SCG - Be More Together Reviews 

3,828
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional account managers for being extremely helpful, friendly, and exceptionally quick to resolve various technical issues. Local people frequently highlight the outstanding support provided during onboarding and daily business operations, noting that the team consistently goes the extra mile to guarantee seamless communication. Some people were dissatisfied with communication delays, noting instances of unreturned messages and broken promises regarding call backs. Other customers also mentioned experiencing frustratingly long waits on hold and feeling that their concerns were not always properly addressed by the support team.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpful, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive and knowledgeable... See more

Service

Users describe positive interactions with service, highlighting exceptional support and helpful... See more

Response time

Consumers find response times to be prompt, efficient, and reliable. Reviewers frequently praise the super... See more

User experience

Clients share positive opinions on user_experience, highlighting a seamless onboarding process and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SCG is a breath of fresh air after having had terrible service from my last phone provider. Openreach erroneously took my business line and allocated it to someone else. Coral at SCG was really unde... See more

Rated 5 out of 5 stars

My account manager, Steph, has been amazing. Personable, honest, quick to respond and never flaps. She has been promoted & moving to new accounts, I will miss her but a well deserved promotion! I'm su... See more

Rated 5 out of 5 stars

Extremely knowledgeable and very helpful support engineer. I’d had a new router that wasn’t doing its job. The engineer fixed the first issue quickly but we were both baffled as to why the router sig... See more

Rated 5 out of 5 stars

Ben is amazing. He is always at the end of an email or telephone to help me with my IT issues promptly and effectively. He's very friendly and approachable making my communication with him open, clear... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Telecommunication School
  5. Telecommunications Contractor

Written by the company

We have brought 2 Circles, NSN and Hello Telecom under one brand as SCG Together to give our Customers and Partners a supercharged service provider that is so much more than the sum of its parts. Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Be More, Together with SCG

Written by the company

We make it our mission to understand what you need
Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 80% of negative reviews

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4.9

All reviews

(3,828)

1,016 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
CARMEN

Rated 5 out of 5 stars

I reached out to a lot of suppliers…

I reached out to a lot of suppliers with regards to becoming a dedicated supplier for all our new buildings and 2Circles has been nothing short of a pleasure to deal with. Special mention goes to Carmen who guided me through this process and who has been extremely patient and flexible. They make my building wide internet installations so painless now.

October 9, 2019
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Hi Tara, thanks for taking the time to leave such a great review - it's great to read how happy you are with 2 Circles. Kind regards, Cathy

Rated 5 out of 5 stars

Outstanding customer service

Without a doubt the best customer service I have received to date! Carmen is excellent, knowledgeable about the service and was able to answer any query I had no matter how trivial and took her time explaining everything in a way I understood with patience.
Fast, efficient, polite, fantastic service, thanks again 5 stars isn’t enough!⭐️⭐️⭐️⭐️⭐️

March 28, 2019
Unprompted review
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Reply from SCG - Be More Together

Thanks Justine for such a positive review, it’s great to hear how happy with the service you are. Kind regards, Cathy

Rated 5 out of 5 stars

Having previously been with BT

Having previously been with BT, who were expensive and who’s customer service is something to be desired (to say the least) I’ve had a great experience with 2 circles, Carmen was a pleasure to deal with initially and as are the team on hand when you call in with any queries, I’ve mainly spoken to Tom or Joseph and both have been great. Overall very happy with 2 Circles and glad I made the switch.

March 28, 2019
Unprompted review
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Reply from SCG - Be More Together

Thanks for the great feedback Donna-Maria. Kind regards, Cathy

Rated 5 out of 5 stars

2Circles hit the ground running…

2Circles hit the ground running with us, taking over outdated, overworked hardware. They drafted a plan to bring us into the 21st century and set about making it come to life. Any queries we had Carmen was always on hand, any problems we had, the support team always sorted it AND in a timely manner. The approach the support team take is methodical and never just a sticking plaster, always getting to the route cause of the problem. Our IT infrastructure has never felt more secure or in safe hands.

March 4, 2019
Unprompted review
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Reply from SCG - Be More Together

Thanks Matthew, that’s great feedback. Kind regards, Cathy

Rated 5 out of 5 stars

Excellent service and ALWAYS answer the…

Excellent service and ALWAYS answer the phone within a couple of rings - almost always get to speak to Carmen who manages our account without any fuss or the usual large company jargon/computersaysno!
Would very much recommend.

February 27, 2019
Unprompted review
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Reply from SCG - Be More Together

Thanks James for such great feedback. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen & 2 Circles

Carmen & 2 Circles are always quick, efficient and courteous. Exactly what you need if you've suffered at the likes of BT.

February 26, 2019
Unprompted review
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Reply from SCG - Be More Together

Thanks Colin. Kind regards, Cathy

Rated 5 out of 5 stars

Ready to help!

Extremely helpful and always has the right price! I would recommend 2 Circles in a heartbeat. I have worked with Carmen for a couple of years now and I am always impressed by her level professionalism and dogged attitude to getting things done.

February 26, 2019
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thanks for the review, it's great to hear that you are so happy with 2 Circles. Kind regards, Cathy

Rated 5 out of 5 stars

Always wary of service switching…

Always wary of service switching companies especially as we are a business and receive scores of unsolicited calls every year.

Step in 2 Circles to restore my faith. Carmen handled my request for a cost effective telephone and internet solution with patience, knowledge and good humour.

We are now paying a single, simple to understand bill every month that saves us a great deal of money.

No hesitation of recommending Carmen and the 2 Circles team - keep it up!

February 26, 2019
Unprompted review
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Reply from SCG - Be More Together

Thanks John, that's really great to hear. Kind regards, Cathy

Rated 5 out of 5 stars

Best Interests At Heart

Great service from Carmen & her team. I always feel like they find the best solution for us whether that be phone, broadband or mobile broadband. I cant recommend 2 circles enough as they have been great from day one all the way through our contract.

February 22, 2019
Unprompted review
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Reply from SCG - Be More Together

Thanks Marc, great to hear that you are so happy with 2 Circles. Kind regards, Cathy

Rated 5 out of 5 stars

Excellent service in number porting

I had great help from Carmen Webster in a complicated and tedious process of "porting" numbers from another service provider. In this, as in all other aspects of the service I have had from them, 2 Circles have been excellent.

February 2, 2019
Unprompted review
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Reply from SCG - Be More Together

Great to hear, thanks Michael. Kind regards, Cathy

Rated 5 out of 5 stars

Helpful beyond our expectations.

My wife and I were looking for a new Broadband and landline provider as we were about to move house and we contacted 2 Circles. We have liaised with Carmen throughout the transition - which was made 'rocky' by the previous provider, but Carmen helped use deal with that too. Thanks to Carmen's dedication to our needs - she really did go more than the extra mile to help us - we also looked at options for a new mobile and provider for my wife.
Carmen was very attentive to our questions and explained everything about the options including finding the best mobile service in the location of the new house.
We highly recommend 2 Circles and especially Carmen Webster who was a pleasure to deal with, by telephone and email.

February 1, 2019
Unprompted review
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Reply from SCG - Be More Together

Thanks for the lovely review Euan. Kind regards, Cathy

Rated 5 out of 5 stars

During an office move that went…

During an office move that went terribly wrong due to incompetent carriers I was lucky enough to speak to a current customer of 2 circles who put me in touch with Carmen. Between us we were able to source a short term solution whilst my own fibre optic line was being ordered and in turn installed. My business was able to trade without any break in service and I was able to successfully complete my office move.

January 30, 2019
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Hi David, great to hear you're so happy with 2 Circles! Kind regards, Cathy

Rated 5 out of 5 stars

Westcotec

Our company moved over to 2 circles from BT 2 years ago. Everything was made really easy and help and guidance from Carmen at 2 circles is fabulous. We are just now looking to change from ISDN to SIP and again the service and assistance from 2 circles has been excellent along with the prices.

January 30, 2019
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thanks for taking the time to leave such a positive review Dave. Kind regards, Cathy

Rated 5 out of 5 stars

Despite BT being difficult

Despite BT being difficult, I cannot fault the efforts of 2 Circles! I have been dealing with Carmen now for a few months trying to get BT to agree to install the Leased Line. Because of our remote location, BT are putting up a fight. Carmen is relentless in her efforts to get BT to accept the job, and keeps me updated along the way. In the meantime, I have ordered 2 VoIP services from 2 Circles, and both times, the hardware arrived next day, and it was a simple Plug'n'Play job.

January 30, 2019
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thanks for the wonderful feedback Daniel. Kind regards, Cathy

Rated 5 out of 5 stars

A marvellous new phone.

A new phone.
After much prevarication I finally bit the bullet to upgrade my phone and swap to a business contract. I really don't enjoy these processes but then I found Carmen Webster. Yippee! Carmen made the whole process so easy for me. She maintained a wonderful balance of professionalism, patience and persistence to make sure I got the best result for me. I have my phone, it's up and running, I didn't stress out and I am over the moon with the large screen that I can easily see! Couldn't have done it without you Carmen!

July 3, 2018
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thanks Lou, that's great to hear. I'll make sure Carmen sees this. Kind regards, Cathy

Rated 5 out of 5 stars

The right communications partner

From the start to the finish, Carmen expertly guided us in deciding which phone systems was the best for our company. We have ended up with a solution that is not only a lot better but cheaper than our existing system. Having the FSB recommendation too meant we knew we were working with the right communications partner.

I would not hesitate to recommend Carmen and 2 Circles Communication

June 26, 2018
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

That's great to hear Sarah, thanks for taking the time to leave such a lovely review. Kind regards, Cathy

Rated 4 out of 5 stars

We had great service from Carmen

We had great service from Carmen Webster and problems resolved quickly. We did have some teething problems but having the same person dealing with all your issues makes a huge difference, as they know exactly what has been going on with your account.
If ever Carmen was unavailable when I called, she would always returned my call and would ensure that everything was dealt with quickly and efficiently.

June 26, 2018
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Hi Tracy, thanks for the kind words. Kind regards, Cathy

Rated 5 out of 5 stars

Carmen Webster have been absolutely…

Carmen Webster have been absolutely amazing! Very professional and always available. She get things sorted immediately. Just the right person to support my business needs.

June 25, 2018
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thank you for taking the time to leave such a kind review, I'll make sure Carmen sees this. Kind regards, Cathy

Rated 4 out of 5 stars

I have been working with 2 circles for…

I have been working with 2 circles for a number of years and I have found them to be very responsive to any problems we have. Carmen especially has been such a great help with any issues we have going above and beyond to try and resolve things

April 18, 2018
Unprompted review

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