Absolutely shocking customer service. Order arrived damaged and what isn't damaged is of extremely poor quality. The customer service advisor was unhelpful and rude and I'm now left with almost £100... See more
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Spent over £50 deliberately to take advantage of the 'free next day delivery'.Waited 4 days then only part of the order arrived with incorrect sized boxes, packaging in disarray and items missing. Mu... See more
Company replied
Great service at a reasonable price. very quick delivery. Ideal when moving house. Having now used the tape it’s absolute rubbish, it doesn’t have any adhesive quality and lifts off the boxes short... See more
Company replied
I chose to order from this company after seeing their reviews .. but since my experience is a bit different I thought I'd share. The quality is very poor on the mailer boxes I ordered. I am settin... See more
Company details
Information provided by various external sources
We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.
Contact info
Unit 29, Lingfield Point, McMullen Road, DL1 1RW, Darlington, United Kingdom
- 01325 464769
- info@schottpackaging.co.uk
- schottpackaging.co.uk
2.1
Poor
276 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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There was a delay in delivery but I was…
There was a delay in delivery but I was kept informed as to why and the time scales. Excellent value for money
January 11, 2019
Unprompted review
Reply from Schott Packaging
Hi there Stephanie,
Thanks so much for leaving us this 4* review. We're so pleased to read your kind comments regarding the product, pricing and communications throughout.
We look forward to working with you in future.
Best Wishes,
Schott Packaging
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Yodel is not a good supplier choice
Yodel is not a good supplier choice. Missed delivery and left my package in the street.
January 10, 2019
Unprompted review
Reply from Schott Packaging
Hi Luke,
I'm sorry to hear you've had some difficulty with your delivery. It is my understanding that our customer service team is already following up on the enquiry raised with Yodel surrounding this.
The courier drivers are authorised to deliver parcels safely to a premises or to neighbours either side if the receiver isn't home when they call, however it seems in this instance that the driver may not have correctly assessed the safety of the location chosen before delivering and on this basis we will continue to follow up and ensure there is a satisfactory outcome to the enquiry.
Apologies again for any inconvenience caused,
Schott Packaging
Good quality
Boxes are very good quality, super fast delivery. Not too well packaged, and some boxes were damaged, but still useable. I also didn't receive the marker that was supposed to have been included. All in all though - good price and service, and I would buy from them again.
January 9, 2019
Unprompted review
Reply from Schott Packaging
Hi there Alda,
Thanks so much for taking the time to leave a 5* review, it's greatly appreciated! It sounds as though your package may have sustained some damage in transit from what you've described, and we'll be sure to query this with our carrier. We'll also feed this back to our warehouse as we're always looking to improve all elements of our service even down to the way our materials are shipped.
It's fantastic to hear you were so pleased with the product and how fast it reached you. Please do feel free to reach out to us on your next order and we can include the missing marker pen for you no problem! We look forward to seeing you back again soon.
Best Wishes,
Schott Packaging
poor
poor - the delivery was very late. I recieved one part of the order in a few days... but was missing 1/2 the order.. was told it would arrive but it did not until much later... why charge next day delivery when it takes over a week?
January 9, 2019
Unprompted review
Reply from Schott Packaging
Hi there,
I'm sorry to hear you had some difficulty receiving your order. As we are limited by the courier on weight and size for each individual parcel, sometimes orders have to be split into multiple consignments for shipping. Where this occurs it is possible that transit delays could affect certain parts of the order and not others.
Upon looking into the tracking information, it appears your 2 consignments were shipped on time Thursday January 3rd estimated for delivery Friday January 4th. I'm glad to see the first parcel arrived on time January 4th, whilst the second incurred a 1 working day transit delay, instead arriving Monday January 7th (The courier do not move parcels on weekends or bank holidays so in the case of a missed delivery on a Friday, it is forwarded for delivery on the Monday).
Please accept our apologies for any inconvenience caused by the second part of your order arriving 1 working day behind the estimated schedule. Rest assured, we relay all issues of this type to the courier for investigation and do our best to prevent them where possible . We hope to see you back again soon.
Best Wishes,
Schott Packaging
Great Service
January 4, 2019
Unprompted review
Reply from Schott Packaging
Hi Roger,
Thank you for leaving the positive review!
We look forward to working with you again in the future.
Best Wishes
Schott Packaging
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I am happy for all my orders
I am happy for all my orders, very prompt and good food the prices
January 3, 2019
Unprompted review
Reply from Schott Packaging
Hi there Elizabeth,
Thank you for leaving us this 5* review, it's fantastic that you were so pleased with the pricing and speed of delivery! We hope to see you back soon - all the best for the New Year.
Best Wishes,
Schott Packaging
Reply from Schott Packaging
Good Morning Justin,
Thanks so much for this 5* review - we're glad to hear you had a great experience with us and hope to see you back soon. Happy New Year!
Best Wishes,
Schott Packaging
BARGAIN BUBBLEWRAP!
I am SO HAPPY I found this website! It annoys me so much when other sites charge £25 for bubble wrap, but by the time you get to the checkout it’s literally doubled in price because of VAT, shipping, and god knows what else.
I got 300m of bubble wrap for £28 (including shipping) WHAT A BARGAIN! This is definitely going to be my new source for bubble wrap and other packaging items 😄👌
Oh, and it arrived within like 16 hours of ordering it. Super efficient!
December 13, 2018
Unprompted review
Reply from Schott Packaging
Hello Kate Chesters,
WOW what a great 5* review! Thank you very much! I am pleased to see you're happy with the bubble wrap and delivery.
We look forward to working with you again in the future.
Best Wishes
Schott Packaging
Delivery was a day late..
Delivery was a day late... boxes are good but the amount of bubble wrap they give you in the 2-3 bed house pack is tiny!!! Not at all enough!
December 13, 2018
Unprompted review
Reply from Schott Packaging
Hello Jemma Joy,
Thank you for the 3* review. Apologies you didn't have enough bubble wrap in the pack to complete your entire move, we do try and provide enough materials for the full move or at the very least enough to make a good start on packing!
I am very sorry that delivery took a little longer than expected I hope this didn't cause you too much trouble, unfortunately couriers are currently experiencing large seasonal volumes and are doing their best to deliver as closely to the advertised times as possible!
Thanks again for your patience.
Best Wishes,
Schott Packaging
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Moving boxes were supposed to arrive…
Moving boxes were supposed to arrive next day and it took 2 days
December 10, 2018
Unprompted review
Reply from Schott Packaging
Hello Manu,
Thank you for the 3* review. I am very sorry that delivery took a little longer than expected I hope this didn't cause you too much trouble, unfortunately couriers are currently experiencing large seasonal volumes and are doing their best to deliver as closely to the advertised times as possible!
Thanks again for your patience.
Best Wishes,
Schott Packaging
Reply from Schott Packaging
Hello Keith,
Thank you for the 5* review, I hope the boxes were put to good use!
Best Wishes
Schott Packaging
Excellent product at a very good price…
Excellent product at a very good price delivered on time & to a remote destination. Excellent.
December 4, 2018
Unprompted review
Reply from Schott Packaging
Hello Louise,
Many thanks for your kind comments. Please visit us again soon!
Best Wishes,
Schott Packaging
Delivery was an issue
Delivery was an issue, it took a few days before before delivery date was confirmed
December 3, 2018
Unprompted review
Reply from Schott Packaging
Hello Gabriel Amodio,
Thank you for the 4* review, I hope the delivery delay was not too much of an issue in the end. We apologise for any inconvenience this caused you.
Best Wishes,
Schott Packaging
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Reply from Schott Packaging
Hello Othmane,
Thank you for the 5* review. We hope the moving kit was put to good use!
Best Wishes,
Schott Packaging
Bubble wrap and boxes are great
December 1, 2018
Unprompted review
Reply from Schott Packaging
Hello Jesamine,
Thank you very much for the 5* review! We're pleased to hear that you're happy with the bubble wrap and boxes you received.
We do hope to see you again!
Best Wishes
Schott Packaging
Value for Money
Competitive prices, well explained products in delivery domain.
November 25, 2018
Unprompted review
Reply from Schott Packaging
Hello Samson Bhatti,
Thank you for the 5* review.
We do hope to work with you again in future!
Best Wishes
Schott Packaging
The package arrived on time and well…
The package arrived on time and well wrapped meaning it didn't get wet in spite of the very wet weather.
November 21, 2018
Unprompted review
Reply from Schott Packaging
Hello Mrs Thorn,
Thank you for the 5* review, we are pleased to hear that your order arrived safe and dry!
Best Wishes,
Schott Packaging
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I ordered my package 13 days ago and…
After an initial delay in receiving my package, due to the courier service, a Schott representative contacted me and resolved the issue. I was very impressed with their service and follow up calls. I received my package and I am very happy with the product.
November 21, 2018
Unprompted review
Reply from Schott Packaging
Hello Tony Theobald,
Thank you for the 4* review. We appreciate your update on this order. I understand there had been issues with the courier delivery but I am happy to see that you were overall happy with the products received.
Best Wishes,
Schott Packaging
Good people to buy from
Delivery took a couple of days longer than expected and I contacted the company and was reassured. The product was just what I wanted and I was very happy with it.
November 19, 2018
Unprompted review
Reply from Schott Packaging
Hello Helen,
Thank you for the 5* review, I am sorry for the delay with this order but I do appreciate your understanding. We hope to work with you again soon.
Best Wishes,
Schott Packaging
Reply from Schott Packaging
Hello Stephen,
Thank you for the lovely 5* review. We are happy to hear that you were satisfied with the order.
We look forward to working with you again.
Best Wishes,
Schott Packaging
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