Samm Teknoloji Samm Market is Ignoring My Right to a Defective Product Refund
On February 29, 2024, I purchased a Creality K1 Max 3D printer from Samm Market, affiliated with Samm Teknoloji. When I started using the product, I noticed that during printing, the Bed Mesh continuously formed crooked and misshapen, which severely affects the print quality and prevents me from using the device efficiently.
I contacted the manufacturer and tried various solutions, but the issue was not resolved. The manufacturer informed me that the device has a manufacturing defect and advised me to contact the place of purchase.
I reported the issue to Samm Market and requested a refund based on the Consumer Protection Law No. 6502. However, they told me that they could not process a refund because the 14-day period had passed. I am in a disadvantaged position as I could not request a refund within the first 14 days due to the defect being difficult to notice. Yet, according to Article 8 of Law No. 6502, my right to a refund is still valid.
They make no evaluation, offer no reasoning or explanation, and simply reject my request, telling me to try legal action if I want. They assume the legal foundation in my country is weak, trying to prevent me from exercising my rights, and they believe I won’t succeed in pursuing legal action.
Therefore, I strongly condemn the approach of the company and the rejection of my refund request for the defective product I purchased from Samm Market. I do not recommend them at all.