Sanitino Reviews 

I'm very disappointed with the refusal of this company to accept the return of an article that has not been used and is still in its original packing even though the delay is caused by them. This is because they do not purchase from the manufacturer but from other distributors.
I ordered a Kaldwei bath tub and an expensive drain for the overflow called "Comfort level". The drain was sent in a few days but the bath tub that was to be delivered in 10 days, came only three and a half weeks, after artisans were on holiday. When the plumber was back and could install the bath tub he said the "Comfort level" was incompatible with the pipe set up. I tried to return it immediately but was refused because the 14 day return period had passed. I objected saying they had not kept to the expected delivery date. They still refused. I then contacted Kaldewei France who was willing to take the article back if Sanitino sent them what they had been billed for it. I asked Sanitino for this but was told they had purchased from another distributor and not from Kaldewei directly. I find it unfair that their return period is inflexible but their delivery dates are not. Extremely bad after sales service. It is really not worth dealing with them.

Over 2 weeks after purchase item still not shipped, and shop doesn't reply to emails. Fortunately just under 100e... perhaps lost.

Order delivered on 29 August with the ceramic washbasin completely shattered due to inadequate packaging. The broken ceramic also damaged the packaging of the faucet packed in the same box. I reported the damage immediately, provided all requested photos and requested a refund. SANITINO confirmed that my complaint covers both items. Despite several follow-ups, more than two weeks later I still have no return instructions, no courier collection and no refund information. My bathroom renovation has been delayed as a result.

First of all, they do not have any working phone number. The only number that was available has been disconnected, making it impossible to contact them directly.

We placed an order for a faucet and a sink worth approximately €400. The faucet was delivered after one week, while the sink was lost during transportation.

Nobody replies to emails and they offer no solution to the problem. Almost three weeks have now passed, and the only information I have received is that they have forwarded the case to their claims department, despite the fact that it was their own transport company that lost the package. This is not a claim issue; it is a logistics problem that they should resolve immediately.

We have furnished and equipped an entire 100 m² apartment, coordinating deliveries from more than ten different suppliers, and honestly, this has been by far the worst experience we have had.

I have never seen such poor management or such non-existent customer service.

I absolutely do not recommend this company. The experience has been terrible.

The worst customer experience ever. No hotline, only email. Customer service ZERO HELP! It took me 2 weeks to beg them to accept my return of broken Geberit! At the end the sent me 1 DHL return letter but there was 2 separate boxes. I had to pay my self for return of their broken device. Do not buy from there!