Sandbag Reviews 1,028

Excellent support team!
There were some small errors along the way, but no one was at fault for it
You can safely shop here.

Reply in short time with kind attitude :)

Placed an order for a special addition music album twin record set on the 10th of December for a Christmas present . A few days later I received an email stating there was a problem with production, and it would not be sent out until early January, as of today 21st January I have not had any further communication from them. I have emailed and tried to phone them on numerous occasions and all you get is a recorded message, seems it is impossible to make contact. This appears to be a badly run organisation, if you are tempted to purchase from them, be warned.

My order number is BICUK22283

I have placed an order on 4 of January- in description bellow the T-shirt I bought it says that shipping will begin on 5 of January, but it was two weeks ago and I don't know anything about it. I have written some mails but zero response. I don't know if it is going to be shipped or it is missing. I bought T-shirt from Tom Odell site, this is the numer TDE3012

I ordered on 6th January, no confirmation, no goods received, sent 2 emails not replied to, rang the number for a message to say recordings full. No idea if anything will arrive so will have to wait the 30 days to take up a complaint with credit card

They responded very quickly via e-mail to my request and then the problem was solved within a few days

Very good and rapid answer from customer service.

I preordered a vinyl and paid for expedited shipping to ensure I got the album within a timely window. The vinyl didn't ship for some 2 weeks and arrived some 18 days after the album had come out. When I wrote the Sandbag via their email, they apologized for the shipping delays but then provided me with the tracking number of an item that just sat in their warehouse for days. When I asked for a refund, the company entirely ghosted me.

Do not do business with these people and expect to get your item on time - and definitely don't do business with them and expect them to do right by you when they fail to deliver what you paid for.

Order number; OMAMUS11910

Thanks Dave :)

I was so excited that my package finally arrived only to find out that half of it was missing. I contacted customer service late in the evening and got a reply the next day. Dave announced that one article would be sent out asap and the other would be refunded as it’s now out of stock.

I’m really happy that this was such an easy fix and was pleasantly surprised that it went that quick.

Order placed early December from Hayley Williams Shop has still not arrived or, seemingly, been shipped. No response from customer service. I expect to be refunded in full.

Placed an order on 22nd December 2025, received email confirmation. The item was meant to be shipped on 30th December. I have had no update, and I have emailed the help desk and only received AI responses that do not help. No assistance has been provided. Order HWUK7412

Poor customer service, if they didn't appear legitimate on here I would think they were a scam company.

Thought I was doing the right thing by ordering from an artists store. I will not be ordering from any Sandbag affiliated store again.

Reason for my contacting Sandbag was a lost order. Couldn't have handled it better. Pleasant email exchange with Dave and a full refund.

I sent an email enquiry about two orders I had returned. I received a refund confirmation within 24 hours and Tammy at customer services was great to deal with.

I placed an order (o/n: SPB2947) with Sandbag for a Christmas present which arrived quickly. However, I had the present recipient try it on as I was concerned about sizing and when I queried the returns windows, I only received generic FAQs which said the window was extended but not what to.
The present was too small for the recipient so I sent it back the following working day. Tracking shows it was received on 18th December, yet 3 weeks later I am still waiting for a refund to my account.
Like everyone else, I emailed a query and received their generic FAQs again, which don't help. I replied back and said I need a personal answer and reported on their website (from the bottom of the FAQs) that this reply was insufficient, but still radio silence from the company a few days later.
I allowed extra time for Christmas bank holidays but having read other, similar reviews I'm left questioning if I'll ever see my money back, and if the company are this terribly ran, or if they're scamming people.

Finally received my item on 2/02/26. Will never order anything that involves Sandbag again.

28/01/26
On the 23/01/26 I received an update on my order: “We’re pleased to confirm that the stock for your order has just arrived at our warehouse. Your order will now be picked and packed and will be dispatched very shortly.“ Still no sign of any tracking or an update to say it’s now been dispatched. Maybe I’ll get this Christmas to the person it was for before next Christmas. Terrible service. Terrible help-desk.

I placed an order on 11th December but haven’t received the item and haven’t heard back from Sandbag about it. I should have just ordered from HMV. I thought I was ordering from the artist website. Still waiting! So poor. Order number: HWUK7053

Still no sign of my order (21/01/26)and the customer service is the worse I have ever experienced. Do not order if it is through Sandbag

I realized I put the wrong shipping address on my order as soon as I placed it. I immediately went to FAQ which directed me to put in a “Contact Us” request. Under 24 hours I got a response and a solution. Great!!

I ordered an item on the 13th December, item still not received , generic emails sent in response, last one did state my name and would get back in 1 day, still not happened ,putting comment on here as you seem to answer your reviews and I cant think of how else to get hold of you you have taken my money I would like it back please, the order was a present. ORDER NO THEM20780

Very good experience plus they get back at your very quick if you need any question they take good care of there custome A1

Quick replies, so far seems to be they're going to fully replace the item as well. I'll have to return it but they payed for the shipping so plus plus
Edit: I have been waiting since November for a jacket with my name on it. They sent me a plain jacket and told me they'd fix it in January. It's now the end of March and they're to the point of ignoring my emails. I will probably be seeking a refund if no one reaches out to me by the end of this week. They went from quick replies to none at all, I will be incrementally removing stars as the days progress and if I have to contact my bank I will.
Edit: I am seeking a full refund. I will never buy through this company again.

All this hassle for a thin, cheaply made, incorrectly processed, and expensive "bomber" jacket. For 80$ I could have bought a cheap Walmart jacket (better quality) and put 5$ patches on it myself.