The respit shelters distribute these rain ponchos to the hungry and/or unhoused. They are among the most appreciated supplies we provide. Your shipping time is extraordinarily fast!
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... See more
Company replied
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... See more
Company replied
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... See more
Company replied
Company details
- #17 of 29 best companies in Outdoor Clothing and Equipment Shop
Written by the company
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Contact info
14726 RAMONA AVE NUM E9, 91710, CHINO, United States
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4.3
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to deal with
There was no problem changing the size after I placed the order. Nice!
November 14, 2023
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Chic rain jacket
After the zipper fell off of my first rain jacket, I emailed SapphiRose with photos and they gave me a significant discount on another rain jacket. I ordered the same one because I like the style so much. Very chic. Hopefully the zipper on this one holds up!
November 9, 2023
I had a problem about a return and…
I had a problem about a return and Maria helped me with no problems.
November 11, 2023
Looks good. Since unused cannot give over 4
Good value
Good packaging
Attractive
Seems well made
November 1, 2023
Reply from SaphiRose
Dear Tacoma Shopper,
Thank you for your positive feedback! We're glad you appreciate the quality of our product. If you have any suggestions on how we can improve further, feel free to let us know. We appreciate your support!
Prompt delivery
November 7, 2023
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Shipping time was great.
October 28, 2023
Utilitarian men's rain suit
The rain suit was well photographed with plenty of detailed description. It arrived before expected.
October 2, 2023
The rain poncho is just as described
The rain poncho is just as described, well built and shipped quickly.
October 5, 2023
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You shipped wrong items four different…
You shipped wrong items four different times…ordered yellow/red ponchos…received blue/green/yellow, C oneill
July 17, 2023
Reply from SaphiRose
Dear Clayt,
We deeply regret the repeated errors in your recent orders, and we sincerely apologize for the inconvenience you've experienced.
Rest assured, we take this matter seriously. We conducted an immediate investigation to identify the root cause of these mistakes and have already made the necessary corrections to prevent such issues in the future.
We have also reached out to you via email to provide a solution to the problem. Kindly check your email, including your spam folder, to review our proposed resolution. Your satisfaction is our top priority, and we are committed to making this right for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.
Accurate description of item
Accurate description of item, prompt secure delivery to my address.
September 29, 2023
Great experience
Item came faster than expected. Prices much less than elsewhere for same product. Love it. Got some great teacher gifts
September 27, 2023
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Ease of ordering
The ease of ordering made my experience great. I knew what product I wanted and there was no issues or hardshell to upgrade or other such marketing ploys. A topnotch product at a good price.
September 25, 2023
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I needed to replace an inexpensive rain…
I needed to replace an inexpensive rain poncho. The one I received from SaphiRose far exceeded expectations. The material is wonderful. Love the pockets and zipper. It is made like an expensive rain jacket folds down easily into the accompanying pouch. Ordering was easy. Shipping was quick.
August 30, 2023
Perfect fit for child in cargo bike
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protecting his entire body from rain, including his lower leg/shoes remain dry. If you have a cargo bike with a child passenger who needs rain protection, look no further…amazing find!!!
September 3, 2023
Timely delivery and appears to be a…
Timely delivery and appears to be a quality product
September 11, 2023
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