Santa Sorted Reviews 

239
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company, often praising the amazing service and the excitement of not knowing what gifts their loved ones would receive. Customers consistently found the gifts to be incredibly well thought out, of great quality, and genuinely exciting to open, feeling carefully curated rather than randomly assembled. Many highlighted the excellent selection of age and gender-appropriate presents, with notes and preferences being read and acted upon, making the experience feel personalized and magical. The products were often described as good value for money, with many people expressing their intention to order again next year due to the efficiency and ease of the service. However, some people were dissatisfied with the contents of their stockings, mentioning a lack of variety or receiving items that did not align with their specified preferences, such as too many similar games or items they would not use. A few others also felt that some gifts were cheap or not what they would have chosen, and there were occasional reports of damaged packaging or broken items upon arrival.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the gifts... See more

Quality

Users describe positive interactions with quality, with many reviewers pleasantly surprised by the caliber... See more

Value for money

Customers consistently note positive experiences with value for money, with many reviewers stating that the... See more

Order

Clients share positive opinions on order, with many expressing their intention to order again next year due... See more

Service

Customers had positive experiences with the service, with many expressing high satisfaction and a strong... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Santa sorted for the first time this Christmas ordering 4 luxury family stockings and 2 medium range stockings. Paid extra to have the gifts wrapped (worth it given how many gifts there were). Ab... See more

Rated 5 out of 5 stars

For Christmas, my spouse and I decided to surprise each other with this gift, as we always struggle to find the right present for one another. It brought a fresh thrill to our holiday, since neither o... See more

Rated 5 out of 5 stars

Great selection of age and gender appropriate presents. Carefully wrapped. Some things that I would never have thought of! Children very happy and great surprises for us too watching them open their g... See more

Rated 5 out of 5 stars

I ordered four stockings from SantaSorted—one for an 8-year-old and three for adults—and every single one was a hit. The gifts were incredibly well thought out, great quality, and genuinely exciting t... See more


Company details

  1. Christmas Store
  2. Children's Toys Store
  3. Gift Shop

Written by the company

A MAGICAL CHRISTMAS STOCKING DELIVERED TO YOU FROM A MAGICAL WORLD, FAR AWAY Pre-order your filled Christmas stocking with Santa's elves today and feel the magic


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(239)

133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend Santa Sorted

I highly recommend Santa Sorted, if I could I would buy now for next Christmas, I got four sacks two adults one teen boy and one tween girl, everyone was delighted with the selection of gifts in the sacks, good quality and some lovey touch’s such as a letter from Santa and lovely soft blankets and teddy’s. Definitely good value for money and excellent communication and delivery times

December 28, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

For Christmas

For Christmas, my spouse and I decided to surprise each other with this gift, as we always struggle to find the right present for one another. It brought a fresh thrill to our holiday, since neither of us knew what the other had picked. We thoroughly enjoyed it, and we've now decided this will be our Christmas custom for as long as these gift bags are available!

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

The Stocking/sacks were brilliant

The Stocking/sacks were brilliant, wrapped beautifully and for a busy working Dad who with a disabled wife and 2 disabled children it was a game changer. Thank you, you saved me hours of work

December 25, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I ordered two of the premium stockings…

I ordered two of the premium stockings wrapped and was really impressed with thought put in to the quality and range of the gifts. Granted it’s not as personalised as one you have done for someone yourself but it’s pretty close and I will definitely use them again.

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

Never again!!

I selected 3 sections from the list and got next to nothing I ordered in a £70 stocking. Most of what I received was cheap rubbish. After my wife opened the stocking on Christmas Day I contacted the company to complain. They offered to resend the complete stocking with what I requested and paid for, the second delivery was equally as bad so I complained again. They offered to refund me if I returned all the items. To be honest I didn’t think that was good enough, to charge what they did and twice send what they did is very poor. They also tried to explain it with a list of RRP’s which was laughable, I looked online and could have bought EVERYTHING they sent for less than I paid!!
I have just put this down as a bad experience and have given the items to a charity.

December 26, 2025
Unprompted review
Santa Sorted logo

Reply from Santa Sorted

Hi John,
As you've noted in your review we have done everything we possibly can to help you, including sending you a secondary order free of charge and subsequently offering you a full refund, which has been refused. Your order was £70, we spent a total of £69.80 trying to give you the best experience and you received goods with a total RRP of over £120. We even sent you an image of the secondary delivery before sending. I'm sorry you were not happy with the service, and wish you all the best. Warm wishes, Jordan

Rated 5 out of 5 stars

Great selection of age and gender…

Great selection of age and gender appropriate presents. Carefully wrapped. Some things that I would never have thought of! Children very happy and great surprises for us too watching them open their gifts. Will definitely be recommending to friends and using again. Thank you

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Secret Santa Fun

Order a sack to share with a group of adults. Paid to have wrapped as it was a secret santa game, that way I could join in. Wasn't sure what to expect, but we all loved it. Great gifts, well wrapped. Everyone was so happy with what they got. Will definitely be doing it again next year.

December 25, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Pleasantly surprised

When I ordered I was a little anxious at first, but when they arrived ai was definitely pleasantly surprised. The gifts were all good quality gifts. Some were not what we would choose for ourselves. This christmas we will add a little note with what we are into to see if the presents a better matched. We will definitely be doing it again.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely worth a go!

We ordered 3 premium stockings - my mum passed a few years ago and since then we haven't really had any mystery presents as we all know what we're getting each other. The idea was to bring a bit of the 'magic' of Christmas back as my mum used to always go against the grain and buy us presents we hadn't asked for. The experience of ordering was quick and simple and I had a quick response when I asked for an update on how my order was progressing. The items in all the stockings were good value and worth the money. My stocking was amazing and I loved every item. My partner enjoyed his stocking and my 18yr old was bemused - however I genuinely appreciate how difficult it is to get gifts for an 18yr old with his interests. We will definitely be ordering again next year although I possibly will adapt my son's interests to see if I can get a better fit. All in all I would highly recommend and have already told several of my friends about the stockings.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent value for money

Excellent value for money, with wide variety of quality presents. Paid the extra for the premium package and wrapping... well worth it!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic - highly recommend

I ordered four stockings from SantaSorted—one for an 8-year-old and three for adults—and every single one was a hit. The gifts were incredibly well thought out, great quality, and genuinely exciting to open. You get so much for the price; the value for money is outstanding. It honestly felt like each stocking was carefully curated rather than thrown together. Highly recommend SantaSorted and will definitely be ordering again!

December 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

So good, it's our new Xmas tradition!

My wife and I bought each other one of these, as we could never work out what to give each other for Christmas. It added a new level of excitement to our Christmas as neither of us knew what we had got. Was really great and will now be our Christmas tradition for as long as we can keep getting these gift sacks!

December 25, 2025
Unprompted review
Rated 4 out of 5 stars

Honest review.. adult and child stocking

I saw this on IG and after reading the reviews I thought why not! It’s been a hard year and we deserve a bit of spoiling.
Ordered 2 premium and paid extra for wrapping. My adult stocking was definitely not worth £70! Maybe £50 at a push. I only get 2 gifts at Christmas due to minimal family and not being near friends so receiving surprises was the main reason I wanted to try this. BUT I got a blanket and I love blankets so what can you do.. also got a cute hot cup. Anyway, my son’s was aged 15 and his was definitely worth the £70, though he got 1kg of shortbread!! Not what I would have put in there for a kid but hey Ho. I do wonder if I left it too late ordering mid December and all the decent stuff had gone.
One of my son’s gifts was broken upon on arrival, I heard it rattling and knew it was pottery. Got on to the chat and the amazing Jordan ‘The Fixer’ Elf got it sorted, and a replacement arrived the following business day, cannot knock anyone for that amazing customer service.
Would I order again? Yes!
Will I order much earlier? Yes!
Would I recommend it? For kids yes.. adults not too sure tbh

December 25, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wonderful gifts for little one

I bought a Santasorted for my one year old grandson, it was absolutely fantastic. He loved all of the specially chosen gifts, which were all perfect for his age. I would definitely use them again.
Great job!!!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Christmas success

Easy to use website, lots of choices for all ages from babies to adults.

Fantastic customer support making payment easy and stress free. I would definitely recommend and will use again next Christmas.

Thank you Santa and all your elves

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Want an easy life... Let Santa sort it!

This is a fabulous service. It made my life so much easier. All my children are adults now, but when I said I wasn't doing stockings this year apart from one for my granddaughter they all complained 🙄. I found santa sorted while searching for stocking fillers and thought I would give it a try. It's the best decision I ever made. Everyone really enjoyed opening their sacks on Christmas morning and it was as much of a surprise for me to see what they'd got as it was for them. There was even a letter from santa included with my granddaughters. There was a great selection of gifts, small and large, games to play together and things for them to do on their own. I will definitely be using santa sorted again next year.

December 25, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look