Satisfyer Reviews 173

I ordered an advent calendar and it arrived not long after. I’m already very satisfied with my products.

I have been trying to obtain a new toy under their replacement policy, and the person I have been dealing with had strung me along, and refuses to send me one at the price range she stipulated. It is enfuriating dealing with their horrific customer service.

The customer service is just embarrassing.

They asked me to send them a video to show that the product becomes too hot to be operated. How stupid can this be?

After so many explanations and messages, they sent me the same email they sent me in the beginning with their stupid Reset, that if course doesn't work.

15-years guaranty? It's just a joke.

As many reviews have stated - don't expect anything from their customer support. I reached out 2 months ago about replacing my broken Satisfyer - they were quick to respond and so helpful at first, but when I got back to them after a month to check-in on delivery of the new product, I never got a response anymore. I had already communicated very early on that I was going to move houses in the first weekend of September, so that the product needed to be delivered before that ór they would have to send it to a different address. I'm moving now, and I am kind of giving up hope on ever receiving a replacement for my broken product.

Oh, and, I tried calling them and when I asked if English was okay, the response I got was a very big sigh followed by an 'I guess I'll try'. Really not helpful and supporting at all.

I ordered an order on 25.5. after three working days, when I did not receive a notification that the shipment had been sent, I was worried and went to read the reviews. I was in shock.
I wrote them an email regarding information about the order - they wrote back within an hour. Everything was OK. Today I received an email from the transport company that I will have the order at home tomorrow. For me, customer service is fine but they should send information to track and see the order automatically - not only when you send them an email.

The product itself is great. The company is terrible. I got my first satisfyer from a third party vendor and enjoyed it so much, I went ahead and ordered another for a friend, this time buying directly from Satisfyer's website. Big mistake. They boast 24-hour shipping but after a week I got no updates on the status of my order. Their customer service gives me a non-committal statement so I decide to cancel the order an just buy from the same vendor I used last time. They say they'll "check information internal" and that is the last I hear from them. Over the next few weeks, I send multiple follow up e-mails asking for confirmation of cancellation and refund, and they ignore every single one. This customer service is trash. They'll take your money and give you nothing in return.

TLDR; Do NOT buy from their website. You're so much better off ordering from Amazon or your fav adult toy shop.

The only good thing that is have this product is the marketing! Because the product itself is the worst thing I could have buy in my life! Doesn’t have power, don’t feel it at all! Don’t buy it! Otherwise you are gonna get disappointed like me!

I ordered several products because of the bargain price and paid immediately by card. I received an automatic confirmation of the order and then nothing. After two weeks an email came with the excuse "warehouse error" and the order was cancelled. They continue to offer the goods.
I have not encountered anything so unprofessional in the Czech Republic, so I am surprised that a German company has such a bad attitude to the customer.
I do not recommend!

Avoid! Fault was reported to them right away... they have dragged out the replacement process, asked for my address and proof of purchase many times, they now just don't reply to emails, nor to complaints submitted directly to their website. Will not buy from again

I got my order pretty quickly but the toy wasn't working. Started correspondance with customer service and was promised they will send a replacement. Everytime I wrote them I got a polite response telling they are checking internally, never with actual updates. After almost 2 months I am confident I will not get any replacement nor refund, was just a waste of money and time.

We have a Pro 3+ from 07/2021, and it just died. After graceful shutdown and recharging, it does not turn on any more. Even the charging indicator does not work when connecting the cable.
Out of curiosity, I disassembled the unit. There are no signs of any damage or water. I decided to restart the microcontroller by desolder- and resolder the accumulator. This did the trick: The Pro 3+ works as expected again.

The problem is probably caused by a firmware bug in the microcontroller. This is very sad, because the operating system is not very complex. I'm not aware of the prevalence of this error, but I bet that we're not the first ones affected by this problem.

I bought a product from my local sex shop. I was advised the product I bought had a 10 year warranty with the company, Satisfyer. When their product has issues and I asked for a replacement they advised me they would send me a new one, that it was on its way and they’d advise a tracking number. It has been two months, I contact them often and they make excuses… after over two months they have just said they didn’t send it off and they’d advise when they do so. No one answers any questions, no superior has contacted me to apologise for their unprofessional business conduct. It’s so disappointing, it’s a really simple situation to rectify. Will never ever buy a product from this company, would never recommend anyone else doing so either. They do not conduct their business with integrity and I truly don’t believe I’ll ever receive my replacement product. Will have to take this further :(

Ordered from the satisfyer website itself, the order arrived less than a week after ordering to a another EU country from germany. Everything works, the packaging was discreet, no sender name etc only as (Triple A Marketing).
The only downside i found that the tracking link didn't work, but i fixed it by just pasting it into dhl tracking. The battery life on the toy seems kinda odd (heat climax+), 4hr charge and 50min use but seems to work well otherwise

Never had such a poor interaction with customer service in my life. The company offers a guarantee, and the accepted my product was faulty and would replace it. That was on the 5th of May 22. In June they said my package was to be sent out. One month later I requested an update, the response was to reconfirm my details and that they will send it out asap. The next month the same thing. Months later no response, and now this week I get a response apologising for the inconvenience but not providing and updated. 7 months later and still absolutely nothing.

The Satisfyer Supernova is a well made toy with a nice soft silicone insertable part, the clitoral sucking part is rigid and for me a bit uncomfortable. The toy two motors that are controlled separately, enabling numerous combinations of vibrations, the buttons on the controls are not easy to find once the toy is inserted making it difficult to go through the modes and vibrations. The toy comes with a USB magnetic charging cable, there is no bag with it. It comes in a sealed box and a flimsy plastic insert for the price of the toy I would personally expect better packaging and a bag, to store the toy, it should also have a remote control for the price. I am not a fan of wifi controlled toys but a hand held remote control is nice, there is an option for a wifi controlled version, but the discomfort would be the same. The toy is adjustable there are two different settings, but for me both are uncomfortable, the way it arrives for me was too uncomfortable and changing the adjustment was not explained in the paperwork provided. The toy does bring me to orgasm but not my favourite toy and I would only resort to this if my other toys were not charged. For me this is not a toy I would recommend but we are all different and others might find it comfortable, I can only use it laying down, it is difficult to sit on as its too uncomfortable. I bought it from Amazon

This all starts long ago, when I bought a vibrating cock ring. It worked for a while, then I bought a second one for my friend, right around that time it turned to paperweight. With that red flag overlooked, I bought a vibrating butt plug, this time from their official website instead of sinful, it still works very good. Thinking that first one was a fluke, I bought a male wand, it was incredible for a while, then it basically stopped taking charge. I charged it for like 7 hours, and it gave me less than 5 minutes of fun before the signs of life faded. It still takes charge but I don't know how well. 2/4 (including my friends toy) failure rate, that's bad.

Edit: The customer service is very good. I contacted support about it and they sent me a new one, no questions asked. Still only rating 4 because of the failure rate, but overall I'm very satisfied with the support.

I am so happy with my Satisfyer. I enjoy it alone or in the company of my wife. I have found the difference between love and joy to be about 8 minutes. I can definitely recommend this toy for men.

It is amazing! I reach the climax very quickly. I highly recommend you treat yourself.

Amazing quality at a surprising price point! The packaging is innovative and fun which adds to the novelty. Then there's the inductive charging and the powerful motors. You guys rock!