SBI UK Reviews 

I had very good experience during my recent visit to SBI UK, Golders Green Branch. Highly impressed with the services received. Branch Manager Mr Mash & Personal Banker Mr Narendra were very helpful, they provided the required information with the latest updates to my satisfaction. This was my first visit to the this Branch. Despite the busy time, Mr Mash met in person, found him very engaged and customer focused approach. Therefore I would definitely recommend dealing with this branch based per my experience.

The bank is bogged down with lots of petty bureaucracy. I wanted to close an account with £74 in it. I have full online and mobile app based access to this account.
I completed all the requested information which was a written and signed posted letter accompanied by a signed image of my passport and a recent utility bill because I had moved home. I posted this.
I then received an email asking for an additional form to be completed which wasn't originally requested. This too had to be posted.
I then received a phone call requesting what I had originally submitted. I was very frustrated and said I would send a copy of everything again. Then an email came requesting another different form not included anywhere previously to be completed. However this wasn't attached to the email. I requested this form and got it by reply saying the bank had now found the previously requested form but still wanted the additional new one completed.
So a total mess of bureaucracy with people asking for multiple forms and then misplacing them.
The bank is generally disorganised. All the above for £74 when all the online security is passed seems utterly ridiculous.

I started banking with SBI with an ISA, initial thoughts were not very good, but over the period i have seen there are still companies example sbi who count customer is not just a number. I have dealt with Birmingham branch mr Singh was always very helpful. Recently we visited wolverhampton first time branch we have been welcomed by staff and offered tea coffee, it was so welcoming we felt delighted. Then we met mr gurender who took us in his cabin and helped us with everything. we had some queries related to opening account in india as we are thinking to settle in india after our retirement. He gave us all the necessary information. We are very happy banking with sbi they offer very personalised service. I will be visiting india next year where i may get a chance to meet Mr Modi and will definitely pass my experience with him.

SBI UK gives poor interest rates on GBP and USD fixed rate deposits.
Despite internet rates central by Bank of England and Federal Reserve increasing many times. SBI has not updated rate paid for GBP since 1 March, and for USD since 10 October 2022.

This is a shame as otherwise their service is efficient.

Really poor website.
Really poor Yono app.
Seems to be a repeat of bad website experiences from an Indian Bank. Union bank also has a poor website.