The package of the clothes is really bad, no protection, there is no extra package inside they just lay inside the box. That's not what SANDRO should represent. The pictures on the website shou... See more
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Absolutely love the camel short sleeve wool top with pocket & the colour will go well with everything. Ordered a size small & fits perfectly also arrived very quickly too. Really looking forward to we... See more
Company replied
I love Sandro. I think the quality of the clothes, unique styles, and order turnaround time are really outstanding. However, this brand needs to be more size inclusive, especially when it comes t... See more
Company replied
when you try to return for free via the Sandro official shops in Berlin, they are not taking the items from the old collections and archive sales, however on the Returnschein it sais that only for fre... See more
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Company details
Written by the company
Née en 1984 à Paris, au cœur du Sentier, berceau historique de la confection, SANDRO s’impose dès ses débuts par sa capacité à capter l’air du temps et à le traduire en un vestiaire immédiatement identifiable. Des pièces justes, désirables, qui imposent une allure et deviennent, saison après saison, des incontournables. Plus de quarante ans plus tard, la marque rayonne bien au-delà de Paris et est aujourd’hui présente dans plus de 57 pays. Fondée par Evelyne Chetrite, qui continue de signer les collections femme avec exigence et intuition, la maison ouvre un nouveau chapitre en 2008 avec l’arrivée de son fils Ilan et le lancement d’une ligne homme contemporaine. SANDRO exprime un chic décontracté et affirmé : un équilibre entre masculin et féminin, sobriété et sophistication, silhouettes structurées et détails maîtrisés. Inspirées par l’énergie urbaine, l’art et le design, les collections évoluent au rythme du temps, fidèles à une exigence constante de qualité et de savoir-faire.
Contact info
France
- sandro-paris.com
3.4
Average
1K reviews
Replied to 46% of negative reviews
Typically replies within 1 week
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Reply from SANDRO
Hello Cinthia,
We sincerely thank you for your feedback regarding your experience at SANDRO. We look forward to seeing you again very soon.
Sincerely,
SANDRO Customer Service
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I'm always satisfied with my purchase.
March 24, 2026
Reply from SANDRO
Hello Kim,
We sincerely thank you for your feedback regarding your experience at SANDRO. We look forward to seeing you again very soon.
Sincerely,
SANDRO Customer Service
The sweater looks quite old and has a…
The sweater looks quite old and has a stain. Not according to description disappointingly
March 27, 2026
Coat arrived without belt
I bought a trench coat! Arrived without belt and I sent email several times no reply and I called France customer service no answer! Not sure what to do
March 27, 2026
I never received my order and on the…
I never received my order and on the website it says that my order is picked by a customer- I am the one who placed the order and paid and I did not receive any information from the shipment company. I have no idea how anyone could receive my order without an Id?!…
March 27, 2026
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I received the wrong shoes
I bought shoes on the outlet, and received the wrong pair of shoes. When I asked for the right shoes they said it was not possible. They did give me a refund but not the full amount beacaude i had to pay 7 euros to ship the wrong shoes back to Sandro.
March 26, 2026
Reply from SANDRO
Hello Axelle,
Thank you for taking the time to share your experience, and we sincerely apologize for the error that occurred when your order was shipped.
We fully understand your disappointment at not receiving the pair of shoes you were expecting.
However, we are pleased to confirm that our customer service team was able to offer you a solution by arranging for the return of your order for a refund. Your request has been handled with the utmost care by our teams.
At Sandro, customer satisfaction is our top priority, and your feedback helps us continuously improve the quality of our services.
Best regards,
The Sandro Team
pretty stuff but archive sale is non…
pretty stuff but archive sale is non refundable. Not great.
March 26, 2026
Reply from SANDRO
Hello Wendy,
Thank you for taking the time to share your experience.
We’re delighted that you enjoyed our products. However, we understand your disappointment regarding the return policy for items from our Archive Sale.
These terms are clearly stated at the time of purchase, and we apologize if they did not meet your expectations.
At Sandro, customer satisfaction is our top priority, and your feedback is invaluable in helping us continuously improve the quality of our services.
Best regards,
The Sandro Team
Shocking experience
Shocking experience: received the dress with a big hole, tried to contact customer service - no response. I guess the business is not great any more at Sandro
March 26, 2026
Bad package
The package of the clothes is really bad, no protection, there is no extra package inside they just lay inside the box.
That's not what SANDRO should represent.
The pictures on the website should have a closeup of the texture
March 20, 2026
Reply from SANDRO
Hello Ule,
Thank you for taking the time to share your feedback. We’re sorry to hear that the packaging didn’t meet your expectations, and we’ll take your comments regarding the protection of the items and the visibility of the textures on our website into consideration.
We hope to have the pleasure of welcoming you back to SANDRO.
Sincerely,
SANDRO Customer Service
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I love Sandro, but sizing needs to be more inclusive
I love Sandro. I think the quality of the clothes, unique styles, and order turnaround time are really outstanding.
However, this brand needs to be more size inclusive, especially when it comes to pants and jeans. I purchased a size 42 in a pair of jeans, and couldn't zip them up. This size is already higher than what I would normally purchase with a different brand.
I'll keep the jeans because I love them so much, and try to get them to fit. However, please make a better effort to accommodate the different shapes and sizes of women in your jeans. We are not all flat in front and at the back ;-).
March 23, 2026
Reply from SANDRO
Hello,
Thank you for taking the time to share your feedback. We’re delighted that you appreciate the quality, unique styles, and fast shipping of our orders, and we’ve taken note of your comment regarding the fit and sizing of our pants and jeans.
We hope to have the pleasure of welcoming you back to SANDRO.
Sincerely,
SANDRO Customer Service
Reply from SANDRO
Hello Cris,
Thank you for taking the time to share your feedback. We’re delighted that you like our products and have taken note of your comment regarding the packaging.
We hope to have the pleasure of welcoming you back to SANDRO.
Sincerely,
SANDRO Customer Service
The Shipping time and the Items were…
The Shipping time and the Items were punctual.
Otherwise the L Mens is different
March 26, 2026
Reply from SANDRO
Hello Senan,
Thank you for taking the time to share your feedback. We’re delighted to hear that the delivery and items arrived on time, and we’ll take your comment regarding the sizing of the men’s size L into consideration.
We hope to have the pleasure of welcoming you back to SANDRO.
Sincerely,
SANDRO Customer Service
Reply from SANDRO
Hello Olga,
Thank you for taking the time to share your feedback. We hope to have the pleasure of welcoming you back to SANDRO.
Sincerely,
SANDRO Customer Service
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when you try to return for free via the…
when you try to return for free via the Sandro official shops in Berlin, they are not taking the items from the old collections and archive sales, however on the Returnschein it sais that only for free return is there. So we have to pay 7 eur for returning when the basket was 1000+eur. Really disapointing experience which i wouldn't expect from such a brand
March 25, 2026
Reply from SANDRO
Dear Anastasiya,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the inconvenience caused regarding the return of your items. We fully understand your frustration, especially given the value of your order and the expectations associated with our brand.
We would like to confirm that your feedback has been carefully noted and shared with our teams. This helps us improve the clarity of our return policies and ensure a smoother experience for our customers in the future.
At Sandro, customer satisfaction is our top priority. We truly appreciate your patience and understanding as we continue to refine our processes.
Kind regards,
Sandro Customer Service
The product qualities and the shipping
Very happy with the product qualities and the quick shipping
March 25, 2026
Reply from SANDRO
Hello Mona,
We sincerely thank you for your feedback regarding your experience at SANDRO. We look forward to seeing you again very soon.
Sincerely,
SANDRO Customer Service
Genuinely disappointed about Delivery
I’m genuinely disappointed with the delivery experience. For a high-end brand like Sandro, I expected a much higher standard of care and presentation.
The clothing arrived heavily wrinkled in the box, which is simply unacceptable at this level. I now have to pay to have two suits, as well as several shirts and trousers, professionally dry-cleaned before I can even wear them.
This is not the premium experience I associate with Sandro, and it falls well below expectations.
March 25, 2026
Reply from SANDRO
Dear Prem,
Thank you for taking the time to share your experience with us.
We are sincerely sorry for the inconvenience you experienced and fully understand your disappointment. We want to assure you that this is a very rare occurrence and falls far short of the quality and service we strive to provide to our customers.
To show our appreciation for your loyalty, we have prepared a special gift to thank you and make your next experience with us more enjoyable.
We apologize once again and remain at your disposal for any further information.
Sincerely,
Sandro Customer Service
Products are great
Products are great, but please don’t use DPD for delivery. They are very unreliable and leave it in random pick up places far away from delivery address.
March 25, 2026
Reply from SANDRO
Hello Sarita,
Thank you for taking the time to share your feedback. We’re delighted that you like our products and have taken note of your comments regarding delivery.
We hope to have the pleasure of welcoming you back to SANDRO.
Sincerely,
SANDRO Customer Service
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Reply from SANDRO
Hello Klant,
We sincerely thank you for your feedback regarding your experience at SANDRO. We look forward to seeing you again very soon.
Sincerely,
SANDRO Customer Service
I am writing again to formally complain…
I am writing again to formally complain about an incomplete order from your online store.
Order number: 860378957
The parcel was delivered sealed and intact, however it contained only one item, while several items from my order were missing (the trousers and the wool and cashmere turtleneck jumper). This clearly indicates a packing error on your side.
Under EU consumer law, the seller is responsible for delivering the full order. As such, this situation constitutes non-delivery of part of the goods, and I am entitled to a remedy.
I request an immediate full refund for the missing items which amounts.
I have already attempted to resolve this through your customer service without success, which is why I am escalating this as a formal complaint.
If this issue is not resolved promptly, I will proceed with a formal complaint through the European Consumer Centre and a legal law suit.
I expect your prompt response and resolution
March 17, 2026
Reply from SANDRO
Dear Alexei,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the inconvenience caused by the incomplete delivery of your order and fully understand your frustration regarding the missing items.
We confirm that a refund has been issued for the items you did not receive. Please be assured that your case has been handled in accordance with our internal procedures to ensure a fair and appropriate resolution.
At Sandro, customer satisfaction is our top priority. Your feedback has been forwarded to our logistics teams to help us improve our order fulfillment processes and prevent this type of incident from happening again.
Thank you for your patience and understanding.
Best regards,
Sandro Customer Service
great product prompt delivery
Easy to purchase online and delivery was very prompt. Great product, I love it.
March 24, 2026
Reply from SANDRO
Hello Janelle,
We sincerely thank you for your feedback regarding your experience at SANDRO. We look forward to seeing you again very soon.
Sincerely,
SANDRO Customer Service
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