Sandbag Reviews 1,031

Really fast reply - within a couple of hours.

Dear Sandbag,
On November 4, I purchased a Painted Woods Tote Bag. The payment was charged to my account the same day, but I have never received the item.
I have written to you three times and have only received automated replies with no meaningful content. I have also called more than 20 times, only to reach a full voicemail where it is not possible to leave a message.

At this point, I seriously question whether this company has genuine intentions. I also find it difficult to understand how Radiohead would want to expose their fans to something that borders on fraud — or, at best, shows a lack of responsibility.
I am now entering my seventh week of waiting for a gift I need before Christmas.

I expect a prompt response and a clear resolution.

Sincerely,
Troels Rasmussen,
Lykkedal Media

Great products, Great Customer Support

Bought 2 items from the Acony webstore for Christmas presents in November. Received shipping confirmation, and eventually a parcel arrived this week. It only contained one item.
When I contacted them by email I received 'We are experiencing a far higher than normal volume of queries at this very busy time of year.'

Update - 15th Dec
Have received email from Sandbag clarifying issue regarding delay. I'm happy that they're trying to resolve the issue

They were always quick to provide detailed feedback and refund. Very professional company.

Had an issue with my order, customer service was great and took care of it, my daughter will be so happy to get her merch for christmas. Thank you

After an initial delay, I have received my order in time for Christmas, thank you. I am confident that my Dad will love it.

After a short delay in shipping, my order was received as described on the web site. Thank you.

They understood why I felt disappointed and immediately tried to solve the problem by sending me another one. Very professional

Ordered on 13 November and have had no information since then. Contacted the support several times. Initial reply states someone will be in touch within 1 working day, however after a day they just send a stock response which states they have more enquiries than usual, so to refer to FAQs. How can a frequently asked question update me as to where my order is? Just want to actually receive an update. It’s fine if the item isn’t ready or just needs to be dispatched, but after spending £115 and having no communication, it’s becoming very frustrating.

They provided quick responses, even on a weekend and were able to fulfill my request in a timely manner

I paid for stuff almost a month ago. I haven’t received the stuff. I asked where the stuff was on their online form. They couldn’t be bothered answering and sent a pro forma reply instead. I contacted them again complaining. They thanked me for my ‘positive feedback’ (NONE of it is positive) and asked me to fill out this form. So I’m filling out this form to make clear that they are pathetic in customer service, take your money and don’t seem to deliver. Looks like my child may have to go without their Christmas present despite my ordering it in the first half of November. I wonder if their CEO’s kids will go without their Christmas presents?

The speedy reply and detailed email on the state of my order.

I ordered some merchandise on 11/22 and hadn’t seen any updates since then, so I checked online and other people were also experiencing delays. I found a customer support email and reached out, and within the day they were able to ship it out and respond to my inquiry. Although I was annoyed about the delay, their customer service was excellent!

The team was very helpful, very kind and polite, Louise explained every process to me so that I knew what was going on throughout it all and I’m getting my refund for my missing package, so I’m content!

ordered the 30th anniversary T Shirt and signed cd for Faithless, have obly received the CD, on shop it is saying both delivered!!!!

Wrote to them and you get only automated responses they don't even review your enquiry, they are absolutley awful and I would urge people not to buy from them

I am writing this on behalf of my Mum. Order number - WSTUK64205. I ordered a Christmas present for my daughter on November 6th and haven’t received it and haven’t received any communication on its status or expected delivery date. Tracking the order shows as “unfulfilled” and when you call customer service no one is available, it asks you to leave a voicemail and then says you can’t. I’m very disappointed and upset about this as I have spent a lot of money to give my daughter a nice present. I need an update on the status of my order and if it isn’t coming, I need a full refund ASAP. I’m very disappointed about this company and the service (or lack of) I have received.

I ordered a T-shirt on November 16. The only information I can get through tracking is that it’s on its way with Royal Mail tracked 48. This has been the case for weeks now. Sandbag have not responded to emails other than an automated response that they’ll get back to me. They don’t pick up the phone either and there is no option to leave a message as the mail box is full which is also concerning. I understand packages can go missing and it’s a busy time of year but that’s why you need customer service and Sandbag have failed miserably here. I definitely won’t be ordering from them again and am worried I’ll never see my £40 again at this rate.

Had an order issue sorted out promptly and 2 hoodies in route to my house, I couldn’t be happier. 🫶🏻🤙🏻