Samtronic Reviews 

171
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, mentioning that these portable gaming devices feel remarkably sturdy and durable during everyday use. People also love the massive library of classic retro titles, noting that the equipment arrives in perfect condition and the setup takes only a few minutes. Some reviewers were not happy with the battery life, explaining that the power drains rather quickly and requires nightly recharging sessions. Others stated that game organization on the base menu can feel quite overwhelming and cluttered with redundant console versions.

What people talk about most

Product

Consumers find product to be positive, highlighting the vast selection of retro games and durable build... See more

User experience

People report positive experiences with user experience, highlighting how easy the setup is and how the... See more

Quality

Customers had positive experiences with quality, expressing overall satisfaction with the well-made, robust,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrived... See more

Value for money

Customers consistently note positive experiences with value for money, stating it is the best money they have... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great build quality. Emulation itself is pretty good. My only criticism is the lack of options within Pandoras Box DX. Having the ability to add more favorites and more ability to tweak shader options... See more

Rated 4 out of 5 stars

Unit boots up and after loading screen does nothing, it's a brick with a screen attached, please send me a replacement or refund my 1200 dollars. Very sad for the kids on Christmas. Order no SAMT... See more

Rated 5 out of 5 stars

Awesome machine, brings me back to my childhood dream. Excellent built quality, fast delivery. The only problem is that there are too many games, and it's hard to find the games I'm looking for. The... See more

Rated 5 out of 5 stars

So much fun. It has every game i could imagine. The game organization could be better but the search function works well enough. Delivery was fast and the item was packaged well. It is heavy but very... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

171 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(171)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So much fun

So much fun. It has every game i could imagine. The game organization could be better but the search function works well enough. Delivery was fast and the item was packaged well. It is heavy but very durable.

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great machine

Great machine. Had a small deal with screen and customer service was quick with the fix. Love the game saves and the fast shooting option.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

The Arcade Machine Samtronics is…

The Arcade Machine Samtronics is awesome Arcade gaming fun brings back all the Old School games you played as a kid and has the games you played as a teen all and all this machine has all you wwnt in the Gaming experience if you are a true gamer like I am you won’t this get away. Worth every Dime!!!👍💯👌❤️

October 20, 2026
Unprompted review
Rated 3 out of 5 stars

Well, its alright.

The battery door is very flimsy and needs tape to be secured. Battery charging status is a bit of a mystery, needs a led to tell you when its charging when the system is off. Adding a favorite game should not need you to switch to the options side and find the game again, should simply be doable while looking through the directory. Game selection should be thoroughly arcade and more in depth, console titles, especially console fighting games are useless when you have the arcade version. Some games have quite a bit of slowdown, really should not happen for something at this cost when I compare ot to other retro devices.

Now for the positive, the screen is nice and matte, the unit feels solid, having more options to swap out roms would be ideal.

I have the premium version.

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. I purchased the 15 inch deluxe edition. Fast shipping for those of us in the USA. The game selection is great. The menu set up and search functions are also great. If you are looking for that nostalgic feeling, this is the machine for you.

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

I’m from the U.K.i received my 15inch…

I’m from the U.K.i received my 15inch Samtronic arcade machine about 2 weeks ago.Their product is absolutely brilliant.it really feels like playing an arcade.not only the arcade is brilliant so is their top notch customer service.top customer service goes a long way in selling products and they definitely know that.i message them and u get answered back very quickly.like i just said im from the U.K and they from H.K. 8 hours difference.i can’t fault them. Thank u

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

After searching for a retro game device…

After searching for a retro game device that will meet or exceed all of my wishes I found the Samtronic 19" Two Player system. Amazing build quality, incredible 19" screen, great joystick and buttons. And 5000 classic arcade games. I am so pleased with my Samtronic.

October 16, 2026
Unprompted review
Rated 1 out of 5 stars

The Scrren Was Frozen Out of the Box

The screen locked up from the moment I turned it on. I have carefully packaged it up. When I contacted customer service, I was asked to video the machine not working and they can talk me thru a repair. I am not IT. I also know when a product is defective. I just want my money back.

October 10, 2026
Unprompted review
Samtronic logo

Reply from Samtronic

Dear Tim,

We’re very sorry for the frustration and disappointment you experienced, especially as the console displayed a frozen screen when you first powered it on.

We would like to clarify that we have never intended to require you to repair the console yourself, nor have we refused your request for a refund.

When you first contacted us, we asked for a short video showing the frozen screen simply because we wanted to understand exactly what had happened to the unit. This is part of our normal after-sales process when a product is reported as faulty and does not require any technical knowledge or troubleshooting on your part.

Our consoles are tested before shipment to confirm that they are operating properly. However, because the console travels a long distance before reaching the customer, packages can occasionally experience impacts, drops, or rough handling during transit. In some cases, this may cause an internal component to become loose or damaged, even if the unit was functioning normally before shipment. Without seeing the condition of the console, however, we cannot determine whether this is what happened in your case. This is one of the reasons we requested a short video—we genuinely want to understand what went wrong.

After we did not receive the video, we contacted you again because we wanted to resolve the issue. When you later informed us that you had already packed the console and intended to return it, we offered an even simpler resolution: if you could provide a short video confirming the issue, we would arrange a full refund without requiring you to return the console at all. You could keep the unit and avoid the inconvenience and expense of return shipping.

We completely respect your decision to request a refund, and we are prepared to provide one. Our request for the video is not intended to prevent or delay your refund. We simply want to understand the cause of the problem so that we can investigate it properly and take steps to prevent similar issues in the future.

We sincerely apologize that our earlier communication may have given you a different impression. We remain ready to resolve this matter with you and hope you will give us the opportunity to do so.

Kind regards,
SamTronic Customer Service Team

Rated 1 out of 5 stars

Device is overpriced and you will get…

Device is overpriced and you will get much cheaper from other websites for the same console.

Also their SD card supplied was so bad that it "rusted" within a year and they made me spend $50 shipping a replacement. They claimed all $50 was spent on shipping which is ridiculous.

Stay away.

August 6, 2026
Unprompted review
Samtronic logo

Reply from Samtronic

Hello Gary,

We’re sorry to hear about your experience and we take feedback like this seriously.

We would very much like to look into your case and understand what happened. However, after checking our recent customer records, we have not been able to locate an order under the name “Gary Langford,” nor have we found a recent case matching the $50 charge you mentioned for an SD card replacement.

We certainly do not want to dismiss your experience, and there may be additional information we are currently missing. If you purchased a SamTronic product, could you please contact our customer service team with your order number, the email address used for the purchase, or any other purchase details? We will be happy to investigate the matter and review the SD card issue and the charge you mentioned.

Our goal is not to argue with you, but to make sure we have the opportunity to properly understand what happened and, if this was indeed a SamTronic purchase, do our best to resolve the issue.

Please feel free to contact us directly at info@samtronic.co. We sincerely hope we can clarify this matter with you.

Rated 1 out of 5 stars

From the beginning, the whole experience…

From the beginning the whole experience was just infuriating. upon receipt of the system I open the package and followed the directions on using the system, the unit only had power but no video then on my second attempt the unit had no power on either battery or AC so I reached out to your customer support only to be told "I have to open the LCD Panel and check the cable" I did this reluctantly and found the no issues, I was then told to open the unit completely and check the cables again while video taping my progress. I am a disabled U.S.Vet with cancer and I don't have the time to do all of this troubleshooting, just replace the unit or refund my money including the warranty that was purchased for just this situation.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Retro Bliss

I have searched for years looking for tech that has all the arcade games I spent tons of money on as a child, teenager and adult. This has them all except one (Enduro the car racing game). The unit is well made and came within a few days of ordering. It has had many hours of use. I would recommend it to any retro game lover. Some driving and shooting games are hard to play as the arcade version had a steering wheel or gun as the main control. However, overall, value for money, a big thank you to the developers!

October 11, 2026
Unprompted review
Rated 4 out of 5 stars

Satisfied overall!

Prompt delivery. The product arrived in fine condition. It's very much fun to play and well built, although the user interface is rather cumbersome and the battery life is much lower than advertised. Still, it provides a very enjoyable and nostalgic arcade experience.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and build quality

Great product and build quality. I was even surprised how well the X-box like controller operated. I did have a couple of questions on the secondary buttons which they promptly answered. I found one game I can’t figure out how to launch but hopefully that gets fixed at some point.

September 28, 2026
Unprompted review

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