Really pleased with my order, everything arrived quickly. Quality of the perfumes is genuinely impressive, especially Ameer Al Oudh Intense Oud and Jean Lowe Noir. Both stood out and got compliments s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Incredible customer service from the get-go! Right after I made my purchase, I received an e-mail from an associate to confirm my order, as one of them sounded like another perfume ('BLU' Oud vs. ' BL... See more
Company replied
New regular customer! Excellent products, great quality and service scents are long lasting and smell amazing! I’ve bought a new selection recently and they are amazing!
From the start of me ordering the product to receiving it a few days later was effortless. The product was chosen from AI as being the best dupe of a certain aftershave and it was not wrong. I couldn'... See more
Company replied
Company details
Written by the company
Discover the essence of the Dubai with Scentorium, your UK-based destination for timeless fragrances inspired by the rich heritage of the Middle East. Our carefully curated collection reflects the depth and sophistication of Arabian perfumery, blending tradition with modern elegance. Each fragrance is selected by our experts for their quality, and presentation. At Scentorium, we believe scent is more than an accessory—it’s a connection to culture, memory, and lifestyle. Explore a world of refined aromas and find your identity.
Contact info
United Kingdom
- info@scentorium.co.uk
- scentorium.co.uk
4.7
Excellent
59 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Brilliant customer service
March 7, 2026
Unprompted review
Anazingw service from Faisal
Anazingw service from Faisal! Would definitely recommend
March 7, 2026
Unprompted review
Amazing customer service with the best…
Amazing customer service with the best oud in town..
Collected my annual oud from them
March 7, 2026
Unprompted review
Really helpful and friendly staff
Really helpful and friendly staff, would recommend highly
March 7, 2026
Unprompted review
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Great customer service the men were so…
Great customer service the men were so easy to talk to and transparent. Great scents
March 7, 2026
Unprompted review
Fantastic service helped with picking
Fantastic service helped with picking, very knowledgeable with fragrances, top lads
March 7, 2026
Unprompted review
So worth the money
Very friendly service, lots of amazing perfumes, very competitive pricing and last really long from my experience.
March 7, 2026
Unprompted review
Great customer service
Great customer service, fantastic smells and they last all day.
Brilliant!
March 7, 2026
Unprompted review
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Excellent customer service and unbeatable prices.
Shezad was extremely helpful and very friendly. Excellent customer service and unbeatable prices. My go to for middle Eastern scents. Highly recommended.
March 7, 2026
Unprompted review
Reply from Scentorium
Thank you for your support, we're glad you liked them! Teriaq Intense was a great choice.
Great service easy to order and prompt…
Great service easy to order and prompt delivery- well done
February 3, 2026
Reply from Scentorium
Thanks for your support. Liquid brun is fantastic, try the new Limited Edition version next!
Bad consumer service and damaged box
February 5, 2026
Reply from Scentorium
Hi Emmanuel, we’re sorry to hear about your experience.
After reviewing your order, it appears you purchased a pre-order item with an estimated release date, which does not guarantee arrival by that date. We replied to your emails promptly and clearly, keeping you informed when stock was expected. Orders were stated to begin shipping as soon as stock was in hand, and your order was shipped within 24 hours of this, in line with our usual store policy.
To clarify the timeline; your order was dispatched on Friday 6th February via Royal Mail Tracked 24, upgraded at no extra cost to get it to you as quickly as possible, and as a thank you for your support. Although Royal Mail usually delivers on Saturdays, the first delivery attempt was on Monday, 9th February (likely due to their internal delays), but nobody was available to receive it. It was successfully redelivered on 10th February and left in a safe place. The delivery photograph shows the outer packaging arrived intact and without any damage. While delays are unfortunate, they can sometimes happen and are outside our control.
We hadn’t been made aware of any issues with your parcel before this review. Please email us a photograph so we can assist as best we can.
Regards
Scentorium Customer Care
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Reply from Scentorium
Thank you very much for your review Salma. We’re delighted you were happy with the items and our pricing.
We always aim to provide quality products and a smooth experience, so your feedback means a lot to us. We look forward to serving you again soon.
The order process was smooth and quick
The order process was smooth and quick. Products arrived on time
January 2, 2026
Reply from Scentorium
Thanks for the review Lubna. We hope you love the fragrances as much as we do. Oud and Roses is lovely! If you need any help deciding on future scents please don't hesitate to get in touch.
Nice and sometimes good
November 27, 2025
Reply from Scentorium
Thank you for taking the time to leave a review Kazeem. We’re pleased to hear that your experience was nice. As this was your first order with us and it was dispatched promptly, we’d love some feedback on how we could have helped improve your experience.
We truly appreciate your custom and hope to exceed expectations should you shop with us again.
Best experience
From the start of me ordering the product to receiving it a few days later was effortless. The product was chosen from AI as being the best dupe of a certain aftershave and it was not wrong. I couldn't be happier and will alwasy use this company.
December 30, 2025
Reply from Scentorium
Thanks for the great review Anthony. We’re glad you love the fragrance and the service. AI can be amazing, but it doesn’t always get it right, so we’re glad it worked out this time! We pride ourselves in our ability to guide customers with recommendations and reduce the risk with blind buys, so please feel free to reach out. We also aim to stock only the best interpretations of popular scent profiles, so you can feel confident in both our expertise and your choice. Our team smells everything and is always happy to share insight for future orders. Happy new year!
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Amazing experience
The experience from start to finish was amazing. Shazad was brilliant at explaining each type of fragrance with detail. There was no pressure to buy, genuine amazing experience.
January 3, 2026
Unprompted review
Reply from Scentorium
Hi Adam, thank you for the glowing review! We take pride in offering expert advice and sharing our passion for fragrances, which we’re glad you noticed. We look forward to welcoming you back for your future fragrance needs.
Reply from Scentorium
Thanks for your review! We're glad you enjoyed them.
Very good service in matching one with…
Very good service in matching one with the right fragrance!
November 9, 2025
Unprompted review
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