SCG - Be More Together Reviews 

3,823
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional account managers for being extremely helpful, friendly, and exceptionally quick to resolve various technical issues. Local people frequently highlight the outstanding support provided during onboarding and daily business operations, noting that the team consistently goes the extra mile to guarantee seamless communication. Some people were dissatisfied with communication delays, noting instances of unreturned messages and broken promises regarding call backs. Other customers also mentioned experiencing frustratingly long waits on hold and feeling that their concerns were not always properly addressed by the support team.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpful, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive and knowledgeable... See more

Service

Users describe positive interactions with service, highlighting exceptional support and helpful... See more

Response time

Consumers find response times to be prompt, efficient, and reliable. Reviewers frequently praise the super... See more

User experience

Clients share positive opinions on user_experience, highlighting a seamless onboarding process and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SCG is a breath of fresh air after having had terrible service from my last phone provider. Openreach erroneously took my business line and allocated it to someone else. Coral at SCG was really unde... See more

Rated 5 out of 5 stars

My account manager, Steph, has been amazing. Personable, honest, quick to respond and never flaps. She has been promoted & moving to new accounts, I will miss her but a well deserved promotion! I'm su... See more

Rated 5 out of 5 stars

Extremely knowledgeable and very helpful support engineer. I’d had a new router that wasn’t doing its job. The engineer fixed the first issue quickly but we were both baffled as to why the router sig... See more

Rated 5 out of 5 stars

Ben is amazing. He is always at the end of an email or telephone to help me with my IT issues promptly and effectively. He's very friendly and approachable making my communication with him open, clear... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Telecommunication School
  5. Telecommunications Contractor

Written by the company

We have brought 2 Circles, NSN and Hello Telecom under one brand as SCG Together to give our Customers and Partners a supercharged service provider that is so much more than the sum of its parts. Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Be More, Together with SCG

Written by the company

We make it our mission to understand what you need
Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 80% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(3,823)

1,012 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
CARMEN

Rated 5 out of 5 stars

Always a great help!

Carmen has always been a great point of contact, going above and beyond! Carmen is the go to person when you need something done. Thanks for the continued support!

October 27, 2021
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thanks for the wonderful feedback, Matthew - much appreciated. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen Cares

We have been dealing with Carmen and 2Circles for many years. Over that time the irrepressible Carmen just cares, about doing a good job, giving the best service, and about her customers. You can ask for little more!
Thank you

January 29, 2021
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Hi Chris, many thanks for that amazing feedback. Kind regards, Cathy

Rated 5 out of 5 stars

5 Stars for Carmen!

We have been using 2 Circles for a few months now and can't fault it! it is easy to use and very user friendly. Carmen has been amazing in regards to answering any questions we have had from the very start. Would highly recommend to anyone looking for a similar experience & system.

January 25, 2021
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Reply from SCG - Be More Together

Hi Olivia, thanks so much for taking the time to leave such a great review. Kind regards, Cathy

Rated 5 out of 5 stars

2Circles is a wonderful Company

2Circles is a wonderful Company, providing fantastic service! Everyone I speak with there, particularly Carmen with whom I speak with most often, is brilliant! They are available so quickly when you need them and able to help with every enquiry! So friendly and approachable, nothing seems to be too much trouble and they seem genuinely pleased to speak with you. Great range of products at great prices - and everyone seems able to help with all the products in great detail giving me confidence that every time I phone up the first person I speak with will be able to help me in full. Highly recommended!

January 22, 2021
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Reply from SCG - Be More Together

Hi Georgina, thanks for that wonderful review. You’re right, we love to speak to our customers and our Account Managers are encouraged to spend as much time with you as you need them to. Kind regards, Cathy

Rated 5 out of 5 stars

Incredibly good service

Incredibly good service! As a small business that is completely reliant on phone & internet connections, we've now relied on 2 Circles for our communications services for well over three years. That's leased line broadband, VOIP phones, and recently added mobile phone contracts too. Products all very well managed and always working - straightforward dashboard for self-managing, but 2 Circles are always there to help when needed. And that's the thing, it's the level of service from the individuals at 2 Circles that sets them above the rest - Whether it's product & quote info we need, closely managed installations of new services, or ongoing tech assistance, our key contacts, Carmen & Ben are always there to help, promptly & fully. Finally, as a tourism & leisure based company, we found that the level of support offered by Carmen, Ben and the wider team at 2 Circles during the first Covid Lockdown during Spring/Summer 2020 was superb, really second to none.

January 19, 2021
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Reply from SCG - Be More Together

Hi Ian, that is wonderful feedback to read, thank you very much. I am so pleased to read how happy you are with 2 Circles. Thanks again, Cathy

Rated 5 out of 5 stars

Great Company this dealt with my query…

Great Company this dealt with my query straight away and gave useful advice over and above.
Carmen was excellent and a real help.
Everything promised was delivered not often you can say that!

January 19, 2021
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Reply from SCG - Be More Together

Hi James, that is really wonderful feedback. Thank you so much for taking the time to leave a review. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen Webster New Telephone System

Carmen Webster was our contact for our phone system upgrade.
She was very patient with us and walked us through the process answering our questions and never waffling. If she did not know an answer to a question immediately she went away and very promptly got the answers.

January 8, 2021
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Reply from SCG - Be More Together

Hi Carlo, thanks for taking the time to leave such great feedback - we really appreciate it. Kind regards, Cathy

Rated 5 out of 5 stars

We have been supported by 2 Circles for…

We have been supported by 2 Circles for a number of years, their service and speed of response is excellent. In particular Carmen who is our main point of contact is always happy to help, support and advise. Her ability to listen, understand exactly what we need, advise accordingly puts her amongst the best of our service providers. She is a credit to her company

January 8, 2021
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Reply from SCG - Be More Together

Hi Euan, thanks so much for that wonderful review. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen was a real star

Carmen was a real star, helpful throughout, dealt with BT on our behalf and made everything seamless, aswell as great service 2 circles halved our monthly bill.

highly recommended.

November 10, 2020
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Reply from SCG - Be More Together

Hi Mr Deacon, thank you for taking the time to leave such wonderful feedback. Kind regards, Cathy

Rated 5 out of 5 stars

Noel Anderson @ Platform Media

Carmen has been very helpful for us with some difficult issues to resolve.

October 8, 2020
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Reply from SCG - Be More Together

Hi Noel, thank you for taking the time to leave us a positive review. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen from 2 Circles is fantastic

Carmen from 2 Circles is fantastic, very knowledgeable and always there to help. We had a lot of questions (TRULY A LOT) setting up our system and she always replies promptly with comprehensible explanations and practical cost-effective solutions. Second to none. Would difinitely recommend to other business.

October 8, 2020
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Reply from SCG - Be More Together

Hi Frank, thank you very much for taking the time to leave such a wonderful review - we really appreciate it. Kind regards, Cathy

Rated 5 out of 5 stars

Efficient transfer, friendly service.

I needed to know our telecom options when relocating our business & building in WFH flexibility. Carmen clearly explained how we could do it & managed the new set up with great efficiency & excellent customer communication.
Very friendly & reliable service.

October 7, 2020
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Reply from SCG - Be More Together

Hi Angela, thank you for taking the time to leave such wonderful feedback. Kind regards, Cathy

Rated 5 out of 5 stars

A rough ride made smooth...

Our transition from our previous telecoms provider to 2 Circles Communication has not been the smoothest of rides (not the fault of 2 Circles).
Carmen, at 2 Circles Communications managed to find us a package that gives us a vastly improved and appropriate system for less outlay p.m. She has also been really patient and helpful in navigating the 'road blocks' thrown up by our previous provider.
We are very happy with the service to date.

October 7, 2020
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Hi Jan, thanks so much for taking the time to leave us a great review - we really appreciate it. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen & Vincent have been great…

Carmen & Vincent have been great throughout our time working with 2 circles, quick to respond and very helpful and knowledgeable .

October 7, 2020
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Hi Ben, thanks for the positive feedback. Kind regards, Cathy

Rated 5 out of 5 stars

Great Customer Service

We have been customers for years and have had nothing but good experiences with 2Circles. Carmen and Tom have always been on the other end of the phone to deal with our issues and would happily recommend 2circles for all your comms needs.

March 23, 2020
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Hi Eva, thanks so much for taking the time to leave such a positive review. Kind regards, Cathy

Rated 5 out of 5 stars

We recently used 2Circles to help us…

We recently used 2Circles to help us install a leased line for our business. My point of contact was Carmen Webster who made the whole process a breeze. Carmen regularly kept me updated and informed of all developments and helped me through every process to better understand and make my involvement as easy as possible. Her customer experience and knowledge of the product was fantastic and honestly faultless. 5 stars is well earned and very much deserved.

March 4, 2020
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Hi Mark, thanks so much for that fantastic feedback - it's great to hear how happy you've been with the service you've received. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen has been excellent

Carmen has been excellent. She is so responsive and really understands what we require. Thank you!

February 18, 2020
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thanks for taking the time to leave a review James. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen is always super helpful & quick…

Carmen is always super helpful & quick to respond. She goes above & beyond to give all the information she can, and is always so friendly. A pleasure to work with her!

February 11, 2020
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thanks for leaving such a great review, I'm pleased to read how happy you are with the service you've received. Kind regards, Cathy

Rated 5 out of 5 stars

Excellent communication

Excellent communication as always from 2 Circles.
From initial contact with Carmen, to the delivery support team.

February 11, 2020
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thanks for the great feedback. Kind regards, Cathy

Rated 5 out of 5 stars

My experience with 2Circles so far has…

My experience with 2Circles so far has been brilliant. To be completely honest, most of that positive experience comes from Carmen. I've never come across anyone who is so personable, quick at answering and genuinely interested in providing you the best service. Super happy and we will continue to use them going forwards.

February 11, 2020
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Hi Tara, thanks for taking the time to leave us such a great review. It's great to read how happy you are with us. Kind regards, Cathy

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