Scentiment Reviews 1,130

With this diffuser air2 I really regret that I purchase it reason I will full charge it and turn it on for few units It go dead ready to charge again I really want to return it I realize I have to ke... See more

The Quality of the product is Perfect. The Smell is Awesome.. However due to the Length of Time it took to get here.. I not only Forgot i placed this order but for future...I will not be Repurchasing... See more

Bought (2) of the Minis, they worked great and my house smelt fantastic. Then on day 2 I didn’t smell anything so I checked on them. They were on, so I turned them off, and put them back to h... See more

Horrible "celeb" endorsement! I WAS going to put it in an order but NOT NOW! Cardi B saying she uses it when she smokes ( presumably marijuana bc she mimicks in a way to infer this) in her car?!?!... See more

I'll start with my only complaint I really wanted a Graphite gold color but they kept sending me silver. I finally reached out and settled for black. They never have it in stock. However any question... See more

I absolutely love all three scents. Each one smells beautiful and fills my apartment effortlessly without being overpowering. The fragrances linger nicely and create a warm, inviting, elevated atmosph... See more

I feel like I'm obsessed with Sentiment. The modern look, sustainable diffusing, and amazing scents, is by far the best. I got rid of all my glade/airwick (not healthy) and ordered enough Sentiment p... See more

Excellent product. After researching diffusers we decided on Scentiment due to excellent reviews. Easy to set up and it fills our entire house with a refreshing scent. We have a dog that can be messy... See more

The diffuser has never worked. They kept sending me repeat orders that I didn’t request. It was one of those underhanded subscriptions that you don’t even realize you’re getting into. Nothing on th... See more

From the first mo ent I received my first of many orders and saw and felt the quality of the craftsmanship of their product, I was hooked. The price point is absolutely phenomenal and can't be beat an... See more

I would think not twice but five times before ordering anything from this company. I’ve been dealing with them since December to ship my order to me. It is now March. With plenty of exchanges emails,... See more

Sentiment charges alot for shipping and my package was lost and they had the nerve to tell me to file the claim with UPS myself when their tracker showed it did not leave where label was created, they... See more

I ordered and within 12 hours I wanted to utilize the % they offered me, so I tried to contact customer service and have them cancel and reorder for me and they are unreachable. They never replied b... See more

I wish I could give zero stars!! Even more, I wish I had read these reviews prior to ordering. I was told my order would be shipped in 3-5 days and when it wasn’t I reached out to customer service ab... See more

As a new customer, this was a terrible first experience. I purchased Scentiment oil during a sale and ended up with a scent I absolutely did not like. I later found out that sale items are non-ret... See more

Scentiment customer service has been a delight to deal with. I had an order that didn’t fit my needs and we worked through a great return and replacement. I LOVE these diffusers. My house smells am... See more

I placed an order on December 27, 2025, and as of January 18, 2026, I still have not received my items or any updates on when they will ship. I have contacted customer service multiple times by phone... See more

I recently wrote a review about the delay in customer service and cancellation of an order that had not been processed. It took 8 days to get my money back, I was asked if I would mind online credit,... See more

I really wanted to love this brand because the scents are genuinely amazing, but unfortunately, the quality and overall experience have been extremely disappointing. I’ve gone through three d... See more

I would send them a penny I found in a pile of dog poop even if they promised the world! They wouldn’t deliver a damn thing! I waited almost a month for my items to get delivered when they said that... See more

I love my new diffuser! I love it so much I ordered a second one for my bedroom! It gives out such great fragrance and makes the house smell so amazing! I hope one day to get the larger size! I highly... See more

I ordered this size to determine likeability. Because I like it, I will upgrade to a larger unit, preferably the whole house version. It deodorizer in a matter of minutes and the adjustable setting... See more

I love this product! I bought myself and my best friend minis for Christmas and we are both obsessed. I even bought another for my downstairs! The best part is the subscription so I don't have to reme... See more

My Daughter bought me my first Scentiment Diffuser for Christmas. I am obsessed with it!!! I have ordered several different oils and I have ordered a smaller one to place in my kitchen. I plan on o... See more

The product arrived sooner than expected. It was packaged well. Easy to follow directions. The scents smell wonderful and dispenses quickly through the air. It’s a must try!!

There products are wonderful but the shipping and the updates are terrible my first order came so late after I was promised overnight shipping kind of disappointed.I decided to give it another try and... See more

Amazing product and the scents are heavenly. They made a mistake and forgot to send the diffuser with the first order. I called and they fixed it right away. Shopped another one and was received withi... See more

Diffusers stop connecting to internet,goes through a bottle of oil in a week on lowest setting.Then stops working altogether.Canceled subscription before it shipped and they shipped anyway and won’t... See more

I placed an order on 12/22 and part of the shipment finally arrived. However jus the oils and I am still missing the 2 diffusers, which according to the email sent by Scentiment were supposed to be in... See more

The app is worthless!! You follow the instructions and nothing works as they indicate. Instructions on everything is pretty much on a 4 fold page miniature pamphlet. To open to insert the oil bottle... See more

The customer service agents are incredibly kind and knowledgeable. Even though they could not resolve my issue, they kept trying to get it right.

I absolutely love my diffuser. My mini diffuser was not working and customer service sent me a return label for me to return. i cannot wait for my replacement to get here.

I love their products however I will not be ordering again. It took over three weeks to receive without updates on the shipment. When reaching out to customer service they sent a generic automated r... See more

I was shipped one diffuser and 5 oils. I called in advance to stop this shipment with Denise on 02/05/26. Said the order was cancelled and my account would be credited back the $58.39 because I was be... See more

I wish I had read the reviews (and the copy and paste responses from Scentiment) about shipping and customer service. They promise tracking info 3-5 days after order is placed and then don’t respond... See more

After less than 1 year of usage, the motor broke, like most of the customers. I should have listen to the online feedbacks. Customer service is generated by IA and completely useless. A complete wast... See more

Very cute and lovely fragrances. I will definitely be ordering again in the future. The delivery was quick also. Thumbs up from a truly satisfied customer.

The dispensers don’t work from day one! Also automated email responses continues for 30 days until they sent me a return label after calling. The most useless products and customer services I’ve ever... See more

I love my diffuser so much!! My house smells amazing. It’s so good that sometimes I walk outside just so I can walk in and experience how wonderful my house smells.

Scentiment products far surpass similar products selling in the industry and their customer service staff exceeded my expectations when I reached out to them. I highly recommend scentiment to family a... See more

So,after some bad reviews they contacted me,told me they have 2 new units available AND pre tested for me,all I had to do was wait for return labels they would send me,send them back,they would look a... See more

No product and no refund. They send the same standard email saying your shipment was cancelled and took my money then began to ship out more without my knowledge and charged me which was also cancelle... See more

Love the diffuser and the scents. I was given the large diffuser as a gift and just ordered the mini and more scents. The large diffuser sends a nice scent throughout my house, not overbearing but ver... See more

I made a purchase on January 10, 2026. My order has not been processed. I have sent several emails for an update. I also, tried canceling my order due to no customer support, but have not received a r... See more

Less than subpar customer service. I placed my order on January 19, 2026 and have yet to receive it. I’ve had numerous emails from Scentiment promising I would receive my order by Thursday, Januar... See more

The expensive 100 diffuser broke after 20 minutes of use and the scents are WAY TOO STRONG - instant headache. A device that is $100 should not break after 20 minutes of use!!’ They wanted me to sen... See more

Ordered March 2. Still no shipment. Purchased diffuser which was informed that it would be delayed until late April however the scents purchased were not to be delayed. 18 days later and still no ship... See more

I received a Scentiment diffuser on Dec 2nd that did not work properly. I emailed customer service to return it, and did. They refused to refund me and said they would send a replacement. 2 months lat... See more

Do not buy from this company. The first diffuser I bought lasted 3 months. I bought a second and it never worked. It wouldn’t charge, and wouldn’t turn on. I cannot use it. I’ve tried reaching out to... See more

Anytime I’ve ever had an issue. This company has exceeded to perform with greatness will be a lifetime customer