Saltandstone Reviews 138

TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the price, considering it too high for the value received. Customers frequently reported problems with the products, including quality concerns, such as deodorants staining clothes or not lasting long. They also experienced issues with orders, with some items not arriving or being incorrect.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. While some consumers express satisfaction, particularly... See more

Quality

Consumers find quality to be ambiguous, with many expressing disappointment. Reviewers frequently report that... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report quick delivery,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as the worst they've... See more

Price

People report negative experiences with price, consistently expressing disappointment and regret over their... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We bought Salt & Stone deodorant, and within less than a month, it completely damaged our clothes. The oils from the deodorant left very visible stains that won’t come out, making several items u... See more

Rated 2 out of 5 stars

If salt & stone spent as much money on their product as the do on advertising they would have a winner. While the product smells good it has no lasting power, so renders its self useless, not good val... See more

Rated 2 out of 5 stars

I love the deodorant & body washes. But the totally disappointed with the body spray. Smells beautiful for a second! No staying power at all. Super bummed I spent so much for so little. Complete waste... See more

Rated 2 out of 5 stars

I have been using Salt and Stone for over a year. I messaged the company to see if I could add a one time deodorant to try it to my subscription. They flatly said no that I would have to make 2 purcha... See more


1.9

Poor

TrustScore 2 out of 5

138 reviews

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Rated 1 out of 5 stars

Salt & Stone misrepresents stick deodorant as gel, then won't stop subscription when asked

If you want a good deodorant, do not buy one from Salt & Stone. It claims its expensive ($27.17 per stick, with shipping and taxes) "bergamot & hinoki" deodorant is a "gel," when in fact it is a STICK deodorant, just as icky as most stick deodorants, only at three or four times the cost.

The deceptive part comes when you deal with the company. It shipped me a second deodorant that I didn't want WEEKS before I could cancel it!!! Salt & Stone's business practices apparently are designed to get as much money out of you as possible before you can stop it.

Unlike the other companies that I have subscriptions with, Salt & Stone did NOT notify me that they were preparing to ship me another stick deodorant, so that I could have canceled it in a timely manner. Instead, Salt & Stone sent me an email AT THE SAME TIME they shipped me the second deodorant stick! Now I've paid OVER $50 for two stick deodorants I'm throwing in the trash!!!!

Oh, and the "team" at Salt & Stone were just SO SORRY that they couldn't refund my money because the product already shipped! This is deceptive, because Salt & Stone did not provide me with an effective way to cancel my subscription before I received the unwanted product.

Advertising a product as one thing (a "gel deodorant"), when it is actually another thing, (a "stick deodorant"), is defined as a deceptive trade practice under the laws of the state of Texas, where I live. I am filing a complaint with the Texas Attorney General's Office over this, because I am sick and tired of companies essentially cheating you out of your money.

If I could give Salt & Stone a negative 10 rating, I would. Don't waste your money.

Anntoinette Moore

May 13, 2025
Unprompted review
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Rated 1 out of 5 stars

FALSE ADVERTISING ALERT!

To all the people who say they don’t understand the negative reviews, you clearly sit behind a desk all day as this deodorant doesn’t work! To anyone who is on there feet all day vs rolling around on a chair, this stuff does not work. To the people who rant on social media about it lasting two days you should be ashamed.

April 27, 2025
Unprompted review
Rated 1 out of 5 stars

SAVE YOUR MONEY 👎👎👎

I felled for the hype. Do not believe these 5 stars reviews because it’s all a LIED! I bought the santal & vetiver body mist, The scent .. what SCENT?! Save your money.

April 24, 2025
Unprompted review
Rated 2 out of 5 stars

I had really high hopes for this…

I had really high hopes for this natural deodorant and it was great for the first month however since then it has really made my bo ten times worse than ever before. I am not naturally a smelly person but when I now put this on it makes me smell so bad very quickly. I am very sorry to have to write this but it isn’t a great product and needs reviewing asap.

April 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent natural deodorant

I read the other reviews and I honestly don’t understand why they give such poor reviews. I absolutely love the Santal deodorant. It’s far superior to any other natural deodorant I have used. It truly lasts at least 48 hours. No odor at all! It also works well as an anti-perspirant and has no aluminum which is so important to me. I’m so happy with my purchase. I also like the body spray. It’s light and refreshing.

March 24, 2025
Unprompted review
Rated 1 out of 5 stars

Doesn’t work. They don’t return

Doesn’t work. I applied throughout the day (as my body odor returned). By the end of the day it barely masked the body odor. Tried it for 3 days. Asked to return it. They don’t accept returns for used products. They only offered a non-return $9 credit. Anyone want my $9 credit?

March 14, 2025
Unprompted review
Rated 2 out of 5 stars

Doesn't last

Smells nice to begin with but it is not an antiperspirant and also the smells don't last unfortunately.

March 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Smells Great but Stains Clothes :(

I really like the scents of their deodorants especially the Bergamonte & Hinoki. Used for about a month and everything was great...until I realized that they were staining my clothes. I often don't wear undershirts so naturally the deodorant paste would get on the clothing near the underarm area. I noticed after a month that all of my shirts were "darker" only around the under arm area which is really frustrating. Even worse I have 2 brand new sticks that I don't even feel right giving away because I don't want other people's clothes ruined so I have to throw them away. A real disappointment.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

This stuff is freaking amazing and all…

This stuff is freaking amazing and all natural and it smells so damn good it's divine heavenly even you want to smell yourself all day give it a try and the deodorant last forever the perfume sticks with you it is so good and if you think it's weird when you first smell one of them put it on I promise it is amazing 😍

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. I gave in to the hype and the marketing around salt & stone and bought their deodorant for £20. I wish I could say positive things, but unfortunately it was just a waste of money. The scent is very subtle and does not last long at all. It’s really a shame, that’s all I can say. I wish I read the reviews before buying. I would not recommend :(

February 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Deodorant does not work at all

Deodorant does not work at all. Company does not stand by their products. They offered a $3 credit to try another scent and make another purchase..waste of money don't do it!

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality, dissapointing

Dissapointing for the quality price. I ordered several deodorants and a shower gel.
Now I deal with a redness on my skin for several days which looks like an allergy, also the shower gel it is not hydrating at all.
The shower gel bottle is a very poor quality one as every time you press the pump for the shower gel, the product leaks around the pump which turns into a product waste.
The gel deodorants are leaking as well on the bottom where you switch in order to lift the product you need to use. This unpleasant situation not only results in a product waste, but also in a sticky deodorant bottle and a sticky surface where you have it.
We are not returning to buy this products

January 27, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service was awful

Customer service was awful, I ordered the incorrect shower gel and e-mailed them within less than 7 minutes of noticing this and the reply came back really quickly saying it was too late to amend as warehouse already were working to dispatch my order, It then took 10 days for the product to arrive which seems suspicious 🤨

January 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Wouldn’t recommend if you sweat a lot or have really bad BO

I was soo happy that I found something that would really fight my BO despite being natural, I didn’t even the extravagant price!. I applied it the first day and nothing went wrong, my pits smelt nice half the day. The next morning was headed for the library where you just sit but I still sweated and smelt BO on myself and I had to excuse my self not to irritate people studying.
I thought to myself whether I had just applied little instead. The next day I applied in the morning then within two hours, I was already severely sweating and the BO started coming out slowly. I then reapplied, boy I was wrong, it felt like I hadn’t used deodorant in ages 🥹. The deodorant just left me white patches on my clothes and a mix of BO and deodorant smell. The hype on the internet about this product is not worth it at all. Mind you, I only applied for three days. Just three. So if you have some strong BO and you are overly sweaty please save your £20 +£5 delivery 😊. Your welcome.

January 7, 2025
Unprompted review
Rated 3 out of 5 stars

Love the scent I got!!

Love the scent I got!!! If it just lasted more than a few minutes. I really wanted my clothes to absorb the smell too but there will be no chance of that. 😞

December 25, 2024
Unprompted review
Rated 4 out of 5 stars

I love salt and stone

I love salt and stone, however the price mark for this is ridiculous it needs to be cheaper I order once on the website then realised Amazon stocks it so I order from there to avoid any problems if it need to be returned. The original one is great the gel version is not so great it doesn’t last long and I stink literally within 3 hours of using it I am looking to try out wild or fussy as they are cheaper and apparently work better

December 31, 2024
Unprompted review

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