SCG - Be More Together Reviews 

3,816
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,024 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated team of account managers and support engineers for their exceptional helpfulness, professional attitude, and friendly demeanor during every single interaction. Clients note that communication is remarkably quick and straightforward, ensuring that technical problems, installations, and setup challenges are addressed promptly and thoroughly. Though some customers experienced communication delays, unreturned messages, and long wait times before technical problems were properly addressed, most experiences remain positive. A few reviewers also pointed out that reaching a resolution occasionally took multiple attempts when initial support responses fell short.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, dedication, and... See more

Customer service

Consumers find customer service to be exceptionally positive, frequently highlighting staff who go above and... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional support and efficient... See more

Response time

People report positive experiences with response times, highlighting prompt communication and efficient issue... See more

User experience

Clients share positive opinions on user_experience, highlighting a speedy, efficient process and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My account manager, Steph, has been amazing. Personable, honest, quick to respond and never flaps. She has been promoted & moving to new accounts, I will miss her but a well deserved promotion! I'm su... See more

Rated 5 out of 5 stars

Extremely knowledgeable and very helpful support engineer. I’d had a new router that wasn’t doing its job. The engineer fixed the first issue quickly but we were both baffled as to why the router sig... See more

Rated 5 out of 5 stars

SCG is a breath of fresh air after having had terrible service from my last phone provider. Openreach erroneously took my business line and allocated it to someone else. Coral at SCG was really unde... See more

Rated 5 out of 5 stars

We have been with SCG since 2017 and have been very happy with the service. Our account manager, Stacey Herbst is very help and the technicians very quick to sort any issues we have. Mainly power cu... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Telecommunication School
  5. Telecommunications Contractor

Written by the company

We have brought 2 Circles, NSN and Hello Telecom under one brand as SCG Together to give our Customers and Partners a supercharged service provider that is so much more than the sum of its parts. Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Be More, Together with SCG

Written by the company

We make it our mission to understand what you need
Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(3,816)

1,003 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
CARMEN

Rated 5 out of 5 stars

Carmen was great from start to finish!

Carmen was great from start to finish!

Got us fibre installed very quickly and sorted out voip for us, she even came to set the phone up for me :)

Haven't needed any support yet either, had zero problems, thank you!

September 10, 2023
Rated 5 out of 5 stars

Easy and uncomplicated

I spoke to Carmen who set up a new site for my company. She made the experience easy and uncomplicated. She gave me all the information I needed and solved an issue with the new address straight away, unlike the rival that we had spoken to earlier. All round great experience thanks.

June 6, 2022
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Reply from SCG - Be More Together

Thanks for the brilliant review, we really appreciate it. Kind regards, Cathy

Rated 5 out of 5 stars

Great service again

Great service again, thanks Carmen. We have been a client of 2 Circles for a few years, now expanding our business and using them again for more services

May 4, 2022
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Reply from SCG - Be More Together

Thank you Ian, we really appreciate the feedback. Kind regards, Hannah.

Rated 4 out of 5 stars

Four stars is the most that anyone ever…

Four stars is the most that anyone ever gets.
On this occasion, my query, which had been puzzling me for ages, was dealt with quickly, efficiently and in a friendly manner. Many thanks to Carmen.

Alan Campbell

May 4, 2022
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Reply from SCG - Be More Together

Thank you, Alan, we really appreciate you taking the time to leave us a review. Kind regards, Hannah.

Rated 5 out of 5 stars

Great Service!

Carmen was great from start to finish in terms of setting up our account and answering any questions we had. She explained all the tariffs and packages very clearly and was on hand to assist whenever she could.

May 3, 2022
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Reply from SCG - Be More Together

Thank you for the wonderful review, Seema, we really appreciate it. Kind regards, Hannah.

Rated 5 out of 5 stars

Business Mobiles with Carmen WIN WIN

I've been getting my business mobiles from 2 Circles through Carmen for around 5 years now and wouldn't go anywhere else, competitive prices and no nonsense or hidden charges, I also don't have to call the network! WIN WIN

April 27, 2022
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Reply from SCG - Be More Together

Thank you for the excellent feedback, it is greatly appreciated. Kind regards, Hannah.

Rated 5 out of 5 stars

The Best In The Business

We could not be happier with 2 Circles. We have been with them for our internet for many years, and have always found it to be fast & reliable.

More recently, we upgraded from our old IDSN phones to a new VOIP system. Having always been pleased with the service provided by 2 Circles for our internet, we chose them as the provider for our VOIP system.

The switch to VOIP (which seemed rather daunting at first) was made easy by Carmen Webster, and everything is working exactly as it should be. The new phone system is leaps & bounds ahead of the old one in terms of functionality, but is no less robust. And it is costing us considerably less than what our previous provider was demanding.

I would happily recommend both Carmen and 2 Circles to anyone looking for a friendly, modern, and reliable telecoms provider.

April 26, 2022
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Reply from SCG - Be More Together

We really appreciate such a brilliant review. Thank you for taking the time to write it, and I am so pleased to hear how beneficial your new service has been. Kind regards, Hannah.

Rated 5 out of 5 stars

Very impressed with our account manager…

Very impressed with our account manager Carmen who explained everything clearly & simply, then made appropriate recommendations.

The “paperwork” was simple online click & submit. We received the products quickly & without any hassle - which is exactly what you want. Wouldn’t hesitate to recommend.

April 26, 2022
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Reply from SCG - Be More Together

Thank you for taking the time to leave such a lovely review. Kind regards, Hannah.

Rated 5 out of 5 stars

Carmen has been great!

I’ve been getting my business mobiles from carmen for 2+ years now, she’s efficient and doesn’t waffle.

Highly recommend her and 2 circles!

April 25, 2022
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Reply from SCG - Be More Together

Thank you for taking the time to write a review Calum, we really appreciate it. Kind regards, Hannah.

Rated 5 out of 5 stars

Great support, no sales pressure, really helpful

With the help of Carmen, 2 Circles helped us finally get rid of our dinosaur phone system and swap it out for an all singing, all dancing VOIP setup. We particularly liked the way Carmen listened to our requests, responded favourably to match competitors offerings, and generally made the whole process fairly seamless. As a company we appreciate the way 2 Circles handles our calls and queries, responds quickly to issues, and are able and willing to assist or talk us through the varied settings and complex options within the VOIP interface. An overall positive experience.

November 17, 2021
Unprompted review
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Reply from SCG - Be More Together

Hi Tim, thank you so much for the wonderful feedback, we really appreciate you taking the time to leave it. Kind regards, Cathy

Rated 5 out of 5 stars

Great advice and support from Carmen

Great advice and support from Carmen on what areas to upgrade on our current broadband and VOIP calls.
Been with 2 Circles for 4-5 years and would recommend them to any SME.

November 5, 2021
Unprompted review
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Reply from SCG - Be More Together

Thank you so much for the great review, we really appreciate it. Kind regards, Cathy

Rated 5 out of 5 stars

Although we haven't finalised the…

Although we haven't finalised the mobile phone solution, so far Carmen has been very helpful, quick with her responses and given me lots of good information

November 2, 2021
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Reply from SCG - Be More Together

Hi Chris, thanks for the great feedback. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen was very helpful from the start

Carmen was very helpful from the start. Everything was organised and she sorted things as quickly as possible, keeping us updated and sorting out our account.
Always responded efficiently and sounds happy too!

November 2, 2021
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Reply from SCG - Be More Together

Thank you for taking the time to leave such great feedback, we really appreciate it. Kind regards, Cathy

Rated 5 out of 5 stars

We've been with 2Circles for a few…

We've been with 2Circles for a few years already and we cannot fault them. We've also upgraded our phones to Voip phones which have been great. We've had everything tailored to our needs, we are changing things and working through some teething things at the moment. Carmen is always ready to help and gets on any issues promptly to get things sorted. Thank you!

November 1, 2021
Unprompted review
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Reply from SCG - Be More Together

Thanks Tammy, that's really great feedback and we appreciate you taking the time to leave it. Kind regards, Cathy

Rated 5 out of 5 stars

Always there to help

2 circles always answer the phone, they are friendly and very helpful - we deal with carmen who is always keen to help. A chasmic difference from dealing direct with the likes of Three or ID mobile for usually just a few pounds extra per month.

October 28, 2021
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Reply from SCG - Be More Together

Hi James, thank you so much for the fantastic feedback - we really appreciate it. Kind regards, Cathy

Rated 5 out of 5 stars

Vintage Motor Cycle Club

The Vintage Motor Cycle Club believes the phone system is our key tool to building relationships with 14,000 members around the country and 150 affiliated Clubs worldwide.
The internet may get us new members and process their orders however, the phone is the key tool for building the relationship and recovering issues where the relationship has gone astray.
Our experience with 2 Circles and particularly Carmen Webster and Robert Brown has been outstanding. Stuff gets done and done well. The Future Office platform for call reporting is a seriously impressive tool for managing call flows and resourcing.
We look forward to building our relationship with 2 Circles in other areas in future.

October 27, 2021
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Reply from SCG - Be More Together

Hi Mario, thank you so much for taking the time to leave such brilliant feedback, we really appreciate it. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen was a superstar from start to…

Carmen was a superstar from start to finish, showed the savings we could make from using standard old BT, clearly stated the kit we needed and worked in tandem with our IT installation.

I cannot praise her more highly and I am hoping we have her direct input when we renew our contract next year.

well done Carmen

October 27, 2021
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Reply from SCG - Be More Together

Hi Leeroy, thank you for that fantastic feedback. Kind regards, Cathy

Rated 5 out of 5 stars

Would recommend

Great prices and fantastic customer service.
Carmen walked me through the process of changing phone lines, and upgrading our systems, from start to finish; making it easy to understand by clearly showing me all my options at each stage. She was supremely patient with me, and she was always there to resolve any problems or answer any questions.

October 27, 2021
SCG - Be More Together logo

Reply from SCG - Be More Together

Thank you for that fantastic feedback, we really appreciate it. Kind regards, Cathy

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