Samtrygg Reviews 3,008

Good service

Location-wise search option made the finding process easy. The message option (directly to the landlord) helped me considerably in finalizing the apartment. Additionally, amenities and running costs lists made identifying the suitable apartment much easier for me. It could've been more helpful if Samtrygg could also mention upfront on each apartment page if the cleaning has to be done by tenants or not (in case it is already the part of the rent and fees.)

very good customer service and reliable

Good services

perfect, Smooth, & clear!

Really pratical ven for foreigners that come to Sweden for a long time

The landlord's response during the last viewing was commendable, providing clear and detailed information. However, our experience during the second viewing was disappointing. Initially, the landlord indicated he was ready to sign the lease, but later changed his mind without explaining why. It seemed the issue was our lack of furniture and our requested start date being three weeks later. Had we known this was a problem, we would have adjusted our plans accordingly. It was quite confusing to receive confirmation from Samtrygg that we had secured the apartment, only for it to fall through.

Always reachable, fast support with Samtrygg

You help us both tenants and landlords to build trust in a fierce market. Would it better if communication between Samtrygg representative and both landlord and tenant would be closer.

Very good and quick!!!!
Thanks keep it up

Very quick at getting you into the property and taking your deposit. Only major problem they need yo work on is return people's deposit in a timely manor. 3-4 weeks after move out before return of deposit. Not sure why this is the case ?

Perfect, well communicated.

Not easy to deal with if you're a foreigner moving to Sweden for the first time. In the end we were successful but we still had problems paying rent as we didn't have a swedish BankID or a local bank account with services to be able to pay to Plusgiro

Smooth process. I had some questions that were not answered but I will find a way.

You made the easy, difficult

Smooth and Easy

Very helpful customer service.
Very nice experience.

I greatly appreciate the assistance provided by your staff member, Mari. I encountered difficulties paying the rent and deposit due to only having a bank account in South Korea, and her support was invaluable in resolving this issue.

We had a fantastic experience renting a house through Samtrygg. The process was straightforward and easy to navigate, which made the entire experience stress-free. We particularly appreciated the exceptional customer service provided by the Samtrygg team. They were always available to assist us with any questions or concerns, making us feel well-supported throughout the process. Overall, we are very satisfied with the service and would highly recommend Samtrygg to anyone looking for a hassle-free rental experience.