitive, with many feeling they received excellent value without compromising on quality. The overall process, from initial contact to receiving the final product, is often described as easy, convenient, and effortless, with many appreciating the custom design options and timely completion. However, some customers also noted occasional issues with order accuracy, such as special requests being overlooked or engravings being missed. A few other people also felt that timelines and expectations changed, and some concerns about the final product were minimized. Additionally, a small portion of people experienced minor fit and finish issues, like off-center prongs or a stone coming out of its setting.

What people talk about most

Product

Clients share positive opinions on product quality, with many expressing delight over the craftsmanship and... See more

Quality

Consumers find quality to be outstanding, with many reviewers expressing delight with the final product,... See more

Price

Customers had positive experiences with price, consistently reporting that the pricing was phenomenal and... See more

Service

Reviewers mention positive feedback about service, highlighting an amazing experience from first contact and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a terrific experience with SA Gems, Monil in particular. He was awesome and walked us through the process every step of the way. The communication was outstanding! Highly recommended, we'll sho... See more

Rated 5 out of 5 stars

There is a woman I've fallen for. She needs a diamond on her ring finger, and I'm privileged enough to be the one to do it. We both care about doing right by society and so we ignored other jewelers b... See more

Rated 5 out of 5 stars

Amazing experience with S.A Gems from first contact custom made size no extra charge. Full tracking and In contact from time it left to time it was delivered. Quality of the gem and ring are outstand... See more

Rated 5 out of 5 stars

S.A.GEMS was wonderful to work with on my recent purchase. I had many questions and concerns as I never purchased a diamond on-line before, Monil took the time and patience to answer all my questions,... See more

Company details

  1. #9 of 17 best companies in Diamond Dealer

Written by the company

At S.A.Gems, we specialize in offering an exquisite selection of high-quality loose diamonds, tailored to meet the unique preferences of each customer. As a dedicated online retailer, we pride ourselves on our commitment to excellence and meticulous attention to detail. Our collection features a diverse range of cuts, clarities, and carats, ensuring that every client finds the perfect gem for their needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(87)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look