Sawiday advertised on their website an incompatible shower enclosure and tray as being suitable for use together. We purchased and during fitting the mismatch was discovered. After long explanation, S... See more
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See what reviewers are saying
When I had a technical problem with an item I bought in SAWIDAY, the SAV (After sales department) was really reactif, ask how to help, take initiatives, stayed behind the client to follow the steps of... See more
We waited 3 months for a Villeroy & Bosch toilet seat. They sent us a low quality, wrong sized seat that was not Villeroy & Bosch. The packaging inside was open and there were no fixtures to fit the... See more
Company replied
The item ordered (a toilet seat) arrived broken. I was sent a new one immediatly after providing with photographic évidence. Very good after-sales service and customer care throughout.
Company details
Written by the company
Sawiday est la plus grande boutique en ligne pour salles de bains et plomberie au Benelux. Sawiday offre une gamme étendue de marques connues contre des prix concurrentiels.
Contact info
Bredabaan 1265, 2900, Schoten, Belgium
- +33 9 80 09 05 19
- info@sawiday.fr
- sawiday.fr
3.3
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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très bon service.
December 16, 2021
Excellent "Service Client" in particular Natalie!
Service Client, in particular Natalie with whom I interacted, has shown nothing else than professionalism (promptness and attention to details), and kindness. Even dealing with a complicated case like mine. All problems were due to transports and Sawiday has been really supportive and effective in dealing with them. Many thanks!
December 9, 2021
Unprompted review
impeccable !
December 3, 2021
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Very late delivery without any follow up
November 24, 2021
Reply from Sawiday.fr
Dear Martin,
thank you very much for your review.
You placed an order on 26/10 and it was send to you the 28/10.
According to our records, you received the package on 04/11.
https://track.bpost.cloud/btr/web/#/search?lang=nl&itemCode=CD081459236BE
Here you also have to take into account the weekends and national holidays that were in between.
Kind regards
Customer Service
Sawiday.fr
3 months that I am waiting for a refund
3 months that I am waiting for the refund because the parcel has never been delivered and Sawiday is still arguing that they need to know where the parcel is to refund me. Insane...
September 30, 2021
Unprompted review
Excellent service
Excellent service, very flexible, always accommodate their procedures to fit with requests from clients. Excellent experience, very quick (in the day or the day after) to answer and to propose alternatives. Impressed by the services done
September 24, 2021
Unprompted review
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Great response time.
Great response time.
Understanding, discount given automatcally for à multiple buy.
Great service.
September 9, 2021
Unprompted review
Very serious service
Very serious service, I ordered the wrong item. I asked them if we could change the order and it was no problem. I also received the refund for the wrong item very quickly. I can only recommend !
September 3, 2021
Unprompted review
Competent dispo efficace
August 19, 2021
correspond à la description
Réponse rapide à ma question. Bonne description de l'article
August 15, 2021
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very helpful friendly quick service
July 29, 2021
Excellent customer service, professional and responsive
I bought a hand basin which unfortunately was broken during transport. Sawiday customer service was very professional and responsive and a new product was sent to me very quickly.
The product perfectly matches my expectations.
June 14, 2021
Unprompted review
Produit confirme a la description
May 11, 2021
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👍🏻👍🏻👍🏻
May 6, 2021
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