SCG - Be More Together Reviews 

3,827
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional account managers for being extremely helpful, friendly, and exceptionally quick to resolve various technical issues. Local people frequently highlight the outstanding support provided during onboarding and daily business operations, noting that the team consistently goes the extra mile to guarantee seamless communication. Some people were dissatisfied with communication delays, noting instances of unreturned messages and broken promises regarding call backs. Other customers also mentioned experiencing frustratingly long waits on hold and feeling that their concerns were not always properly addressed by the support team.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpful, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive and knowledgeable... See more

Service

Users describe positive interactions with service, highlighting exceptional support and helpful... See more

Response time

Consumers find response times to be prompt, efficient, and reliable. Reviewers frequently praise the super... See more

User experience

Clients share positive opinions on user_experience, highlighting a seamless onboarding process and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SCG is a breath of fresh air after having had terrible service from my last phone provider. Openreach erroneously took my business line and allocated it to someone else. Coral at SCG was really unde... See more

Rated 5 out of 5 stars

My account manager, Steph, has been amazing. Personable, honest, quick to respond and never flaps. She has been promoted & moving to new accounts, I will miss her but a well deserved promotion! I'm su... See more

Rated 5 out of 5 stars

Extremely knowledgeable and very helpful support engineer. I’d had a new router that wasn’t doing its job. The engineer fixed the first issue quickly but we were both baffled as to why the router sig... See more

Rated 5 out of 5 stars

Ben is amazing. He is always at the end of an email or telephone to help me with my IT issues promptly and effectively. He's very friendly and approachable making my communication with him open, clear... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Telecommunication School
  5. Telecommunications Contractor

Written by the company

We have brought 2 Circles, NSN and Hello Telecom under one brand as SCG Together to give our Customers and Partners a supercharged service provider that is so much more than the sum of its parts. Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Be More, Together with SCG

Written by the company

We make it our mission to understand what you need
Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,827)

1,012 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
CARMEN

Rated 5 out of 5 stars

First class at coming up with a…

First class at coming up with a solution and excellent at implementing it.

We did a lot of research and a took a long time deciding, but we are delighted with the service.

Well done Carmen for listening and coming up with the solution and well done Tom for looking after us

April 16, 2018
Unprompted review
Rated 5 out of 5 stars

I have been using the 2Circles services…

I have been using the 2Circles services for a number of years and must say I'm delighted with the service received, especially from Carmen Webster. Carmen is always available when I need her (normally answering emails late into the evening and at weekends (when I know she really shouldn't be responding!), whatever I need it gets done, which is always a great relief. There are few companies or representatives I know or work with, that I have 100% confidence in. Great job 2Circles and especially Carmen, you rock.

March 27, 2018
Unprompted review
Rated 5 out of 5 stars

All of us at Flexistaff agree that we…

All of us at Flexistaff agree that we could not have received a better service than that from the team at Two Circles, in particular Carmen and Tom. Carmen was friendly and efficient from the start and ensured a smooth and problem free transition from our previous supplier. Her customer focused attitude is faultless; she has even replied by return to emails that I have sent her at 10 o'clock at night. She is proactive and prevents problems before they happen. Both Carmen and Tom are providing us with an excellent service and we are delighted to have the backing and support of Two Circles ..... excellent!

March 6, 2018
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Hi Angela, thanks ever do much, we really appreciate this fabulous testimonial!

Rated 5 out of 5 stars

New mobile phone contract

New mobile phone contract
We moved our mobile phone contract for our small business (5 phones) - Carmen at 2 Circles Communications handled everything in a very smooth and efficient way. Excellent service from the quote stage to the completion of the transfer of existing numbers. Excellent contract prices that couldn't be beaten by existing provider. I would highly recommend this service. I am also very pleased to have a named account manager for future reference.

February 28, 2018
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thanks Nicola, for the lovely feedback, which I have forwarded to Carmen and pleased to hear we have saved your business some money!

Rated 5 out of 5 stars

Well done team

Since switching over to 2 Circles as our telephone and communication provider, we have received a service second to none which we have never experienced with other major suppliers. We are extremely impressed with Carmen for her excellent administration and outstanding levels of customer service and also to Tom Smith for resolving all of our technical queries and going the extra mile to assist us as a customer. Well done team keep up the good work as it is a pleasure to be associated with you.

Signed The Directors Headway MSL

February 13, 2018
Unprompted review
SCG - Be More Together logo

Reply from SCG - Be More Together

Thank you John, we all very much appreciate you taking the time to feed back on your Customer experience with Carmen and Tom.

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