Sarwa Reviews 

207
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the platform's simple, clean, and user-friendly design, which makes managing investments straightforward and accessible even for beginners. The customer service is frequently highlighted as exceptional, with advisors taking time to listen, provide insights, and build trust. People feel like part of a community, valuing the personalized approach and clear communication. The overall experience is described as efficient and transparent, fostering a sense of reliability and confidence in their financial journey.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the app easy to use, clean, and... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had a very positive experience with the Sarwa app. The design is simple, clean, and easy to use. The platform feels reliable, and I trust Sarwa to manage my investments securely.

Rated 5 out of 5 stars

Sarwa is great at keeping in touch with customers and takes the time to make you feel you made the right choice by investing with them. The Sarwa app is easy to use, it has a lot of useful information... See more

Rated 5 out of 5 stars

Session with Faisal went great & smooth. He is informative, gave me good insights on my portfolio & answered my questions.

Rated 5 out of 5 stars

A very pleasant and fun experience! It is actually such a good idea to give us, the customers, the opportunity to ask questions and connect with the team. Makes it feel more like a community and less... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Institution

Written by the company

Sarwa is a leading investing and money management platform on a mission to help everyone put their money to work. The one-stop app offers hands-off auto-investing with Sarwa Invest, a do-it-yourself trading of stocks, ETFs, and crypto with Sarwa Trade, as well as a high-yield cash account with Sarwa Save. Sarwa makes investing easy and affordable by using technology to drive down costs. The platform offers a simple user experience with no complicated financial jargon. The company is led by a team of financial and technology experts and is backed by top regional and international funds. Sarwa is regulated by the ADGM Financial Services Regulatory Authority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

207 reviews

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No recent history of asking for reviews

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4.7

All reviews

(207)

46 reviews in the last 12 months

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Rated 3 out of 5 stars

I like the platform

I like the platform, buying stocks is easy and efficient.

I do feel that the spread they charge on crypto, however, is exorbitant. I can see spot bitcoin ETFs filling that gap and expect to see them available on Sarwa soon.

It would also be nice to pay out quicker when you close a position.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great option for passive investors

I want to say investing is to be taken seriously and my thoughts and experiences are my own and you should think long and careful about what you want to do with your money.
With that said, I have been using Sarwa Invest and Sarwa Save from September 2023, and I am quite happy. It is an easy platform, very convenient and with a nice set of portfolios unavailable otherwise. Once you invest, they distribute your funds across stocks and bonds based on your preference for the risk level. It is true what someone else said that they keep the money for a few days after having received it before crediting it to your account, but aside from that I am happy for now. Their webinars are also super useful to partake in. It makes perfect sense for me with my UAE account and I will continue using it definitely.

January 10, 2024
Unprompted review
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Reply from Sarwa

Hello from the Sarwa team, we really appreciate your feedback, and stay tuned for more exciting webinars this year!

Rated 3 out of 5 stars

There has been recurring buying and…

There has been recurring buying and selling price errors.
The customer service on WhatsApp will not respond to your complaint and that costs me loss.
There should be no place for error in account.
This is a point of great concern. I would advice everyone to always check their average price of a stock against their purchase price, specially when a particular stock is being bought at few different times

December 19, 2023
Unprompted review
Sarwa logo

Reply from Sarwa

Hello Sheela, we'd like to better understand your experience and help address the concerns you have. Could you please reach out to social@sarwa.co or share your email on this review, and we will take it from there.

Rated 1 out of 5 stars

They holding customers money to trade……

They holding customers money to trade… 5 days to transfer funds from invest account to trade account

5 days minimum to transfer from aed to Sarwa account

Use cbd investr… immediate transfer

December 4, 2023
Unprompted review
Sarwa logo

Reply from Sarwa

Hello, we'd like to help address the concerns you have. Could you please reach out to hello@sarwa.co or share your email with us, and we can take it from there?

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Rated 1 out of 5 stars

High Fee (spread) and Unfair prices compared to other exchanges

Sarwa's trading fee of crypto (which they call 'spread') is Ridiculously High. Also, because of what they say to be liquidity issue, the price of currencies on Sarwa is usually much lower when you try to sell compared to that of other platforms. The last two trades that should have made me 2000+ dollars after deduction was only 1200. Very Disappointed.

November 8, 2023
Unprompted review
Sarwa logo

Reply from Sarwa

Hi Ali, we'd love to better understand your experience and help address the concerns you have. Could you please reach out to hello@sarwa.co or share your email with us, and we can take it from there?

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Rated 5 out of 5 stars

Valuable Insight

What an excellent opportunity to ask questions and receive valuable insight. Faisal was patient, friendly and knowledgeable. He took the time to listen to our specific situation and give us advice based on our needs. We truly appreciate Sarwa and Faisal for being there for us if we need them.

October 26, 2023
Unprompted review
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Rated 5 out of 5 stars

Amen exemplifies the qualities of a…

Amen exemplifies the qualities of a true professional. His friendly demeanor and expertise have been invaluable to us, especially when navigating the complexities of investments and savings. He provided us with insightful guidance, ensuring that our concerns were addressed thoroughly.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use app

Faisal was amazing and super helpful with the explanation of service and the app. It’s easy to use and very user friendly.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Akhshay is professional

Akhshay is professional, timely and answered all my queries and insight into Sarwa.
The conversation was helpful for me for my financial planning.

October 13, 2023
Unprompted review
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