The respit shelters distribute these rain ponchos to the hungry and/or unhoused. They are among the most appreciated supplies we provide. Your shipping time is extraordinarily fast!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... See more
Company replied
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... See more
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I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... See more
Company replied
Company details
- #17 of 29 best companies in Outdoor Clothing and Equipment Shop
Written by the company
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Contact info
14726 RAMONA AVE NUM E9, 91710, CHINO, United States
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4.3
Excellent
182 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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True to the size and the color works
September 5, 2023
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Coat was the right size and just what I…
Coat was the right size and just what I wanted and it came in timely fashion.
September 5, 2023
I received my order as described.
I received my order as described.
However, I paid extra $20 for express 2-3 day shipping.
The order arrived in that much time.
HOWEVER, the order did not ship for 3 days once I ordered and paid.
I was trying to get it to arrive prior to a tropical storm that was coming through and the order arrived the day after the storm went through due to taking 3 days to initially ship.
August 29, 2023
Reply from SaphiRose
Dear Christine,
Thank you for bringing this to our attention. We have thoroughly investigated your order and confirmed that it was shipped and delivered within the specified timeframe.
However, we apologize for the issue you raised regarding the processing time of your order. We take this matter seriously and will conduct further investigations to improve our order processing speed and efficiency.
As a token of our appreciation for your understanding, we would like to offer you a discount on your next purchase. Our customer service experts have already contacted you to make the necessary arrangements.
We value your feedback and strive to enhance your experience with us.
Love it!!!
Absolutely love my new rain poncho from SaphiRose! I tried it on and love the strings for your fingers so it stays on. Can’t wait to ride my horse in this! Perfect because it folds down and I can store in my saddle bag for those last minute monsoon storms. I think the hood is big enough my helmet will fit under it too!
August 31, 2023
I haven't worn it yet.
I haven't worn it yet.
Going on a trip in October and I ordered it for that. It's beautiful!
August 26, 2023
Reply from SaphiRose
Dear Karen,
Thank you for taking the time to share your feedback! We hope it meets your expectations when you wear it on your journey! If you have any further questions or need assistance, please feel free to reach out to us. We're here to ensure your satisfaction.
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Love the rain poncho it is very well…
Love the rain poncho it is very well made. I appreciate that delivery was swift.
August 25, 2023
Really nice rain coats
August 21, 2023
For being a company I’ve never heard…An amazing job !!!
For being a company I’ve never heard of. I was very impressed with the quickness of the item shipped to speediness of the shipping itself and the product you carry is less expensive than others that are well known sites. Thank you I may I wish you the best and I hope to order from you again amazing job.
August 20, 2023
Color is perfect
Color is perfect. Size is great meaning it will be great even with warmer clothes on, or bulkier than usual. It will be perfect for my trip to Ireland!
August 8, 2023
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Product better than expected
Product better than expected ,versatile . Fast shipping !!
August 10, 2023
The raincoat was too big and I emailed…
The raincoat was too big and I emailed them but have not received a reply
August 5, 2023
Reply from SaphiRose
Dear Linda,
We apologize for the inconvenience you've experienced with the oversized raincoat.
We want to assure you that we did respond to your email on the very same day you contacted us, which was August 9th. We kindly suggest checking your spam or junk folder as emails can occasionally get misclassified.
Additionally, we attempted to reach out to you via phone to address the matter more directly. Please keep an eye out for incoming calls, as we strive to address this matter promptly.
Once again, We apologize for any frustration this situation has caused and appreciate your patience as we work towards a resolution.
Superb product
July 28, 2023
Great jacket!
The website was very user friendly, and the deal I got on the jacket was great. Shipping was quick. When I tried it on I absolutely loved it. It fit perfectly and I am really thinking of buying another color.
June 30, 2023
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Reply from SaphiRose
Dear Customer
We appreciate your feedback regarding the fit of the item you purchased. We apologize for any disappointment this may have caused.
We strive to ensure customer satisfaction, and we are committed to resolving any issues you may encounter with your purchase. In this regard, we would like to inform you that we offer a free exchange service. If the item does not fit as expected, we would be more than happy to assist you with exchanging it for a different size or style that better suits your preferences.
Please reach out to our customer support team, and they will guide you through the process of exchanging the item. We want to ensure that you have a positive experience with our products, and we are here to assist you every step of the way.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us.
Material is good quality look forward…
Material is good quality look forward to using the suit on a September Canadian fishing trip
June 12, 2023
I have no way to contact you
I have no way to contact you. I need to return this item. Please reach out to me.
June 5, 2023
Reply from SaphiRose
Dear customer,
Thank you for reaching out to us regarding your return request. We apologize for any inconvenience you may have experienced in contacting us. Our customer service team has been notified of your concern and has reached out to you via email. Kindly check your email inbox, including the spam or junk folder, for any messages from norafe@summermae.com.
We sincerely apologize for any delay in addressing your issue and assure you that we are committed to resolving it promptly. If you have any further questions or require immediate assistance, please feel free to reply to the email from our customer service team.
Thank you for your understanding, and we appreciate your patience.
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It was exactly what I wanted
It was exactly what I wanted. The rain jacket is easy to put back in the pouch. I got it for an Alasken land and cruise 🛳 trip.
June 5, 2023
Good experience
Item was as expected. I'm really small but the small was still a little too big. Received very quickly which was great. I rarely order clothing on line but was ratified with this purchase.
May 30, 2023
Very good rain suit I will buy again…
Very good rain suit I will buy again fast service !
May 25, 2023
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