Saxtons Reviews 5,192

Avoid at all costs my £80,000 Land Rover Defender unusable, no accountability!

I purchased an £80,000 Land Rover Defender in December 2025. Within days of delivery, serious faults appeared and were reported immediately. Since early February, the vehicle has been completely off the road under manufacturer warranty, still undiagnosed, still unrepaired, and with no repair timeframe provided.

Despite this being a fault that arose almost immediately after sale, Saxton 4x4 have consistently distanced themselves from responsibility, hiding behind the manufacturer warranty rather than taking ownership as the selling dealer. Weeks turned into months of delays and continuous avoidance to accept my return of vehicle has led me to make this experience public.

What is most disappointing is not just the fault itself, issues happen, but the complete lack of accountability, urgency, or customer care once the sale was completed. I have now been forced to involve the finance company and pursue legal action simply to get a resolution.

If you are considering Saxton 4x4, I strongly recommend you think very carefully. Once they have your money, you are very much on your own.

Good experience, friendly staff

Mo and Luke great lads, explained everything well. Thank you for a nice car and a deal :)

Mix up on delivery. No compensation
Every tyre pressure different on the vehicle
But car and staff very proffessional
Not enough attention given to controls of the car for our liking

Ish was courteous and friendly, Jenna explained my paperwork to me and was patient

Went above and beyond to make sure we got the deal over the line and me into my perfect car.
Thanks millions

My car purchase experience at Saxtons Chemsford has been excellent. Clean and good conditioned car collection. Good sales team and staff are friendly. The sales representative Mo was extremely professional, knowledgeable and very pleasant to deal with. The viewing, test drive, answering technical queries, explaining the options etc, were top notch and I can highly recommend them for car-shopping!

This was my first time buying a car from Saxtons, it will not be the last time. From my initial enquiry with Luke, until collecting the car he was superb at explaining the vehicle and sales process. on collection the vehicle was as described and I would say even better condition. I will certainly be recommending Saxtons to my friends and family. Thank you all again guys.

All the staff were amiable and assisted in all respects,particularly Andy who seamlessly helped us through the process.
Nothing was a problem.

A great experience throughout the viewing, purchase and selling (trade in) process. All Saxton staff were polite and professional, but without the pushy sales pitch. Would recommend Natasha who guided me through the process from start to finish.

I collected my Porsche Macan T from Saxtons Chelmsford today and I couldn’t be happier with both the car and the service I received. From start to finish, Ismail and Jenna were absolutely fantastic — professional, friendly, and genuinely helpful throughout the whole process.

They made everything smooth and stress-free, kept me updated at every stage, and took the time to make sure everything was perfect before handover. It’s clear they really care about customer experience.

Thank you again to Ismail and Jenna for such a great service — I would highly recommend Saxtons Chelmsford to anyone looking for a quality car and a great buying experience!

If ever there was a company to give used car dealers a bad name it’s Saxtons.

We bought a Range Rover from them and even before it left the forecourt the apple car play didn’t work. Then in under 24 hours of ownership the engine warning light came on and the car became undriveable.

Rather than apologise and seek to help, we were quickly dismissed by our salesman and the Sales Manager (I am afraid that Saxtons won’t let me name either of them in this review but the name of the Sales Manager is publicly available on their website), refused to take our calls. We were advised that there was no cooling off period and were advised to contact a recovery company under the warranty (more on the warranty later). Recovery mechanic came, ran a diagnostic check and multiple faults appeared - these were not new faults according to the mechanic but long standing ones that had merely been cleared and not acted upon by Saxtons. We therefore rejected the car and arranged for it to be returned to Saxtons who wanted to inspect the car and run a full diagnostic assessment. The after sales team, despite repeatedly informing them that we had rejected the car, continued to give the impression that they controlled the next steps in our rejection of the car and made clear from their perspective that repair was the answer. They refused to give any timeframe for how long any internal process would take other than it can take up to a week to assess a car (despite the recovery mechanic taking less than 10 mins to carry out a similar diagnostic). The next we hear is an email from our warranty company telling us that a repair of our car had been authorised by Saxtons. This is immediately queried by us - it’s our warranty and we’d been clear that no repair would be authorised as we’d rejected the car. We wanted to understand why a claim had been raised by Saxtons on our policy without our consent. No reply from Saxtons. We therefore raised a formal complaint to the he who must not be names Sales Manager. We called and asked to speak with him - and were promised he’d call back. He didn’t. Someone else who I can’t name responded instead and, to her credit, was responsive and courteous - in stark contrast to our experience of Saxton’s employees. She acknowledged the failings in service and the fault with the car, albeit describing it as minor and easily repaired, and encouraged us to allow them to fix the problem. This persistent push away from exercising our statutory rights was a theme throughout our dealings with them. We declined repair and asked for a refund. This resulted in finally the mystery Sales Manager calling to profess his deep sorrow for our experience, that this was not illustrative of how he and his team work, that I had his full attention (now) and what could be done to keep our business. He said that his team had lessons to learn from the process. His team was only a small part of the issue I explained and it was his conduct that had particularly resulted in our disappointment in the service and our unwillingness to consider repair. It was clear that this last ditch engagement was not to apologise but to avoid the cost and hassle to them of a rejected car. This duplicitous and disingenuous approach to customer care by Saxtons was thinly veiled and unsurprising given our experience. We proceeded with rejection and after further delay and chasing by us the money was returned.

The second issue relates to the misselling of the warranty. Prior to sale, I explicitly asked the salesman I can’t name what restrictions were on the warranty. None he said, you can claim as often as you like and there’s no limit on the value of each claim. We proceeded to purchase the warranty on that basis. It became apparent in due course that in fact the warranty had a £5k per claim limit. When queried, we were advised that there is no way their salesman would misrepresent the terms of their warranty - something we might have been prepared to accept if they displayed an ounce of integrity in our earlier dealings with them.

The sharp practice displayed by Saxtons throughout is precisely why we will never use them again and would encourage others to do the same. They pride themselves on high volume sales and once sold, they wash their hands of responsibility for any problems and immediately place it on the hands of the warranty company. They turned, what should have been an exciting and fun experience into a stressful, expensive and wholly disappointing episode.

My strong advice would be to be very careful before purchasing a car from Saxtons. There are numerous reviews of the kind I have given which point to our experience being far from the exception. They are unscrupulous, untrustworthy and to be avoided at all costs.

The team showed high level of professionalism and kind
The whole process was itch free and straightforward
I will definitely recommend

I had a fantastic experience with Saxtons from start to finish. Ismail Janati, was excellent—he answered all my questions thoroughly and arranged a test drive without any fuss. Although I didn't like the first Range Rover Vogue, after looking on their website and showing him two vehicles, he took us to the back and showed us without any hassle. He was very cooperative with my requests and made sure both my wife and I were completely happy throughout the process.

To finalise everything, Luke Briggs stepped in and was just as impressive. He ensured the process wrapped up seamlessly and didn’t fall short in any way.

A big thank you to both of them and the entire team at Saxtons. 5 stars from me for outstanding customer service and a smooth, hassle-free experience!

Thank you for your help for our dream car we saw plenty of cars but how Saxtons teams help no one did so really appreciate and this happened because they have such a professional people there like Mo and Luke
Really helped a lot thank you

I would like to express my sincere appreciation for the outstanding service provided by Michael Du Preez from Saxtons.
From the very beginning, Michael showed a truly professional and client-focused approach. His knowledge of the market, combined with genuine passion for what he does, made the whole process smooth and reassuring. What I valued the most was his patience, understanding, and the care he showed towards me as someone with limited English. He made sure I felt comfortable, informed, and supported at every step.
It is rare to meet someone so dedicated and attentive. I sincerely hope that in the future I will always come across professionals like Michael.
Highly recommended.

Helpful didn’t bye this time cars not quite right

Our sales person was called Michael. He was very professional and nothing was too much trouble. Everything we asked he could help us with. We had been to other dealers and they did not seem interested. We bought a lovely Range Rover autobiography in the same day. Now that’s service. Thank you Michael.

Great customer service from Bailey , really easy buying experience.

From start to finish very professional with no pressure, massive choice of prestige vehicles to choose from Sunny was very knowledgeable and a nice guy to deal with.