Banner for Saily

Saily Reviews 

27,471
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 19,352 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the app for its intuitive design and ease of use, making the setup process straightforward and pleasant. Many highlight the excellent customer service, noting the staff's efficiency, helpfulness, and quick resolution of issues. The service is frequently described as reliable, with many users experiencing flawless connectivity in various countries. However, some people mentioned difficulties with the service, including issues with signal reception and unexpected data consumption. A few other people also felt that the inability to make regular calls was more inconvenient than anticipated, and some experienced problems with the customer support chat history not being saved.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently finding the app easy to access,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the quick, easy, and... See more

Service

Users describe positive interactions with service, highlighting great service in various countries like... See more

Application

Customers had positive experiences with the app, finding it easy to access, navigate, and use, with many... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

By travelling it is always a challenge to stay connected and therefore I appreciate the Saily App to book data with an eSIM. Installation is very simple as long as you are somewhere with WIFI (i.E. a... See more

Company replied

Rated 5 out of 5 stars

I tried another esim app before Saily but it had too many issues with connectivity and each esim was added as a new esim on my phone rather than one esim for everything. Saily had no issues whatso... See more

Company replied

Rated 5 out of 5 stars

I'm new to Saily, and had tried to set up a data plan on a different phone. I couldn't get it to work, and didn't pursue it any further. I got a new phone and wanted to use Saily for my data in the... See more

Company replied

Rated 5 out of 5 stars

Great product - works perfectly in USA NY and did work in Thailand in various locations. When I stuck the automated service and advisor help me with no time. Thank you - I would recommend to anyone wh... See more

Company replied


Company details

  1. #6 of 58 best companies in Telecommunications Service Provider

Written by the company

Saily is a global eSIM service with travelers in mind. It offers eSIM data plans in 200+ countries, one-click installation, and 24/7 chat support, so you’ll always have a connection when you’re out and about. Visiting new places has never been easier. So travel, see, and experience. Just don’t forget your sunglasses and Saily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(27,471)

20,779 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have Nord VPN

I have Nord VPN, so I wanted to keep all my international data in the family.

July 11, 2026
Saily logo

Reply from Saily

Thank you for choosing us, and we're thrilled to have met your expectations! 💛

Rated 3 out of 5 stars

Ok so far



Ok so far report later

July 11, 2026
Saily logo

Reply from Saily

Thank you for your feedback so far! If you end up needing our help, feel free to reach out to us via the live chat in our app or at support@saily.com 👋

Rated 5 out of 5 stars

Helpful and efficient customer support!

Helpful and efficient customer support!
I landed on my destination and didn't have access to my plan. After finding a wifi connection, I got in touch with the help team via the app. The chatbot guided me up to a point but when it got stuck it connected me to a human agent. The agent was very helpful, giving me clear instructions. 30 minutes later and a few manual settings on my phone solved the problem. I read about the very good customer service from a website before buying a program, now, I can vouch for that too. I highly recommend it.

July 11, 2026
Saily logo

Reply from Saily

We're overjoyed to receive your feedback! Thank you for choosing us for your service needs. 💛

Rated 4 out of 5 stars

Good clear dialogues

Good clear dialogues. A lot of user testing

July 11, 2026
Saily logo

Reply from Saily

We appreciate your positive feedback and are delighted to know you were satisfied with our service! 🤗 🤗

Rated 5 out of 5 stars

1st time Saily user

Clear directions and super easy to set up.

July 11, 2026
Saily logo

Reply from Saily

We're grateful for your glowing review! It's always a pleasure to provide top-notch service. 🫶

Rated 5 out of 5 stars

Best way to stay connected everywhere

The Process was easy and fast. I'm even writing this review with saily internet connection less than 5 minutes after buying it.

July 11, 2026
Saily logo

Reply from Saily

We're grateful for your trust in our services, and we're delighted to receive your feedback 🤩

Rated 5 out of 5 stars

So easy to use and install

So easy to use and install, which is important when you need data on the go

July 11, 2026
Saily logo

Reply from Saily

We're grateful for your trust in our services, and we're delighted to receive your feedback 🙌

Rated 5 out of 5 stars

Fast and Easy!

The Saily app was incredibly fast and easy to set up. I activated my eSIM in just a few minutes, which is perfect for my upcoming trip!

July 11, 2026
Saily logo

Reply from Saily

Hi! Thank you for taking the time to leave your review on our app. We appreciate it! 🤗

Rated 4 out of 5 stars

Easy to set up

Easy to set up, but a little bit expensive.

July 11, 2026
Saily logo

Reply from Saily

Hello! We appreciate your feedback and will share it with the team 🙇

Rated 5 out of 5 stars

Convenient

Convenient, quick, and easy to understand

July 11, 2026
Saily logo

Reply from Saily

Your positive feedback motivates our team to continue delivering top-notch service. Thank you for the review! 🌴 💛

Rated 3 out of 5 stars

Had to get lots of support to get to…

Had to get lots of support to get to work

July 11, 2026
Saily logo

Reply from Saily

Hi there. We're sorry to hear that your experience with our service wasn't so smooth! Your feedback is greatly appreciated and will be shared with the relevant teams for future improvements. 🙇

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look