Sandbag Reviews 1,031

Very good experience plus they get back at your very quick if you need any question they take good care of there custome A1

Quick replies, so far seems to be they're going to fully replace the item as well. I'll have to return it but they payed for the shipping so plus plus
Edit: I have been waiting since November for a jacket with my name on it. They sent me a plain jacket and told me they'd fix it in January. It's now the end of March and they're to the point of ignoring my emails. I will probably be seeking a refund if no one reaches out to me by the end of this week. They went from quick replies to none at all, I will be incrementally removing stars as the days progress and if I have to contact my bank I will.
Edit: I am seeking a full refund. I will never buy through this company again.

All this hassle for a thin, cheaply made, incorrectly processed, and expensive "bomber" jacket. For 80$ I could have bought a cheap Walmart jacket (better quality) and put 5$ patches on it myself.

Excellent customer service, and the products are consistently outstanding. Well packaged and reliably delivered on time.

I ordered before the recommended cut off date for Christmas delivery and still haven’t received my order all I’m getting is computer generated replies and the number given to call says to email which as I said gives generated replies and the automated message on the phone line says to leave a message but the mail box is full and then cuts off. Extremely frustrating and disappointing as this was a gift for my niece who herself chose the items that were ordered.

I ordered two T-shirts from the BCNR webshop (order BCNR18051) on October 26th. The money was withdrawn from my bank account shortly after.

On November 3rd, I received an email stating that my order had been shipped. This later turned out to be incorrect. When I contacted the company two weeks later, I was told that the order had not been shipped at all.

Since then, I have contacted the company four times. Each time, I have only received automated responses with no useful information, and there appears to be no way to contact a real person.

As of January 5th, it has been over two months since I placed the order. I have neither received the items nor a clear update, refund, or delivery estimate.

Very poor and unacceptable service.

Excellent company. My order was dispatched incorrectly. However, customer services sorted it immediately with no fuss.
What could have been very annoying turned into a positive experience.
So much so, that I made another purchase within a couple of days.
Highly recommend for their products and service.

Delivery company shoved the parcel in the post box and as a result bent the packaging, meaning the vinyl was bent and damaged. I contacted Sandbag and they were quick to respond to my emails and issued a refund straight away. Thank you!

Really good customer service. I received a faulty vinyl, which was only detectable upon first play at the packaging and delivery were both perfect. Once they’d worked their way to my email through Xmas deluge, they sent out a replacement. I appreciate this kind of service and earns positive reputation ands repeat business. I really appreciate the support guys.

Ordered three items and all arrived on time before Christmas - very quick, helpful response from Dave when I had a query. Will definitely purchase again.

They refuse to give you any information on your order, I ordered before the last recommended order dates for christmas, it's still unfulfilled and the e-mail I sent hasn't been responded to in 3 days. Worried more since it's worldwide shipping.

They respond fast, easy to use customer support. Keep up the great work, cant wait for my replacement. My record had a small error and they said they would send replacement right away, given it was the christmas holidays but would buy again, no contest.

Im sure I would get an instant reply if it wasn't for high Christmas traffic, but even though I waited couple more days I got my reply and all the information that I needed so I am satisfied.

So disappointed .. placed an order based on good reviews, sadly my experience has been very poor. Placed an order via the Ziggy Alberts shopify store a week ago and received an email confirmation, since then nothing. The money has gone out of my bank but my account is still showing ‘unfulfilled’. I’ve tried phoning the number for customer services but it’s a recorded message saying to leave a message, however the mail box is full so I’m unable to do so. I tried reaching out via email and have received two generic emails with FAQs. It seems I cannot get to speak to a human despite my best efforts. So disappointing as ordered for Christmas and a special birthday. I understand it’s a busy time for retail but if orders can’t be fulfilled then the money shouldn’t be taken. Not sure what more can do now other than take this up either my credit card provider.
Order number ZAUK1336
Update 2nd jan still no response from sandbag, the items I ordered are still available to order online but I’ve not received my items , account still showing ‘’unfulfilled ’
Update 7th January
Just received my order

Genuinely one of the few companies left that has real people on the other end. Always prompt and friendly. More than happy to purchase merch and music through them.

I ordered an item and a week later saw it in my cart so I finished the purchase . At that time, within minutes I realized that it was a duplicate order. I emailed at least 6 times and filled out their form at least 2 times . I would revive an email stating thank you for your inquiry. Blah blah . We will get back to you in 24 hours . It took them after the item shipped ( approximately 4 to 5 days after my error. They stated that it was too late to cancel as it was in packaging .
Really!!! Within minutes !!!

Do not order from them as their customer service is horrible !

Have not received a refund for the item I purchased which wasn't cheap, returned due tot he quality. Cannot get a response from anyone.

Initially some issues with m order, but Dave went above and beyond to try and help and is a real asset to the business and will have made my daughters Christmas - what a star!

I was sent the wrong item in my recent order. I ordered a t shirt and a hat. The shirt was the correct style and size, but instead of receiving the hat, I instead got a CD, which is not what I ordered. I reached out to the customer service team twice and I got automated messages to both of those inquiries instead of a human, so I can’t get ahold of anybody to make this right. I wouldn’t be upset if I could at least talk to a human! The order number is ICP5806. I just want my hat!

UPDATE AS OF 12/31/2025: I got the correct item (the snapback hat) in the mail on 12/26. I’m glad someone reached out and made this right. However, I’m only giving 3 stars since I had to write a review for someone to get in contact with me. If I order from you guys in the future, and a problem arises, please respond to my inquiries so I don’t have to write a negative review. I do appreciate getting the right item.