Samsung Updates Reviews 964

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with recent software updates, finding them to be detrimental to their phone's functionality and user experience. People reported numerous issues after updates, including rapid battery drain, non-functional cameras, inability to transfer photos or connect to PCs, and general sluggishness, making their devices nearly unusable. The updates also introduced unwanted changes to the user interface, such as altered app layouts, smaller icons, and awkward navigation, which users found frustrating and counterproductive. Some people were dissatisfied with the forced integration of new features like Gemini, which they did not request and found disruptive. Additionally, a few customers reported issues with biometric fingerprint scanning and difficulties with basic phone functions like unlocking or taking screenshots after the updates.

What people talk about most

User experience

Customers had negative experiences with user experience, with many expressing frustration over recent updates... See more

Product

Customers consistently express disappointment with product quality, with many reporting that recent updates... See more

Upgrade

Reviewers mention negative feedback about upgrade, with many describing recent updates as very poor or the... See more

Application

People report negative experiences with app updates, with many describing them as unwelcome and making their... See more

Website

Clients share negative opinions on the website, with many expressing frustration over its usability and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Whomever is in charge of samsung updates needs to be replaced. Latest updates continue to cause service interruptions, faster battery drain and poor performance. Have had Samsung for many years and ne... See more

Rated 1 out of 5 stars

Latest update is not only unwelcome, it also makes the phone nearly useless. Now I can't transfer a photo, I can't even restart my phone. This update isn't up to garbage standards, its radioactive tox... See more

Rated 1 out of 5 stars

One UI - absolute CRAP & USELESS update. It's such a needy update programmer being like - please like me please please. Well maybe if your updates were done better and more useful more people would... See more

Rated 1 out of 5 stars

This new update is absolute rubbish. Whoever facilitated the most recent update needs a stern talking to and needs to develop their skills in this area. In addition to all the other update issues, my... See more


1.1

Bad

TrustScore 1 out of 5

964 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Samsung new update is awful

Samsung new update is awful. Terrible fuzzy new emojis, not as detailed look, happy 🙂 looks like it's barely happy, calendar is ruined. Clock is now big blocky chunky numbers. Phone keyboard has less ability to be changed, text to speech still terrible. What have you done Samsung??

January 30, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Galaxy S23 here

Galaxy S23 here, and life-long Samsung user. I wish I can get these people to just STOP! This is beyond frustrating! My phone was working fine! I liked it, and I was familiar with it! Works like crap now. Can't open windows in Google, randomly opens blank pages, is a lot slower, and my widgets looks different. Why? Why the hell are my widgets different? I set them up to look the way I WANT. Samsung, everyone loathes your stupid updates. Sincerely, ALL YOUR CUSTOMERS!

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

I m using samsung galaxy m53…

I m using samsung galaxy m53 smartphone. Before updage my phone working smoothly. But after update my phone continueusly hang. Apps crashes. App does not open ..some touch problem occurs. Need proper update.

January 10, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Note 20 pen was better before

I understand now why Samsung stuff things up with updates to force us to upgrade to next new model. My Note 20 pen that used to default to keyboard on opening now requires two steps to use FAH

December 15, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Shame I have to give it one star

Shame I have to give it one star. Since latest UI update problems after problems. Call reception poor lagging cutting out. Touch screen works when it feels like it. Playing games screen randomly moves. Why oh why won't Samsung let you uninstall the latest update

December 27, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish update who the hell…

Absolute rubbish update who the hell wants these changes. These changes are absolute rubbish, useless and look disgusting. Also can't connect to my tomtom sat nav anymore via Bluetooth to give me live traffic updates tried lots of things but can't fix it. Samsung really messed it up very disappointed.

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

Just updated phone

Just updated phone. Horrible update. If I wanted the iPhone look, I would've bought one. Please fix it! Colors and fonts changed and it looks horrible.

December 22, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

System Update 42

The swipe gestures for the navigation bar do not work at all anymore. Switching between apps now has a delay and is super glitchy. My one UI home app didn't work and it shut down so my phone had a black screen for a couple minutes. Worst update I've ever had on a phone.

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

What is wrong with forcing us customers…

What is wrong with forcing us customers to take this abuse. Done with this. Who designed these ugly emogis and doesn't remember any of my previous settings.
Go back and reset this !
Fonts are not clear which has been read and not read

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

yall suck

unnecessary, ugly as sin, inaccessible ui update. literally no one ever was asking for these changes. notification drag-down screen is completely unusable and messy. at the VERY LEAST, these changes need to be something we can switch back. why change something that wasn't broke? I dread anytime my phone wants to update because my phone slowly becomes less and less usable and each update comes with some new bs

December 18, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

The latest emojiis are so Ugly!!

The latest emojiis are so Ugly!!! Why did you change them again!!! Also, why even recolor stuff? When do we get to change and customize our icons and stuff for free? Cmon guys

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Latest update is utter rubbish

Latest update is utter rubbish. Why "fix" it when it wasn't broken? Can't get off setting screens, colours and themes are all wrong and it is just too awful.
I want to get rid of it. Advice please.

December 12, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look