Schumacher Cargo Logistics Reviews 

Schumacher Cargo Logistics has failed to ship my vehicle on the promised shipped date
already three times. Originally promised to be shipped on 6/30, then 7/24 now 8/11. Even the 6/30 ship date was already one month after taking
possession of my vehicle on 5/24. There is no way for me to take my vehicle back and
change forwarder.

Extremely professional service so far - Easy administration, Clear and defined process.
The packing crew were outstanding - Polite, Professional - Fantastic experience so far - Thank you

⭐ 1 star for SCAM!
Absolutely disgusted by this greedy, unprofessional company.

We arranged our international move from Reading, UK to Atlanta, USA through PSS Removals, who unfortunately partnered with this disgrace of a delivery company in the U.S. The experience has been nothing short of a nightmare.

Our contract clearly stated:
“Destination: Atlanta (within 30 miles)” and yet, once the shipment reached the U.S., we were suddenly told we owe $170 extra for being "8 miles over" some vague, never-defined delivery zone. There’s no clear port mentioned, no explanation of how the distance is calculated, and when we started asking legitimate questions, the silence began.

Ruth Ortiz stopped responding completely.
Helen Griffin (PSS removals in the UK) ignored multiple emails.
Steven Peña and managers Nik and Filip from the LA office have been totally unresponsive.
It has now been nearly 3 months since our items left the UK - and I’m almost certain we’ll be waiting another 3 months, if not more. And based on everything I’ve read, I now live in fear that we’ll receive damaged goods on purpose, simply because we were asking too many questions and not agreeing to everything what they said.

Unfortunately we had to pay, as they stopped talking to us. How pathetic.

To make it worse, their packing methods are laughable - before shipping they wrapped almost everything in nothing but thin paper. No proper padding, no protection, it’s hard to believe this is a company trusted with international relocations.

This isn’t just poor service - this is deliberate NEGLECT and MANIPULATION. Their entire strategy seems to be: ignore the customer, stall the delivery, and punish anyone who doesn’t quietly accept made-up charges.

If I had known PSS REMOVALS (UK) was partnered with a U.S. SCHUMACHER CARGO LOGISTICS team like this, I never would have trusted them with our belongings. Now we’re left in limbo, wondering when - or even if - we’ll see our things again, and in what condition.

Do not, under any circumstances, use this company.
If you’re moving internationally and see Ruth Ortiz, Steven Peña, Helen Griffin, or any reference to this U.S. group through PSS — take your money and run.

Greedy, dishonest, and utterly disgraceful.
1

Simply horrible. No help whatsoever. We imported two vehicles and Schumacher was supposed to facilitate the process stateside./. They did absolutely nothing, refused to answer questions and ended up charging more than double the quoted amount.

Our vehicles were tagged for more extensive customs inspection, which was not Schumacher's fault. However, Schumacher did not monitor the process and declined to intercede which cost us an additional $10,000 in new charges on top of the $4,000 they billed.

Only after months of our own efforts was that number properly reduced by $7,500, as the excess demurrage fees were an error. Schumacher was of no help. We did all the work with the certified warehouse (Hapag-Lloyd). Schumacher only bothered to answer us when we reported that we had resolved the problem.

Prior to that, Schumacher issued us three adjusted invoices, each one including the erroneous fees. They were happy to simply let us pay the excess. This seems to be the common thread on all these negative reviews. They know that customers are typically one-time. They know these customers are likely eager to get their shipments, and will likely capitulate and pay the excess fees. We were just lucky to have the time and resources to wait and fight the fees. The way they mistreat their customers is truly shameful.

Avoid Schumacher. Their 2 star rating on trust pilot, google and BBB is well-deserved. There are better options.

Outstanding International Moving Experience with Schumacher

I recently used Schumacher for a relocation from the US to Germany, and I couldn't be more impressed. From the very first interaction, their team was responsive, professional, and incredibly helpful. The entire process was seamless from start to finish.

After my initial call with the shipping coordinator, I felt so confident in their expertise that I didn’t even consider looking elsewhere. Their knowledge and clear communication put me completely at ease.

On moving day, the crew arrived on time and worked efficiently while treating my belongings with the utmost care. Every item was handled thoughtfully, and the team was both courteous and respectful throughout the entire process.

Schumacher made what could have been a stressful experience feel easy and manageable. I highly recommend them to anyone planning an international move—they’re truly a class act.

I could definitely recommend scl to anyone shipping to Europe,i shipped a harley Davidson i inherited from my father when he passed away,it was in the same condition as when it left the Usa when i recieved it here in norway,special thanks to Filip michelet for the fantasic job he did with everything

Ford Galaxie 500 shipped from the USA to the UK, all made easy, all emails, phone calls answered my questions during the movement of my shipment.

Schumacher Cargo was very disappointing, they were not transparent about the delivery or the inspection.
They had my vehicle for over 3 weeks and then said that they had no drivers. Finally when the car was delivery to the Miami address, I was then told I had to wait on the documents before I could get my TAG. Even before the TAG, I had to get the car inspection done, which again another lot of money I had to spend. I thought having spent over $5,500.00 that all this was included in the price. If they don't know about the different things that each state charges, they should actually find out and let the customers know, that there will be additional charges, once arrived in their particular state. No Transparency at all, which is such a shame. All what was happening I was passed from one section to another and then un answered emails. Very poor service. DO NO USE THIS Shipping Company

AVOID at all costs. Schumacher was assigned to handle the US side of our trans-atlantic move. In case you haven't done this before (we hadn't), the shipping company gives the container to the cargo company for a set time, usually 5 days. Schumacher didn't tell us they had it for the first day (despite us emailing to check in the day before), and then said they didn't have anyone to deliver it for the remaining days. Here's the best part - they then said we would have to pay the additional $1,200 in fees to the shipping company for having the container too long! They wouldn't deliver our belongings until we paid, holding us hostage. They said their terms make clear that we have to pay for things out of their control. I assume you're ahead of me on this but how is Schumacher not informing and then not having people to deliver out of their control?? It's now been almost a month and they won't reimburse us. I've asked for the receipts of the shipping company charges, and the contact info of the shipping company too. Guess what - they won't send them to me!! There's a five letter word for if they overcharged me...
My experience with Schumacher was terrible. By the way, I cc'd the owner of Schumacher on emails - he never replied. Bad people, bad company. AVOID.

I contacted a few logistics companies to ship my car from France to California. The person who replied from Schumacher was pleasant and had the title of COO, I thought I was in good hands. I cannot describe how DISAPPOINTED I am with this company.

I agreed to the quote on November 27th to arrange for pick up, the car was picked up on December 10th with two days to get to the port, I was told the container would be a 40 foot shared container and would ship within 2-3 weeks (three weeks would be January 2nd).

I routinely asked for updates, and could not get a concise date it would ship, as we got closer to the end of December, I was told that if I want the car to ship sooner, I could pay an additional $2500 for a 20 foot container and that would ship on or around January 4th, already days after the original outside window date/cost. Of course I asked when the shared container would ship at our agreed upon price and was told that we do not have that information at this time. So would my car still be there now if I didn’t pay the $2500 for the 20 foot container ? Sitting at the Schumacher holding area in Rotterdam for a month.

I agreed to pay the $2500 EXTORTION money so I could get my car. I even sent a note to the president of the company who never replied. I got an invoice that was higher than the agreed to price, so of course we had to go back and get it revised, you cannot trust anything will go as planned. I was told at one point that everything I was told was factual, clearly it wasn’t when it came to dates, time or in this case cost.

Just before New Years, the shipper reached out to the previous owner to have more papers signed, he was not happy at all, in fact he assumed the car was in California already since it has been over a month since it left his house. He begrudgingly signed the documents.

SO we had the papers signed, the car was there and I tried to pay the freight charge so it would ship when promised, I paid within an hour of getting the final invoice including the extortion payment, and only then found out the ship wasn’t leaving until January 8th, nearly four weeks after the car arrived at their port location, ONLY because I agreed to the additional $2500 extortion amount.The 8th wound up as the 9th, then the 10th, and then the late in the day on the 11th. The original ship date was January 2nd for the 40 foot container. With he EXTRA $2500 made it over four weeks. I know they cannot control when a ship leaves, but it compounded the misery….

A few weeks before the ship was to dock in Los Angeles, I asked for an updated accounting of the taxes and duties due from me when it lands, previously I had an estimate that valued the car incorrectly, all I wanted was an updated estimate, more than 20 emails and a phone call later, I got what I requested. It was a VERY simple request I thought. Especially since the person I was dealing with is the company COO.

A week before the shipment was to be delivered, I reached out to the COO and Car shipping supervisor and asked why the tracking information they provided hasn’t updated in over a week. I was told the next day that it shows that the ship is scheduled to dock in the specified date. I asked how do we know if the information is still correct since it is not updating. I found the ship on a different website than they provided, it is showing the ship is at anchor after leaving the Panama Canal for 4 days, of course, the information I found on different websites was more accurate than what I was getting from Schumacher employees, the shipment is delayed again, I KNOW that they are not responsible for what happens on the ship, but being able to report on it should be their job. I am sure I have become a pain in their ass, but if they just communicated, I wouldn’t have been. The car was finally released to me on February 26th, 90 days after agreeing to ship with this company.

The car transport supervisor routinely doesn’t answer direct questions without prodding . I keep all of the over 100 emails as proof of my comments above, it has been a very disconcerting experience and I do NOT recommend. This is not the first car Ive imported from Europe, the first experience was 40 days from the time the shipper was called until the boat arrived in Los Angeles, that was in 2023. 90 days may be acceptable to some people, but the lack of concise communication is a huge concern. If they would have provided updates with answers to future steps, most of this could have been avoided.

All arrangements made easily via email, accommodating shifting building requirements on my end; arrived right on time; delivered everything to requested locations promptly- everything was well labeled and in perfect condition.

Terrible Company to work with. If ZERO Stars were a category, this company would deserve it. I normally read reviews before making a decision but was caught up in the expectation this company could collect our personal possessions from our US home and ship them to our new home in less than 12 weeks. The time frame promised by Schumacher helped determine what items we would ship and influenced our decision not to 'fly' them over. Shipping overland saved us $2,000 ... which we eventually had to spend on clothing and other items as we waited and waited and waited for our items. In short, we saved no money! I have since read the reviews and the majority are terrible (with the exception of Schumacher's own web site ... what a surprise).
I would not recommend Schumacher Cargo for personal shipping. Just don't do it. Look elsewhere, consider the reviews and spend more money if you have too. It took 6 months for our personal items to be shipped from the US to New Zealand. The sales person basically lied to us from the get-go and even told us that if we could have everything ready in less than a week that it could be quicker. When I checked in after hearing nothing for 9 weeks I was told that our items were still in the US. The communication was non existent. If I did not ask for updates I would not receive any information or updates. On a positive note, the local delivery company (Conroy Removals) and team in New Zealand were fantastic. They were proactive with their communications and kept us updated.

This is our second international movie with Schumacher. From Dennis Waechter, Moving & Relocations ‑ Sales Executive to Ashley Dixon,
Moving & Relocations ‑ Move Coordinator, EVERYTHING was seamlessly done. The packing teams are courteous and detailed oriented, packing our belongings carefully and open to feedback if we wanted something packed a special way.
Highly recommend Schumacher experienced company with clear communication and instructions on both the receiving team and the export team.

“I would not recommend Schumacher Cargo for personal shipping. It took 5.5 months for our household items to be shipped from US to Ireland. The sales person told us it would be 8-12 weeks. She even told us that if we could have everything ready in less than a week that it could be quicker. When I checked in after hearing nothing for 8 weeks I was told that our items were still in Houston. The communication was awful. If I did not ask for updates I would not receive any information or updates. They seemed as thought they did not care about my items.
On a positive note, the packing team that picked up our items was great. Also, the local delivery company and team in Ireland (Get Cracking) was fantastic. They were proactive with their communications and kept us updated.

I WOULD NOT RECOMMEND THEIR SERVICES.”

DO NOT USE. I moved from Boston to the United Kingdom, and my experience with Schumacher Cargo Logistics on the UK end has been appalling. Everything initially went normally, with the shipment packed and taken to the storage warehouse. After that, it took from May to mid-July to ship the items, with my items only arriving at my apartment on the 22nd August. Somehow, one of my boxes mysteriously disappeared during that time.

I took out insurance, which is helpful, but as it turns out, my claim is worthless because the movers on the UK end didn't unpack my items, and I was NOT informed that this would impact my claim. Furthermore, my correspondence and dealings with the company have been terrible, with excuses for the missing box such as "it happens" or "mislabelling". I challenged them and asked to check the CCTV, as I was confused by the fact that all my other boxes (1-21) arrived labelled, but Box 13 went missing. How could a box that has been clearly labelled alongside the others at the warehouse go "missing"? They claimed that my possessions wouldn't be worth enough for someone to lose their job over (which is fair, but also unhelpful and who knows, if that's true...then where did my box go??). I have now been fighting to receive my insurance claim finances back from Schumacher, which is a nightmare.

Don't bother with this company. I should have conducted proper due diligence; my goodness, they have bad reviews, and the customers pay the price.

I have also shared this review on Yelp.

I signed with Schumacher in Virginia to ship my goods to Italy. The way they work is the first person you deal with is a sales person. They secure the deal and you’re assigned to a move coordinator. It did sort of feel once I signed I was off the radar but later you’ll see that wasn’t the case. This person told me all the things I need to do and and sent forms. Asked for a copy of my Italian identity card since I was already a resident. Then I heard nothing else until I arrived stateside. I emailed and was assured they had everything they needed to clear customs etc. Two days before the move my coordinator quit working for the company (or was fired). No warning. I reached out to my sales person who stepped up to help me. I was assigned another coordinator and in the end the move went off without any more hitches. I will say I was a bit stressed.
The shipment arrived in Rotterdam. The inventory I had made with estimated values was changed to a much lower amount. I was told not to change it, just to sign it. So I did. In the end I paid no duty even though I was resident in Europe. I was notified the goods had arrived. I was notified when to expect delivery. The delivery went off without a hitch. All in all everything worked out in the end.it wasn’t perfect, but it wasn’t bad.

Worst company - AVOID AT ALL COST

Wish I did a bit more research before I signed with them - they are the biggest scammers. Similar to others’ experience, once you sign a contract, everything goes out of the window. I was conned out of 2k for a transatlantic move - if I had time/money to spare, I’d take legal action just for the principle of it.

I am a dual citizen and I periodically live in the US and the UK. I have previously used this company to ship a motorcycle from the UK to the US with no problems whatsoever, this was before I had the displeasure of dealing with Warren Barnes. Warren basically told me I couldn't ship it, he'd been doing this for years and knows what he's was doing. But I found this hard to believe, so just to check, I contacted the US Embassy in the UK to ask their advice. I spoke to a US Customs agent there who said to call the EPA, and ask if I could import the vehicle. I called the EPA helpline in the US, and they told me I just needed a letter from the manufacturer saying it conformed to EPA requirements. I emailed Warren this info, and below is the email I got back from him.

-------------------
You make me smile Jack or is it Karl ?

Your right Jack, I know absolutely nothing about shipping in vehicles, The EPA and the US Embassy, ah gee, that’s where your troubles begin…why not ask the Mail Man ? He does shipping, im sure he is a world of information for you

I can find you 300 more companies that will ship the bikes for you, let me know I will send you a list of them

Good luck to import them, im not saying you cant do it, but should the shipment get stopped or reviewed in a few years by US Customs Vehicle experts, then well……

Best
Warren
-------------------

As you can see Warren's grammar is appalling, and this is supposedly a Director of the company, he's listed on the website as Vice President, really? My last name is Frost, so people normally call me Jack, obviously too difficult for Warren to work out, which is presumably why he replied with condescending abuse! He seriously thinks he knows more than the EPA and US Customs who deal with imports. He then says that he's not saying I can't do it, well surely if he's as good as his ego thinks he is, then he would have figured out how to do it, just as the person I dealt with last time I used this company had.

What a shining example to the rest of the company. No wonder so many reviews say rude staff, that's the example their Vice President gives them. I'm not sure who owns this company, but I would be re-evaluating my upper management structure ASAP!

I contacted Ducati, they gave me a letter which I sent to the EPA, and they said I can import my bikes no problem as they comply with the EPA requirements. They also emailed me a reference number to put on the US Customs form. So much for Warren's vast knowledge!

The company also don't show the Trust Pilot reviews on their website, only the 'approved shopper' reviews which it appears the company can control somehow, so they're pretty much worthless. But I agree with the majority of reviews on here regarding this company, AVOID THEM AT ALL COSTS!

I found another company, and after a 15 minute conversation, and sending them the email I got from the EPA, they're picking my bikes up next week.

this is MINUS 1000 stars
I relocated for the US to Ireland. Poor communication
disrespectful and rude.
They come across very nice until you become a client then you are just a number.
They had no idea how many custom documents I needed to prepare for Ireland. At least 12/15 different documents to present to clear the 53 boxes. I was in a new apartment with no internet and no printer and everytime I would present a document to the local team they would ask for more. To be clear documents that you CANNOT prepare from the US like for example the energy bill or phone bill that you can ONLY have after a few days that you arrive.
To make short the boxed arrived and BE CAREFUL .... the item that you insured they are very well wrapped the ones that you didn't they are not.
An antique chest arrived with all broken legs and a painting with the glass broken.