Sanibel Boutique Reviews 

“Sanibel Boutique “- worst customer service, poor quality clothing, inferior fabrics, a deceptive storefront with no real boutique in Sanibel FL, and false advertising practices but they have a really good AI chatbot that will offer promises of assistance when you’re dissatisfied, none of which will resolve your problem and will send you love with each denial letter.  So infuriated and disappointed in what has happened to commerce in this greedy world we live in.
DO NOT FALL FOR THEIR SLICK STORY AND BEAUTIFUL PHOTOGRAPHS…. ITS ALL A SCAM!!!!!!

3 primary issues: 1. The blouse looks like it mimicked a cutout paper doll shirt; it had no form other than box. It just looks ugly. 2. The fact that returns of unsatisfactory sale items weren't part of “free shipping” doesn’t appear except in small print and you have to look for it. 3. The type of material and washing instructions are not on boutique site. I feel scammed.

This is a sham company. They are NOT based in the US. Their website says they ship across the United States using USPS. This is a lie. Your package will arrive via an international courier and if you need to return anything, you will have to contact that courier to determine transport and customs fees. They will offer you 10% cash back as a "more convenient" option. Shop elsewhere!

They advertise on their website and Facebook as if they are a 22 year old business on Sanibel Island in Florida. They are a fraudulent Chinese company. They advertise a 30 money back return policy. The two articles of clothing came. One was very small (I'm small) and the "linen" fabric did not feel like linen. The other was a very misshapen top in polyester. Online it said it was made of a "breathable fabric." Polyester is not breathable. I noted on the website that some items are listed as cotton or linen and others "breathable fabric," so no fabric content. They told me I would have to return the items to China because they have "no US address." They have a warehouse in China. I was quoted the following return fees: $25-55 in transport charges and $28 to 72 customs clearance fees. I had spent $106 for the 2 items. Instead, I took a 100% store credit (my only reasonable choice) and bought what I thought might be ok. They use clever advertising suggesting that they are an American company, going as far as offering employment opportunities! They are a fraudulent company offering poor quality clothing and no ability to return it. They need to be stopped.

Love the pieces that I purchased. Will definitely keep this business in mind when shopping.

I’d really like to give them zero stars! I ordered 6 ladies tops from this company. My order was shipped in two different packages that took a very long time to arrive. Although I used their listed size chart when ordering, all the tops are at least two to three sizes too small (seriously!) and do not meet US standard sizing. The company lists a 30 day return policy but the reality is quite disappointing and frustrating. When I emailed them and indicated that I was not satisfied with their product and wanted to avail myself of their return policy, they first send an email and offered to replace the items at no cost, even different items than the originally ordered ones and specified that the original items need not be returned. When I declined, they then offered a 30% discount if I would only decide to keep the items (which I can’t use, or I wouldn’t try to return them in the first place, right?). If you still don’t bite and insist on a return and refund, they then try to frighten you by listing astronomical postage fees ($50- to $110) and “customs fees” ($58-$144) you would have to pay if you insist on returning the items. This is where you find out that they are not located in the US, although their return address on the packages they mailed lists a Hialeah, FL address. For good measure, this latest communication contains a “10% cash back offer for their way to say thank you for giving them a try” if you keep their (useless) stuff. Oh, I almost forgot — their emails are signed “Much love…...”! I would suggest — strongly — you stay away from giving them a try, they are unreliable, their product is not worth the money, and they will hassle you endlessly if you try to initiate a return and refund. I figure, if they really don’t need those items returned (per their initial email) they can just refund me my purchase price and be done with. Meanwhile, I am initiating a dispute with Paypal and hope I can get their assistance.

PS, I have reached an agreement with them where they refunded me 60% of the purchase price. I agreed to this bc I found a family member who could use the tops that I could not. The refund went thru smoothly (Tanks for small blessings) but i would still never order from them again.

The blouse was not as pictured and did not fit. When I finally got in touch I was offered 10% refund. They said it would cost too much to ship it back so it obviously came from China. When I wrote back furious they made another unacceptable offer. Customers cannot expect a return. I see some of the same pictures in other ads. It is a sham company.

The top came soon after I ordered it
Very nice condition and the material is very comfortable ,it does seem to run a little bit on the small side

your response - was it by a human or AI was pretty easy.

I liked that Susan got back to me as we are working toward a resolution. The Zamma shirts are nice shirts but too thin and tight for my taste. Susan offered different options but none that fit my choice as a customer for a refund

I have never been scammed by a company so badly. Everything in their ads is a complete lie. They are not closing the store down. There is no store. Everything comes from China and is very poor quality. It is not linen as advertised. The sizing is not correct. They advertise easy returns but then tell you that you have to pay for shipping back to China or keep the item and they’ll send you 10% of your cost. I’m going to try disputing with my credit card for false advertising.

I wish I had checked this site before ordering a dress that cost $69.95. The website with nice photos of models in the dresses makes it look like you're ordering from a US company when in fact of course the clothing is shipped from China. The 30-day money back guarantee sounds like I'll have to pay for shipping. I am very disappointed in the quality of the fabric.

As for their return policy, I received this email:

“We're truly sorry to hear that you’re not satisfied with the clothing, we always aim to delight our customers, and it’s disappointing to hear this wasn’t your experience.

Before you go ahead with a return, we want to make sure you're aware of the significant costs and logistics involved. Since our items are made and shipped from our manufacturing partners overseas, returning them means international shipping and customs processing, and unfortunately, those fees add up quickly.

Estimated Return costs based on past experiences. Please contact your courier for the exact costs
$25 to $55 USD in transport charges
$28 to $72 USD in customs clearance fees
These can vary depending on the weight of your parcel, but in many cases, they end up being more than the refund itself.

We’d love to offer you a simpler and more cost-effective option:
✅ Keep your item and get 10 percent cashback, our way of saying thank you for giving us a try
✅ If there’s a problem, we’ll send you a free replacement, no need to return anything, just send us a clear photo or video so we can help

Many of our customers choose this hassle-free solution and find it to be the most convenient path forward. Please let us know how you’d like to proceed, we’re here to make this right for you.”

This is absolutely unacceptable. How was I supposed to know that I’d have to send a return to CHINA? It’s like they KNOW their quality is SO bad and costs to return products are so high they by refunding only 10% they make a profit. They will be hearing from me. I will also file a claim with PayPal. And never again will I order anything based on an ad I see on Instagram. Biggest scam ever.

Fair price, quick delivery, great product.

Don’t fall for the beautiful pictures and cute story of cool cotton island wear. One or two things may be cotton, but what I received in a month! was polyester & spandex and not correct sizing. AND although they say they accept returns, you have to pay shipping and customs to CHINA ( of course! $50 or more. Or they say keep it and they’ll send you $10. Riiiight…..

I think dealing with this company has cured me from buying from anyone other than Amazon!

I ordered a linen blouse and a dress. The top felt less I,e cotton not linen, and the dress was a horrible 100% polyester. The top did not fit and I disliked the polyester dress so much, I didn’t even try it on. I couldn’t return them since I put them thru the refresh cycle in my dryer. So disappointed and even tho I buy all my clothes on line, I will never buy from them again.

Product and your inexcusable return policy. Shameful.

Terrible return policy!! This is what is the email I received when I inquired about returning the three $50 shirts I ordered that are poor very poor quality, and not linen as advertised.

**Before you go ahead with a return, we want to make sure you're aware of the significant costs and logistics involved. Since our items are made and shipped from our manufacturing partners overseas, returning them means international shipping and customs processing, and unfortunately, those fees add up quickly.

Estimated Return costs based on past experiences. Please contact your courier for the exact costs
$25 to $55 USD in transport charges
$28 to $72 USD in customs clearance fees
These can vary depending on the weight of your parcel, but in many cases, they end up being more than the refund itself.**

So they offered me 10% cash back as a "hassle-free solution as the most convenient path forward."

They will NEVER get any business from me again and BUYER BEWARE!

Hadn’t ordered from Sanibel Boutique before. Shipping was fast and the two blouses I ordered are very nice. Will order again.

Ordered a top, size XL, which is what I always order from online sellers. It turned out that the top was made of very cheap fabric, was tight at the bust and much too large below, clearly poor workmanship and sizing. When I tried to return it and obtain a refund, customer service told me it wouldn’t be worth my while because it would cost more than the top to ship it to China and pay duty and tariffs and taxes. I don’t think Sanibel Boutique will benefit from my review because frankly I don’t think they care. They got my money, and I got a lousy shirt, which I’ll be throwing out.

The return policy on the website and the actual return policy are very different. I wanted to return my items and was told that "significant costs and logistics" when returning items.