Schindler Group Reviews 

terrible service, since January our lift was down for 16 weeks is total when we are in week 31. No explanation, no follow up, just random invoices for call outs. So far the worst service I have ever seen.

Absolutely appalling service, I have been waiting since November last year for repairs to be carried out on our company lift. Numerous emails and calls have been ignored, I have even emailed the Field Operations Director who promised a resolution but I am still waiting.

this lift compony is very good because they have good quality and the lift break downs are not because the lift is bad,it's because some people just go crazy!

they tried to sell us a new elevator for 25k € instead of fixing the old one (20 yrs old). after an overhaul by another company, we actually spent 3k€. very bad service, never again Schindler

No trust in this company.
Bad experience no1
when we had a call out for a bit of kitchen roll covering sensor ! The engineer was here 3 hours !!! Yes 3 hours and a cost of over £1000 !
Bad experience no 2
Told our lift shaft needed painting after 2 years ! Engineer told me it was spotless. At a cost of over £1200 , Industry recommendation is 5-10 years !
Bad experience no 3
Was told we had a maintenance visit when in actual fact we didn’t . I checked on the cctv and saw no engineer turned up . I called him and said he went to service a lift at a different address as he got us mixed up. Nobody from the office would look into it when I asked for his arrival time ! I had to investigate that we paid for a service we never got ! I’ve put in a written complaint !
Bad experience no 4
Was told by risk assessment safety signs need to be up and there are loose wires need replacing , after 2 years of asking I am told by the engineer the lose wires are fine and I don’t really need signage but he will get the office to send a quote !! Over £550 for a sign that costs £8 online and half a days work to put the sign up 😂😂😂😂. The service takes them no longer than 15 minutes but it takes him half a day to put a sign up with no nails ! It’s going to cost us £2k to leave for another lift company but it will cost us more in the end staying with them!!
Update : I have had a reply from the complaints manager who thankfully is taking this matter as seriously as it is and we have a scheduled telephone call for this week to discuss all prior issues .

Very bad service

Our Schindler lifts, 4 of them, intermittently and regularly malfunction inspite of monthly maintenance which takes them 3 days of blocking each main passenger lift for 1 day each. In a 36 story building with 3 basement parking levels this level of unavailability becomes completely disruptive to the lifestyles of residents and a danger to them in case of health emergencies where stairs are not an option.

The lifts have trapped people at times requiring emergency rescue to come to the apartment. Ropes had deteriorated with residents being told 'its safe to use until its replaced...'

The service provider, Trade Promoters Ltd is incapable at management and at service levels to provide any reliable or competent solutions reflecting a poor agency role for the Schindler brand in Sri Lanka.

Suggest to find better alternative service providers who display real care for safety first!

An informative and worthwhile experience of this tour with Wojtek our guide for this tour. His knowledge and style of presentation made the day very enjoyable , despite there being a change of time, and miscommunication about the change with The company discover cracow.

Awful. 2 of the 3 lifts do not work in a building that is 23 floors high (location E14). This has been ongoing for 9 months. Even when working the lift is slow. All the residents are fed up.

Building
The Crescent
BS1 5JR

Almost new equipment (3 years old) - 4 Travelators, 1 lift installed and serviced by Schindler. Based on data supplied from SLA a review of call/stoppages across all five [5] units for the period January 2023 through to December 2024 is listed below.

Total of all calls for this site over the twenty-four [24] months period was one-hundred sixteen [116].

Based on a twenty-four [24] months overall combined running average for the entire site excluding chargeable calls, the overall operating reliability and performance is defined as “Average to Poor” for all units by industry standards.
Schindler - time to get your ACT together.

After 8 months they have still not finished installing the lift in my parents' apartment building in Italy (my parents are elderly and have difficulty walking). A fairly simple installation, 3 floors, a very wide staircase, no scaffolding required. The work was intermittent, with long periods of inactivity. Every time I asked about the timetable, they said they had other work to do. In November they promised to deliver the lift by the end of the year, but this has not happened. I'm currently asking for an update, but they're not responding.

After Schindler's reply, which you can see below, I gave them all the necessary details. I have done this over the past few months but nothing has happened. I'm not confident that they will do anything.

Still no working lift. Going into 7 months now. Can’t even answer the factors how long it will take to run test. Update from post in September.

Schindler Group's lifts are incredibly disappointing. Despite being brand new, they constantly break down, causing endless frustration and inconvenience. For a company of this scale, the lack of reliability and quality is unacceptable. Look elsewhere for dependable lift solutions.

i have tried to have my escalators serviced for 3 months. They both have noise issues. They are both on a quarterly service plan. i have placed 4 different service calls, each time they say someone will come. My local office wont awnser the phone. We spent over 100k last year on maintenance. i dont understand why they wont come here and take more money.

Appalling customer service. We have had a broken lift for eight weeks and they they cannot get the part nor can they give us an eta on when we can get the part. Avoid this company!

This company is a joke and a crowd of cowboys. PLEASE do not touch them with a barge pole. My son is staying in student accommodation in Dublin and over the last two years the lift has been broken more times than it worked. A lady was trapped in the lift when it broke down a while ago and the situation is unchanged. The lift has not worked since last Friday and all you get is the engineer is not answering his phone, yeah right!!! Even if it costs more choose another company because this shower will see you admitted to an asylum.

The lift at my block of flats in Edinburgh has been out of service for over 3 months. We have several disabled people living in the block who either cannot m as b N as he stairs or have extreme difficulty with stairs. One resident had to be carried downstairs in a medical emergency! Schindler have told the factors that deal with our block that parts were supposed to arrive at the end of July. Now they are saying the end of August! They keep on moving the goalposts and it’s horrendous. I definitely would not recommend them as as a reliable lift company. Come on Schindler ! This is not acceptable.

This is an update on a prior review for a repeatedly dysfunctional elevator at 2300 Vestavia Reserve in Birmingham, Alabama. The elevator was down for a month in late May-June, serviced on June 27, and failed again on July 9. We've found that Schindler repairs typically last a few weeks, at best.

Elderly and disabled people continue to be disadvantaged by this kind of poor performance--replicated for years, including a multiple-month shut down in 2022.

The most recent shut down required one or more calls to local EMTs to carry a disabled women downstairs so she could keep her medical appointments. Thanks to local taxpayers for providing this service. Schindler undoubtedly appreciates it.

Please don't rely on any single review, including mine. However, if you look here, at Goggle, and Yelp you'll see multiple comparable complaints. Conclusion: something is decidedly wrong at Schindler.

The "They Don't Care" attitude was manifest to me when a regional Schindler manager told me via email that he would only confer with apartment management, not with individual users of the elevators like me. This is one of the most craven corporate attitudes toward "public service" I've ever encountered: "We don't care if you're trapped in one of our many dysfunctional elevators. You're on your own unless you sign a service contract with us." Imagine if every public conveyance adopted that approach. It's social Darwinism on stilts.

There's a reason for all the negative reviews. Think twice before installing or using a Schindler elevator.

Their customer service is non-existent. The do not return calls or respond to emails. If you can get them to come out they will pretend to fix your elevator and bill you a fortune. Then it will continue to break down constantly, multiple times in a week, and you get billed for every call but they never fix anything. They truly do not care about the customer at all. Even if your clientele are elderly people in wheelchairs, they don't care. They can sit downstairs overnight, and they will not lift a finger to help. Their call center will even tell you they don't care.