T-31805 Filled in online sales form. Received great price for phone. Phone sent and received by Sala next day. Phone checked and full payment made by 18.00. Great communications from receievin... See more
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Review summary
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Reviews shaping this summary
Top service. Offered the best price online, packaging was received quickly and the inspection was done the next day. It was approved within a few hours and money received the next day. Really impresse... See more
Company replied
The Process was easy enough. Was told I would receive the Payment on the same day. The phone arrived and was tested well before 2.pm. Still no payment which is unusual with Revolut. Hopefully I recei... See more
Company replied
Very easy and pleasant experience... I had a very easy and pleasant experience. They provided clear communication from the start - I sent the phone on Friday and received payment on Monday . They of... See more
Company details
Written by the company
Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk
Contact info
Rochford, United Kingdom
- support@salaphones.co.uk
- salaphones.co.uk
4.7
Excellent
992 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Incredibly quick service and very…
Incredibly quick service and very personable. Procedures followed promptly and money paid - 100% of the quoted price. Would highly recommend
August 29, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us a great reivew!
We are glad you had a positive experience with us.
If there is anything else we can do, please let us know.
Thank you
The Sala Team
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Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
We are glad you have had a positive experience with us!
If there is anything else we can do, please let us know.
Thanks,
The Sala Team
Thank you guys… you guys are d real…
Thank you guys… you guys are d real bomb..
don’t play❤️❤️❤️❤️❤️❤️🐐🐐🐐
August 23, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
We are glad you have had a positive experience with us!
If there is anything else we can do, please let us know.
Thanks,
The Sala Team
Perfect experience
Perfect experience. I like that the label collection at local post office x
August 12, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
We are glad you have had a positive experience with us!
If there is anything else we can do, please let us know.
Thanks,
The Sala Team
Excellent service!
From start to finish communication was excellent. Sold my phone to them - everything was made clear from the beginning. Got the exact amount the had initially quoted and money was in the bank on the same day the received the phone. Would definitely use this company in the future.
August 8, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
We are glad you have had a positive experience with us!
If there is anything else we can do, please let us know.
Thanks,
The Sala Team
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Brilliant service
Brilliant service. Offered the best price by a mile and after posting the money was in my account within 48hrs. Would definitely recommend
August 8, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
We are glad you have had a positive experience with us!
If there is anything else we can do, please let us know.
Thanks,
The Sala Team
Highly recommend this company no…
Highly recommend this company no quibbles at price like some do the price quoted is what I got and paid into bank on same day Excellent service
Thankyou so much one happy customer
August 6, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
We are glad you have had a positive experience with us!
If there is anything else we can do, please let us know.
Thanks,
The Sala Team
Absolutely amazing was paid within…
Absolutely amazing was paid within 24hrs of them receiving the phones. They gave an update at every process. The best company I have ever sold a phone to. 5***
August 6, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
We are glad you have had a positive experience with us!
If there is anything else we can do, please let us know.
Thanks,
The Sala Team
Excellent from start to finish
Very smooth transaction paid the money that there was agreed in the quote couldn’t be more simple
July 31, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
We are glad you have had a positive experience with us!
If there is anything else we can do, please let us know.
Thanks,
The Sala Team
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No fuss transation, great company
Smooth easy transaction from start to finish no issues will use the service again
August 5, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thanks for leaving us a great review.
We are glad you have had a positive experience with us!
If there is anything else we can do, please let us know.
Thanks,
The Sala Team
No same day payout
Great service to start with, then came to payment which was told was same day.
Went to check and no money in account then get a message say can take upto 2 days.
No where did it say that when I sent it.
Frustrated customer.
August 2, 2024
Unprompted review
I was really worried after reading the…
I was really worried after reading the reviews on here but honestly there was no need I had a straightforward experience with this company they received my phone on Monday morning and the money was in my account the next morning. Communication was quick keeping me updated on the progress. Highly recommend
July 22, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We are glad you had a positive experience with us.
If there is anything else you need, please let us know!
Thanks,
The Sala Team
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Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We are glad you had a positive experience with us.
If there is anything else you need, please let us know!
Thanks,
The Sala Team
Rapid and easy processing of trade-in
Rapid and easy processing of trade-in. They sent the packaging within 24 hours and I packed my phone in their provided packaging. Upon receiving it, I received payment the same night.
I don't know why their website has nothing to show up and nothing is up for sale at their website but a trade-in was definitely worth it.
July 17, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We are glad you had a positive experience with us.
If there is anything else you need, please let us know!
Thanks,
The Sala Team
Sent my iPhone 15 pro yesterday brand…
Sent my iPhone 15 pro yesterday brand new in box received to Sala phones this morning emailed asking for ID and proof of purchase wasn’t told this when I sent it in or wasn’t on any email.
Now sent over everything I have proof of purchase council tax bill etc but I have no photo ID so not been updated on what to do next and left in the dark about it after sending all documents?
Could I please get an update as I’ve not heard what happens now.
EDIT- didn’t realise they didn’t open at the weekend so I was emailing over the weekend, replied promptly at 9am this morning advising they had the documents and were happy enough to process the payment for today by 6pm.
Awaiting payment but I’m sure and confident it will arrive today 🤞🏼
Great company would like to say though the customer service are are great getting back to you.
July 12, 2024
Unprompted review
Reply from Sala Phones
Hi,
Thanks for editing your review! We are glad we could explain our process and its been understood.
Thanks,
The Sala Team
It was a straight forward transaction…
It was a straight forward transaction within 48 hrs all done and received my payment.
July 10, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We are glad you had a positive experience with us.
If there is anything else we can do, please let us know.
Thank you,
The Sala Team
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Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We are glad you had a positive experience with us.
If there is anything else we can do, please let us know.
Thank you,
The Sala Team
Excellent service
Excellent service, quick and easy service to use and payment very fast. Would highly recommend
July 3, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We are glad you had a positive experience with us.
If there is anything else we can do, please let us know.
Thank you,
The Sala Team
Fantastic from start to finish
Fantastic from start to finish. Found this website through a compare site and they give the best price for your device. ID check and approved and payment was in my bank the next day. Thanks Sala!
July 3, 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We are glad you had a positive experience with us.
If there is anything else we can do, please let us know.
Thank you,
The Sala Team
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