Saxtons Reviews 5,185

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the purchasing process smooth and enjoyable. Many people highlight the excellent customer service, noting the efficient and stress-free experience from initial inquiry to collection. The overall user experience is frequently described as positive, with consumers appreciating the clear communication and lack of sales pressure. However, some customers also noted issues with the product itself, including unexpected faults or conditions not matching descriptions. A few people reported dissatisfaction with the after-sales service, citing slow responses or a lack of accountability for problems that arose after purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Product

Clients share ambiguous opinions on product. Many customers express satisfaction with their new cars,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising helpful and professional staff... See more

User experience

Users describe positive interactions with the overall experience. Many customers found the process of buying... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sales process from initial enquiry was very smooth and discussions held about the car and the purchase were handled professionally. Only reason this was not 5* was that we were kept waiting for 1... See more

Rated 4 out of 5 stars

Sunny and lee was very helpful in guiding through the whole process till final collection. The only downside of it is- Saxton as a company doesn’t seem to offer complimentary items when you purcha... See more

Rated 5 out of 5 stars

Very happy with my new Jaguar! scratch was sorted for me before I collected. Thanks to Ali who communicated well and made sure everything was sorted and thanks to Lee and Jenna for smooth process on... See more

Rated 5 out of 5 stars

Tiean was exceptional in helping us to choose our new vehicle and also in showing us how the vehicle worked with a short lesson on how to drive an automatic (we had both only ever driven a manual). We... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just purchased a lovely Range Rover…

Just purchased a lovely Range Rover from Saxtons from the moment I walked through the door and walked up to the reception desk I was greeted with a warm welcome from the staff and the members of staff Natasha and Lee made the whole experience from start to finish very enjoyable, I also left my coat on the back seat of my old car which Natasha has kindly posted to me kind regards Brian

May 1, 2026
Unprompted review

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Rated 5 out of 5 stars

Mercedes from Saxton 4x4

Just bought a Mercedes from Saxton 4x4, and the experience was brilliant from start to finish. The team was incredibly helpful and knowledgeable, making the whole process seamless and stress-free. The car is fantastic, with incredible performance and comfort. Highly recommend Saxton!"

April 30, 2026
Rated 5 out of 5 stars

Smooth transaction

Smooth transaction. Tiean, the lovely sales lady was totally efficient and courteous, taking us through everything. Jordan, the business manager dealt with us efficiently. All in all good experience.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!!

Avoid at all costs my £80,000 Land Rover Defender unusable, no accountability!

I purchased an £80,000 Land Rover Defender in December 2025. Within days of delivery, serious faults appeared and were reported immediately. Since early February, the vehicle has been completely off the road under manufacturer warranty, still undiagnosed, still unrepaired, and with no repair timeframe provided.

Despite this being a fault that arose almost immediately after sale, Saxton 4x4 have consistently distanced themselves from responsibility, hiding behind the manufacturer warranty rather than taking ownership as the selling dealer. Weeks turned into months of delays and continuous avoidance to accept my return of vehicle has led me to make this experience public.

What is most disappointing is not just the fault itself, issues happen, but the complete lack of accountability, urgency, or customer care once the sale was completed. I have now been forced to involve the finance company and pursue legal action simply to get a resolution.

If you are considering Saxton 4x4, I strongly recommend you think very carefully. Once they have your money, you are very much on your own.

April 30, 2026
Unprompted review
Saxtons logo

Reply from Saxtons

Hi Sany,

Thank you for your feedback.

We’re sorry to hear that your experience hasn’t met expectations. We take all concerns seriously and would like the opportunity to review this for you properly.

Please email us at customercare@saxtons.co.uk
with your details so we can look into this and respond directly.

Rated 3 out of 5 stars

Mix up on delivery

Mix up on delivery. No compensation
Every tyre pressure different on the vehicle
But car and staff very proffessional
Not enough attention given to controls of the car for our liking

April 24, 2026
Rated 5 out of 5 stars

Excellent experience at Saxtons…

My car purchase experience at Saxtons Chemsford has been excellent. Clean and good conditioned car collection. Good sales team and staff are friendly. The sales representative Mo was extremely professional, knowledgeable and very pleasant to deal with. The viewing, test drive, answering technical queries, explaining the options etc, were top notch and I can highly recommend them for car-shopping!

April 30, 2026
Unprompted review

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