Santasocks Reviews 548

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Incredible products. The third Christmas I have utilized Santa socks. Their gifts are unique and everybody looks forward to getting them at Christmas. Thank you so much. Your service is incredible and... See more

Rated 3 out of 5 stars

Solicited Reviews, instead of authentic.. Hence less experience. Product was alright.. Ordered lego brick photo, but no instructions, so once broken apart, no way to put back together for those momen... See more

Company replied

Rated 5 out of 5 stars

This was my first purchase with Santasocks and I had a question concerning the order that I had just placed. I was blown out of the water by their quick and thorough response to my question. I will de... See more

Rated 5 out of 5 stars

Incredible service & incredible quality. Wouldn't hesitate to order from Santasocks again. Needed 20 shirts for a golf trip & 1 shirt was missing. They were able to send a replacement one no... See more

Company details

  1. Clothing Store

Written by the company

Santasocks's aim is to be the best custom photo socks and gifts online store and deliver happiness in daily life to every customer. Trying to give our customers the best service and products we design and produce every item from our own factory in China. We believe that a personalized item can be the best gift for your loved one and yourself. With our professional designer and manufacturer all the items are unique design and in good quality.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

548 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy contact

They are very easy to contact. The staff are friendly and reply immediately. Jason was the person handling my order.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

This was a great experience

This was a great experience! Excellent communication throughout the process and the shirt is great quality and looks AMAZING!! I can't wait to surprise my friends with this hilarious likeness of them. Thanks again!

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great team, great products

I did an order of 17 shirts and they came so quick and i was over the moon with the outcome. I needed to request one more From Jason and the team and they were so amazing with my specific requirements. They kept me up to date every step of the way with emails and previews and i really couldn’t have asked for more. I will definitely use again and i would recommend them to anyone.
Thank you so much for all your help.

July 27, 2023
Unprompted review
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Rated 5 out of 5 stars

Customer service was awesome

Customer service was awesome. Answered all my questions and In a timely manner. Was also very quick to show me a preview of my order to make sure it was accurate. Would definitely buy from here again.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Product is great and customer service…

Product is great and customer service even more!

Had a problem with my order that came missing a single piece. Jason and the team promptly tried to resolve the issue and the missing piece is on its way.

Customer service was really fast!

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Charge crazy shipping fees, and then take extended processing time, so your order is weeks out after you order, which isn’t clear on the website, and they don’t care to help. Wouldn’t let me talk to a supervisor, no number to call, and didn’t even attempt to help me resolve. Absolute trash customer service.

June 29, 2023
Unprompted review
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Reply from Santasocks

Hi Sal, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that were needed. Please kindly check the email we sent with the solution and let us know your answer. Thank you so much!

Rated 5 out of 5 stars

Amazing Customer Support - Above and Beyond

Ordered a custom bobble head as a gift. Not only did they do an amazing job making it, when the recipient accidentally rejected the shipment, customer support went above and beyond to track down the shipment and send back for no additional cost. Genuinely the most responsive and helpful customer support I've experienced at ANY company. Will gladly do business with them again.

June 26, 2023
Unprompted review
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Rated 1 out of 5 stars

Takes too long

Takes so long. I have been waiting a month and still have 10 days to wait. Website does not explain how long it will take. Do not bother and just buy the same products from another company

June 7, 2023
Unprompted review
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Reply from Santasocks

Dear customer, we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. We will make some improvements ASAP. Would you please kindly send us an email to santasocksservice@gmail.com and we will check and proceed with a satisfied solution? Thank you!

Rated 1 out of 5 stars

ABSOLUTELY AVOID THIS PLACE

I don’t even know where these good reviews come from.. my first and last time ordering from this website…

I never received my packaged that I ordered almost a month prior to Father’s Day. Went back and forth (14 emails to be exact) with customer service that literally did not help OR ANSWER a single question I had all I kept being told was that my package is arriving… mind you they couldn’t even provide me with an updated tracking number.. Father’s Day passed and still nothing…. The fact that I asked 3 times for my money back and nothing is absurd… what a horrendous business.. literally go anywhere else to purchase t-shirts and knickknacks… all this trouble for a whopping $22.

June 5, 2023
Unprompted review
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Reply from Santasocks

Hi Maggie, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that were needed. Please kindly check the email we sent and reply. Thank you so much!

Rated 5 out of 5 stars

Lost and found

I thought my package had not been delivered or stolen. It turns out my neighbor was holding for me all along. The company was supportive and helpful throughout the whole process. Great customer service and response time! The shirt I order turned out fabulous.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered 2 custom shirts from this…

I ordered 2 custom shirts from this company! I received them in a very timely manner. The product is fantastic and the customer service really is stellar! I definitely recommend this company to others, and I will be ordering from them again!

June 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Must have for a good laugh

I printed a bathing suit for my friends bachelorette weekend and it’s absolutely perfect! It’s more like for a joke but the quality and the look is very good! Custom service is super friendly and helpful and always quick to respond.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

So helpful

So helpful! I was able to order and review a product before it shipped, this left me feeling confident in ordering a custom item!

June 11, 2023
Unprompted review
Rated 3 out of 5 stars

- Two weeks delivery time

- Two weeks delivery time
- Decent quailty fabric
- Sizes does not match at all. Small should be XXS, large should be S and XXXL should be XL.

Now stuck with 3 shirts I can use unless I send them to a seamstress. Too bad as the picture looks cute!

June 8, 2023
Unprompted review
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Rated 1 out of 5 stars

I finally got my moms shirt in the mail…

I finally got my moms shirt in the mail for a late Mother’s Day gift and was not happy with how it turned out at all:( the material of the shirt felt really uncomfortable and the picture you could not see it:( I am never ordering from here again:/

May 19, 2023
Unprompted review
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Reply from Santasocks

Hi Kaitlynn, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. We will make some improvements ASAP. Please kindly check and reply to the email we sent to you with a solution. Looking forward to you reply. Thank you!

Rated 4 out of 5 stars

Whew! It was NOT a scam!

After I placed my order, I noticed the charge went to someone over in China, which had me concerned it was part of a scam. I checked a few sites and it looked like it was hit or miss. Either people got the order and it was great, or it never arrived.

Luckily the socks arrived today and it was not a scam!

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Gift

I purchased the Valentines Day Building Block puzzle for my boyfriend and he LOVED IT! The quality was perfect and the pictures came out great. I would definitely make another purchase.

January 29, 2023
Unprompted review

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