While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and authentic nature of the products, often noting that the snacks evoke memories of Japan. Many appreciate the thoughtful curation of items, which includes a diverse range of delicious treats and often unique, handcrafted goods not easily found elsewhere. The delivery service is frequently highlighted for its efficiency, with packages arriving safely and often with timely updates, even for international shipments. Reviewers also value the detailed informational booklets that accompany each box, enhancing the overall user experience by providing cultural context and descriptions of the items. However, some customers expressed dissatisfaction with the subscription model, citing issues with unexpected automatic renewals and difficulties in canceling or pausing their subscriptions. A few people also mentioned problems with delivery times being longer than expected or packages not arriving, and in some cases, a refusal for refunds. Additionally, some reviewers noted that certain promised bonus items were not received or that the quality of some items, like those in an advent calendar, was disappointing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, delicious, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high-quality, delicious, and... See more

Subscription

Customers consistently note positive experiences with subscription, with many expressing excitement and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers reporting that their boxes arrived... See more

User experience

Customers had positive experiences with user experience, describing it as a lovely and fascinating way to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All these snacks were so authentic! I've been to japan multiple times before, and it always feels like opening a little box of home whenever my package arrives. The sweet potato theme in octobers box... See more

Rated 5 out of 5 stars

Amazingly quick service from Japan to UK, excellently packed. Really looking forward to trying the interesting curated items in this box. Some items will repeat memories from a recent Japan trip, othe... See more

Rated 5 out of 5 stars

Sakuraco is great! Their products are high quality and tasty. Occasionally the box taxes a while to arrive, but sometimes it arrives earlier than expected. It comes direct from Japan and has to clear... See more

Rated 5 out of 5 stars

Got the box shipped to Norway without any issues. Had to pay import tax which is the only thing keeping me from getting several months subscription - not the company's fault! The box' content was ex... See more


Company details

  1. Japanese Confectionary Shop

Written by the company

Sakuraco brings you authentic, traditional, and artisan Japanese snacks every month. Get Japanese tea, sweets, and homegoodies in your Sakuraco box.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent product!

The quality and variety of items is excellent. Each box has a non-food gift/keepsake item as well which really adds to the value of the box! Shipping did take a long time, but it was worth the wait! Once you start your subscription it will continue to come monthly so the wait doesn't feel as long after you receive your first box. And every box supports so many local artisans and crafts. Excellent product and service.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Oh what a wonderful joy to receive this…

Oh what a wonderful joy to receive this wonderful Sakuraco box and open up to a hug of authentic japanese sweets, cake, luxery tea and crafmanship beyond wonderful.
Thank you for a wonderful experience, that I get to enjoy every month from now on🥰

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome in a box…

The process of ordering the box was easy and quick. It was fantastic. Took a little longer than expected to get here, but when it arrived the amount of things in it was awesome! The descriptions and the history given in the little information packet was absolutely fantastic. Totally enjoyed getting this box and would recommend anyone interested in Japanese culture to get it?

February 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

My February Sakuraco box is just…

My February Sakuraco box is just amazing!!! Full of tasty surprises, with all kind of choices, even salty or sweet, perfectly match with my tea!!! The perfect company for my afternoon, having the chance to enjoy my tea with unique traditional japanese snacks!!! I frankly love it!!!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with first box!

We just got our first box. I got it for my husband for Valentine's Day. It was late because of a hold up in customs, which isn't the company's fault. He loved the box! It was filled with all kinds of treats and came with a few bonus gifts (i.e., teacups & saucers) that felt high quality. We are happy so far!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful!

The boxes are beautifully curated. I can’t bring home everything I want to when I go to Japan. There just aren’t enough suitcases in the world!!! This is the next best thing. A little taste of the thing you love! My little collection of ceramics and the items is building nicely. Tea always tastes better from my proper tea cup!!!

February 17, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The Sakuraco boxes are a lot of fun

The Sakuraco boxes are a lot of fun. They hold all kinds of snacks and treats and even some tableware. If you love Japan, this is a great gift. Some snacks aren't for vegetarians and many aren't for vegans. As a vegetarian the past two boxes have been ok and good. But I wouldn't recommend them for vegans.
It's not cheap but it's a wonderful edible gift. To yourself or others. 😉

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

The brown box from the post is so…

The brown box from the post is so deceiving until you open to find out what's inside. It's like my birthday everyday! After being diagnosed with stage 4 cancer, I find that there are so many beautiful things that are made by these special artisans that Sakuro represents. Such a Gem. February box urged me to jump on a plane and fly to Kyoto but unfortunately I have to undergo Radiotherapy treatment for my cancer. The box is also so elegantly beautiful. Thank you.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Japan fans will love this!

The food you get is delicious and there's something for everyone. The booklets are helpful and informative. When one of my boxes went undeliverable, they replaced it with the next month's box. It was great!

February 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing collection of treats

I got this subscription box as a gift. The first box was mediocre, but this valentine's day edition is amazing. The quality, te diversity, the taste all speaks about the effort the company puts into this product. Really great value. Add on, I live the booklet with all the details of each product in the box and a bit of Japan's culture.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

2nd box and it’s amazing

Just received my second box and really looking forward to trying everything in it. The price point is perfect for everything you receive in the box. The quality is fantastic and I really like the magazine that not only explains what is included and how to prepare it if necessary but also the traditions, culture and supplier stories. The additional tea subscription is also well worth it.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

"Priority shipping" and it took over 30…

"Priority shipping" and it took over 30 faken days overall to arrive.

Multiple expired products due to their own incompetence with the slow shipping, attempted to offer me a faken credit on their site so I could give them even more money?? then when I disputed via paypal, they kept asking me to send the expired products back in order to refund me (which I already threw away and is probably somewhere on the atlantic ocean). Paypal decided on their favour because I did not provide them with the tracking #, what a sh1etty joke of a company.

FaKU YOU ALL AND HOPE YOU GO BANKRUPT OR MASS CHARGEBACKED.

December 18, 2025
Unprompted review
Sakuraco logo

Reply from Sakuraco

Hi Jose,

Thank you for your feedback. We’re sorry to hear about the issue you recently experienced. To ensure we can assist you with your current shipping issue, could you please share your details so our support team can contact you soon?

We appreciate your cooperation and understanding.

Advertisement
Rated 5 out of 5 stars

A taste of Japan!

We vacationed in Japan in November 25 and loved it! My husband for Christmas got me a 6 month subscription to Sakuraco. I have received the January and the February box so far. We have enjoyed all the products and teas we have received. So far my favorite is the Milk Chocolate Strawberries and also the Custard Taiyaki. I enjoy tea so he also got the tea subscription for me! Until our next trip to Japan, I look forward to receiving my monthly boxes🤗

February 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look