Sainsbury's Energy Reviews 

Rebecca made it easy for me to sort out future payments very helpful

They are trying to bill me for gas from 2023 and the gas meter is prepayment meter IV paid for it all ready but they are trying to scam me out of £100 for nothing

Joseph was able to help me with exactly what I needed. It was quick and easy.

Excellent sent message Sunday evening not expecting a reply but the guy Lawrence was right on it very clear an very helpful a huge thumbs up 👍

Excellent service as always. Request granted very quickly and politely. Cannot fault.

Easy to use. Speedy answer to my query. Problem resolved quickly

No delay in making a reply. Listened to my request and promptly expedited. Any delay was mine and even corresponded on 25/12 - quite unexpected. Have just renewed contract to my delight.

Open Honest Answers

Would give zero stars if I could. Am continually harassed view smart meter which on installation was told the gas element would never work due installation/distance/obstruction problems. Have been continually harassed. Time and time again I have been put on the do not contact list and have even got compensation because of this. I have got myself onto their vulnerable customer list to NO AVAIL. Unfortunately I am contracted and can't dump them. The dysfunctional computer just grinds on and on harassing me.

Moved from Octopus 2 weeks ago been inundated with emails and text messages about having new smart meters installed don't even want them. Given a phone number to call at EON was the general number so after ages giving all details was then transferred to another agent working from home (dog barking in the background). Asked for all details yet again then after ages said she need to contact another department. Said we would get a call back. 2 hours later no call. Wish we had stayed with Octopus.

Professional and friendly service. Dealt with my issue in a timely manner with no problems.

Absolutely the worst energy company I have ever dealt with.
I was unfortunately with Sainsburys energy for 20 days as the previous occupier was already with them during that 20 days the house was completely empty but Sainsburys provided me with a bill of £250 for 20 days of not using anything. When I actually moved in I swapped to Octupus energy and was only charged £109 a month that was with the hot tub on 24/7 and using heating a lot anyway I disputed the bill with Sainsburys it took them 6 months to come back to me and tell me to pay £170 because they had made an error I paid it then 3 months later they sent me a random check for £88 because they said they miscalculated the original bill then two months later they told me I had to pay them back £37. This if all for a 20 day bill back in February for an empty property 10 months later they are asking me for money for a bill I already cleared and paid that was extortionate for an empty property. They rip customers off worst company night mate to deal with

Whatsapp chat was a little slow to respond ended up making a phone call instead, Whatsapp finally caught up!

Hayley was very helpful and sent me links to find out about my Warm Home Discount application this year. Always a grey area where DWP say energy company organise it and energy company refer you back to DWP. I will enquire again at the end of Octiber when applications are open.

phoned regarding my present contract which expires in a few weeks.
gentleman on phone was polite and helpful.
conversation took less than 5 minutes..
im a happy customer.

Wry prompt response when leaving the service that offered a better rate. Very professional and quick.

I've been communicating over WhatsApp with the team. This is really helpful. Much better than email or phone, especially if you are dealing with more than one query

Staff are knowledgeable and helpful

I have been with Sainsbury’s Energy for a very long time. I am sir-post to get an extra 2 Nectar points for every pound I spend in Sainsbury’s. Normally these points are credited at the beginning of each month for the previous month. Today the 2 September 2025 I checked my Nectar account and was angry to see that I had only received 2 x 17 Nectar points when I know that I spent more than £17 in August. So I then checked ho much I did spend in Sainsbury’s in August and I spent a total of £99 which means I should have receive 2 x 99 Nectar points. This is not the first time this has happened and I bet it will not be the last.
One has to keep a close eye on every company nowadays that one deals with because every company throughout the world is very untrustworthy nowadays.
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