Sainsbury's Energy Reviews 3,102

Verry good person and done everything I needed

Sainsbury's always helpful and efficient

Rapid response from customer service via whatsapp on a bank holiday that actually fully resolved my issue.

I needed help to update my account settings. I found the help I needed through the what’s app option and all instructions were very clear and very helpful! So with clear instructions I managed to sort my account out successfully! Thank you Shane for all your help today!

Amanda was very helpful and gave me my dual fuel usage for the year. Also gave me the breakdown of a fixed tariff Sainsbury's have which is cheaper. Friendly and efficient. Thank you

Tried other ways sort out a small problem,to not a lotnof joy. I noticed you could use WhatsApp,which i did and within a matter of minutes my issue was resolved.

New to this provider but if the customer service continues like this I should be a happy customer.

Great customer service and speed as well

This team are just simply the best. Any questions or queries are answered promptly and effectively.
I was with the so called best service supplier in the UK however, I fail to disagree, Sainsbury's/E on are the best, by far

Woeful customer service from an advisor who was completely driven by the system. My account was in debit because of winter usage and I was asked to either pay the balance or increase my dd. It was impossible to get the advisor to accept that as we were now moving into the summer months the account would soon balance out. 12 emails to get nowhere and still waiting for compensation for time and aggravation. Will not renew. Eon is the problem I suspect.

Shane was very helpful and understanding when I had to postpone an installation appointment at very short notice

Easy to contact, query sorted and great service

Shane and Rebecca were a fantastic help when setting up my monthly payment and resolving an issue with a reward payment. 10/10 service.

Best energy provider I’ve been with

Rebecca the agent was excellent. She knew how to deal with my enquiry quickly and professionally.

Surprisingly helpful and easy to deal with. Not what I was expecting at all. I called to make a change to my DD payment and whilst they did that quickly they also suggested a cheaper tariff that I should be on and then put me on it, all, within 10 minutes or so. Very impressed. In these times of massively high energy priced having a company you can actually talk to and who seem to want to help is a massive plus point.

Advisor quickly solved my issue and also answered my answered my question giving me leace of mind regarding my switch frim ovo to sainsbury energy. I thought it was a huge prob. So thank you!

Explained easily my options when my fix was ending. My option was the best having compared and also Nectar points....really happy to stay with you. Offer easily understood and great support on Wotsapp with any questions I had. Great customer service.. thank you

In a volatile global market for energy, its re- assuring Sainsbury’s energy can provide affordable costs.

I ask about submitting my first meter reading and the operator was very good and sorted it out

I would not even give this company a one star. Today I got another quote for 17k for electricity. Saying how it’s discounted. How is it 2k more than the last mess up you did. Please please if you do one thing today.. go with another supplier. Avoid this company. See my other reviews! I think the other good reviews are fake! No way this company has 4 stars.

We have been using Sainsbury's energy for 5 years now and generally on fixed-price tariffs which we regularly check and find competitive. On the very few occasions we have needed to make an online enquiry, the response has been prompt and efficient. We needed an annual summary of energy usage for our EPC and found that this information was not available through the dashboard. Our request was answered within 24 hours and the summaries e-mailed to us the following day. Well done!