Sandbag Reviews 1,033

Ordered a digital download, had a few minor issues - help desk sorted within 24hrs!

I had an issue with an incorrect shipping address (autocorrect) and the issue was resolved quickly. I had gotten worried/paranoid when I still saw the wrong address, so I reached out again to make sure it was headed to the correct location; and was quickly assured that is was. :)

Really nice service even in a case of mishap or late shipping. Kind and providing excellence service!

I had a query which was handled very quickly by Louise of customer services. Very satisfied.

Super quick response and issue resolved immediately.

The clothing is always of good quality. And the customer service is kind and punctual.

Issue with package damaged by courier, but they made it right very quickly! Very pleased - thank you!

It took a bit longer (2 working days) than promised until I received a reply. However the communication from the customer service was very friendly and solved my issue. Very nice experience.

Pre-ordered an item in their shop and after a failed delivery it got returned to sender. I desperately turned to customer service as soon as I noticed something was off about the delivery since I really wanted the item, for which I have been waiting for for months by that point and which was sold out on the site. I told them what happened and politely asked them to re-send it to me which was declined a few days later without further attempts to solve the issue. I got the refund quickly but I am - to this day - very upset that the item - which upon being returned was technically still available and reserved for me, couldn't have been simply re-sent. My last two mails regarding the issue were never replied to by the helpdesk-team which forced me to accept a situation that could've been solved and would've made me a happy customer instead of someone who will remember and avoid this store in the future.

I needed to cancel an order and it was a very smooth process, I just filled out a simple form and it and they got back to me immediately. Lovely!

I recently ordered three items from the Pulp online store. Two items arrived successfully, but my third item was missing. I reached out to Sandbag and received a quick response. They apologized for the error and corrected the mistake immediately. They shipped my missing item free of charge. Wonderful, fast, and courteous service. Maddy from Sandbag assisted me in correcting the error and I sincerely appreciate her help. A great experience!

I did not get my order to Austria. The parcel Service failed ;-)
But I have to say Thank you for your efforts, Louise at your helpdesk.
I could get my payment back, so I can try my order again

The customer service was exceptional, my faulty disc was replaced immediately, unfortunately the replacement isn't much better, it doesn't jump but it has lots of very annoying clicks on it.

The sandbag merch support team handled my concern quickly and with complete professionalism. Clear communication, friendly tone, and they solved the issue without any hassle. Couldn’t have asked for better support.

The vendor accidentally sent the wrong item. Sandbag customer service was very responsive and quickly resolved the issue.

I received a reply with a solution to my problem in less than 24 hours

The fast response to an enquiry.

My original vinyl arrived damaged from shipping. When I contacted you about that, you were so nice and offered to send me a replacement vinyl. I really appreciate that especially since it’s being shipped from overseas. That was above and beyond kind of you.

I had such a wonderful experience, they are so polite and helpful.
And the store itself is easy to buy and so clear.

Every time I deal with Sandbag customer service I get a run around. They never have the info on my items that get delayed for months and they never send shipping confirmation so I can be prepared for the package to arrive. This time I received a damaged item and get nothing but run around from from them.