Schumacher Cargo Logistics Reviews 

I signed with Schumacher in Virginia to ship my goods to Italy. The way they work is the first person you deal with is a sales person. They secure the deal and you’re assigned to a move coordinator. It did sort of feel once I signed I was off the radar but later you’ll see that wasn’t the case. This person told me all the things I need to do and and sent forms. Asked for a copy of my Italian identity card since I was already a resident. Then I heard nothing else until I arrived stateside. I emailed and was assured they had everything they needed to clear customs etc. Two days before the move my coordinator quit working for the company (or was fired). No warning. I reached out to my sales person who stepped up to help me. I was assigned another coordinator and in the end the move went off without any more hitches. I will say I was a bit stressed.
The shipment arrived in Rotterdam. The inventory I had made with estimated values was changed to a much lower amount. I was told not to change it, just to sign it. So I did. In the end I paid no duty even though I was resident in Europe. I was notified the goods had arrived. I was notified when to expect delivery. The delivery went off without a hitch. All in all everything worked out in the end.it wasn’t perfect, but it wasn’t bad.

Worst company - AVOID AT ALL COST

Wish I did a bit more research before I signed with them - they are the biggest scammers. Similar to others’ experience, once you sign a contract, everything goes out of the window. I was conned out of 2k for a transatlantic move - if I had time/money to spare, I’d take legal action just for the principle of it.

I am a dual citizen and I periodically live in the US and the UK. I have previously used this company to ship a motorcycle from the UK to the US with no problems whatsoever, this was before I had the displeasure of dealing with Warren Barnes. Warren basically told me I couldn't ship it, he'd been doing this for years and knows what he's was doing. But I found this hard to believe, so just to check, I contacted the US Embassy in the UK to ask their advice. I spoke to a US Customs agent there who said to call the EPA, and ask if I could import the vehicle. I called the EPA helpline in the US, and they told me I just needed a letter from the manufacturer saying it conformed to EPA requirements. I emailed Warren this info, and below is the email I got back from him.

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You make me smile Jack or is it Karl ?

Your right Jack, I know absolutely nothing about shipping in vehicles, The EPA and the US Embassy, ah gee, that’s where your troubles begin…why not ask the Mail Man ? He does shipping, im sure he is a world of information for you

I can find you 300 more companies that will ship the bikes for you, let me know I will send you a list of them

Good luck to import them, im not saying you cant do it, but should the shipment get stopped or reviewed in a few years by US Customs Vehicle experts, then well……

Best
Warren
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As you can see Warren's grammar is appalling, and this is supposedly a Director of the company, he's listed on the website as Vice President, really? My last name is Frost, so people normally call me Jack, obviously too difficult for Warren to work out, which is presumably why he replied with condescending abuse! He seriously thinks he knows more than the EPA and US Customs who deal with imports. He then says that he's not saying I can't do it, well surely if he's as good as his ego thinks he is, then he would have figured out how to do it, just as the person I dealt with last time I used this company had.

What a shining example to the rest of the company. No wonder so many reviews say rude staff, that's the example their Vice President gives them. I'm not sure who owns this company, but I would be re-evaluating my upper management structure ASAP!

I contacted Ducati, they gave me a letter which I sent to the EPA, and they said I can import my bikes no problem as they comply with the EPA requirements. They also emailed me a reference number to put on the US Customs form. So much for Warren's vast knowledge!

The company also don't show the Trust Pilot reviews on their website, only the 'approved shopper' reviews which it appears the company can control somehow, so they're pretty much worthless. But I agree with the majority of reviews on here regarding this company, AVOID THEM AT ALL COSTS!

I found another company, and after a 15 minute conversation, and sending them the email I got from the EPA, they're picking my bikes up next week.

this is MINUS 1000 stars
I relocated for the US to Ireland. Poor communication
disrespectful and rude.
They come across very nice until you become a client then you are just a number.
They had no idea how many custom documents I needed to prepare for Ireland. At least 12/15 different documents to present to clear the 53 boxes. I was in a new apartment with no internet and no printer and everytime I would present a document to the local team they would ask for more. To be clear documents that you CANNOT prepare from the US like for example the energy bill or phone bill that you can ONLY have after a few days that you arrive.
To make short the boxed arrived and BE CAREFUL .... the item that you insured they are very well wrapped the ones that you didn't they are not.
An antique chest arrived with all broken legs and a painting with the glass broken.

I contracted and paid Schumacher Cargo Logistics, Inc. $5,835.00 to transport my Pontiac GTO from Baumholder, Germany, to Houston, Texas, during a military permanent change of station move. It was collected on May 15th,2024, and it arrived at the destination port/terminal in New York on July 5th, 2024. Despite this, it has still not been delivered to its final destination in Texas. The company representatives actively duck my calls/emails. The tracking information on the company’s client portal shows that my GTO cleared customs on July 30th, 2024, and that it was delivered to their warehouse on July 31st, 2024. I received an invoice on July 30th, 2024, for Duty in the amount of $23.75 and Bond for the amount of $95.00. I promptly paid the invoice. I contacted the company after hearing nothing further, and inquired as to why my shipment continued to be delayed. I received an email on August 19th, 2024 from a company representative claiming "shipment has been unloaded at our warehouse but there are additional cost incur due to the hold I should have final amounts next couple days". I inquired again, and was told that the info would be provided "by the end of the week". This happened numerous times, without results. I then received an invoice on September 4th, 2024, for an administration fee of $75.00 and demurrage charges amounting to $1,245.75. These charges were issued 36 days after the shipment had cleared customs. I question why these fees were delayed for over a month, and also why the administration fee is $75.00 when the company’s own website lists the applicable fee for a shared container shipment as $55.00. As of September 4th, 2024, 112 days have passed since the vehicle's collection. Given these issues, Schumacher Cargo Logistics has failed to provide the services promised in a timely and transparent manner. These delays and additional charges have caused significant frustration and financial burden, during an already expensive international move.

As this is literally the sixth time we have used Schumacher the expectation was that the move would be a great as the five previous times.

It was far from great, in fact it was poor in every respect from the packers to the delivery. Let’s start with the packers. In Italy, although they were told (as one man spoke English) and showed, they forgot two large kitchen drawers. They had to return the next day to pack these drawers. The drawers were large, hard to miss, and contained all of our silverware and kitchen utensils. They also were leaving without packing the dining chairs, it was a good thing we checked that, so they did not have to return for these.

The packers were not careful. They did not respect our things at all. Unlike the last time the clothes were jammed in boxes and are so wrinkled they are unwearable without ironing or dry cleaning, depending on the type of clothing. This was not the case any of the other times.

Also, because they were not careful packing, one of my antique dishes was broken, my watercolor art paper (which is expensive) was jammed in boxes and much paper was creased and is unusable. At least four pairs of shoes again were crammed in boxes and are misshapen. My clogs are not fixable, Bob’s leather loafers are completely misshapen, as well as at least three pairs of tennis shoes. I have stuffed the shoes with paper in hopes that the shape will come back.

The delivery was total chaos as you know. Firstly Chris never scheduled the move. I waited at the house for 8 hours the first day, and when I finally got the number to call what I thought was a moving company (which it wasn’t) the move was never scheduled, so I scheduled myself thinking I was talking to a moving company, which I was not. Not once but twice they delivered the pallets. Obviously Chris or (whoever) does not understand what the truckers (contractors) were scheduled to do. Once again not once but twice pallets were delivered. The first driver was a courteous but of course his job was to deliver the pallets uncrated. We talked and agreed to send him back.

The incompetence was incredible.

Thankfully the second delivery of pallets was by a man who also contracts residential moves. He offered to come the next day with his sons and unbox the pallets and deliver as we had discussed. The pallets could not fit in my garage, so he had to bring them back and park his truck appropriately.

It was not Chris but me who arranged this, then was ok’d by Schumacher to pay for this service.

He returned the next day and uncrated the pallets and delivered as promised. If any other driver had delivered I would still be waiting for my things. And my guess a third pallet delivery.

In addition I felt I should tip the boys as they were giving up a Saturday to help their father. I know they had plans but the driver was kind and did not have confidence that yet again a moving company was not going to be a residential moving company on Tuesday between 5pm and 7pm? I believe he saw we were older and wanted to help out so we could begin to set up our household. I tipped the boys $70 to show my appreciation for giving up their Saturday morning. They had plans. Had we had a normal moving company I would not have felt this was necessary. So besides incredible aggravation and frustration trying to get my things delivered, it cost me personal money.

The people you contracted in Italy this move were definitely not the same caliber as the other Italian movers. Those boxes were packed carefully nothing was damaged and the clothes were not a wrinkled mess jammed into boxes with other things.

I am sure this email will fall on deaf ears and nothing will be done to make up for this mess of a return move to the United States, including additional personal money I spent for the driver’s sons. Obviously I was not obligated to do but this man and his sons gave up their Saturday morning to help us out.

Quite possibly it would behoove Schumacher to do something additional training for those in charge of delivery to understand what the contractors they use actually do and to be sure the Italian contractors you use are competent and respectful of your clients goods.

If you want to have a headache and lots of stress, hire this company. They are good until you make de deposit. After that, they stop responding and in every occasion, remind you that you can get other service if you pay more money.

I hire them for a very small move from USA to Europe. Every single thing went wrong. Because I had such small shipment, I decided not to pay insurance because they lied and told me that in the last 2 years no claims were made.

When the delivery came to my house, my expensive belongings were wrapped on paper that was all tear out. Broken glass everywhere, packing was done just as if they wanted to make sure I regretted not getting insurance. Shipment was delays and I ended up having to pay import taxes. Daniel, always found a way to pass the blame on someone or something else. And of course, the fault was mine because of whatever reason.

At the end, the fault was mine, I read the reviews and raised concerns about how bad they were but Daniel told me they are just from people who can’t be satisfied, and still I hired them.

Stay away of this company and do yourself a favor. They are not cheap but surely a very expensive headache.

HORRIBLE company - RUN
If I could leave -5 stars I would. This company is beyond awful. They are impossible to talk with and are incredibly arrogant when you have any issues. They did the bait and switch on us too about shipping space and extra charges. Like others here, we had expensive tools stolen. When we tried to make a claim on insurance for damages and missing items we were told it would not be covered and we couldn't make a claim. Getting anyone to respond to our concerns was impossible and required incessant emailing. Then 10 months after the shipping process we get a surprise bill for an insurance policy we were not allowed to use. Because I don't trust them, I went around them and tried to get confirmation from the "insurance company" that we ever even had a policy. They, after consulting with Schumacher, said they could not discuss the matter with us and refused to tell me whether they policy had even been paid for. I cannot begin to tell you how bad these people are. I also notice that their Google reviews are turned off - THERE IS A REASON FOR THAT. Why would the old Google reviews be 4.7, but here it is a 1.2?? That should tell you everything you need to know.

Moving Company, Schumacher: I had packed 154 boxes.They said they would pack the rest, they told me to stop packing. They said it would fit. They LIED! I really dislike writing bad reviews but here it is, from recent experience. We moved from Santa Rosa, CA to the UK. The moving started in March. 300 Cu ft is still currently in Oakland (extra cost ~$5000, if we ever get it) although we were guaranteed that all would fit in the container. Miscommunication and outright bait and switch occurred everywhere.
1) We had an in-home inspection of our 'stuff', we were asked whether to have the clothes folded or use wardrobe boxes, we specifically said fold, but they used large wardrobe boxes taking up a lot of space. Items were packed in these large wardrobe boxes that only needed to be wrapped, like heavy bronze statues. 2) We thought the quote was Door to Door and we had time to find a place to live; WRONG. Then we were told that the original price only included unloading to a storage unit in Southampton. To get it to our rental house and unwrap the furniture was another $1400. 3) During the moving days, 3 people told me it would fit, including the Moving & Relocations - Sales Manager. It didn't fit based primarily on poor packing. One small junk drawer (see picture) was packed in a box and then filled with paper. 4) There was very little organization during the 3 days that the movers were at the residence. Some knew how to pack, others DID NOT. Many boxes packed at 25% -50% as shown pictured. The rest of the box was filled with paper. No one asked me a single question during the whole experience, if they could speak English. I was there the whole time and tried to oversee what I could. One packed my shoes from the front door, one packed a cooler that we were using; current food was packed, fresh mushrooms and bread; after 8 weeks unpacking putrefied mushrooms was not a great experience. All opened liquids were packed without the tops being closed or secured. Recycling trash was packed. 5) There was no walk through when completed with respect to cabinets and drawers. I had to do this myself and found many had not been emptied. I missed a drawer that had not emptied after the movers left so stuff came with us in our luggage. 6) The company was told about all of this and choose in no way to address the issues. Our remaining stuff is still in Oakland and held for ransom, $5000 if we want it. and we don't even know what it is. We were told by a senior manger that the container had left our property full; but we had other documents that showed that the sealed container had been opened and items were removed; this was denied by the manager Lack of inventory documentation was incredible; K on a box meant kitchen, that's it. Before the movers, we packed 154 boxes ourselves and know exactly what's in each box. I was traumatized for weeks after the move, waking up with anxiety attacks. Maybe we will get the rest of our stuff at some point. Hopefully. Another tip, if you are doing this, stock up on toilet paper, the movers brought nothing. Is sucks feeling powerless against a company who really doesn't care.

Horrible, they damage car , run dead battery and dont pay for it, what they do is no one in the team answer you and dont get refunded any thing they say.THIEFS

Absolutely terrible.

Used them to move a single pallet of household goods.

The subcontractor they used for collection no called no showed multiple times.

When they did collect it was to hand load it into a pick up truck, uncovered in the rain.

During its voyage my pallet apparently expanded in size and I was forced to pay additional fees. The bill of lading provided by the ships log confirmed my measurements but Schumacher insists it was 127 cubic feet, not 90.

As one can imagine an international relocation is stressful enough without all of your worldly belongings being held hostage.

I wish I read the reviews earlier. Be warned, you may get a competitive quote but in the end you will pay far more!!!
I am in a process of shipping my old motorcycle from US to UK and today I have been notified its due to come in a few days but there are further charges to unload the motorcycle and clear with customs. It didn't surprise me as having lived in the US for 5 years, I am used to hidden costs. But what did surprise me is the amount! So, the handling of the bike on the US side, storing it, loading it, strapping it, protecting it and then delivering it to the UK cost me $745. I may have missed their notice on the original quote (which is not on the invoice I’ve paid) that unloading was not included and here I assumed I'd get a call, they would roll my bike out of the container, wave my ToR letter at customs (allowing me to bring it on tax/duty free) and ride away home with nothing or something symbolic to pay. But no, apparently getting my bike out of the container cost…. (ready?)… just a modest £295. Daylight robbery I’d say. Oh wait, there is also a port congestion fee £50 and even an x-ray fee of £35. Anyone knows what’s that about?
In other words, it was bad enough to find out there were extra costs, but £380 ($482)?!!!
I don’t know may be I am expected too much from the customer services but if I knew that my customer had to pay almost the same fee at the other end. I would not just say unloading is not included but would actually say, be aware that you will be presented with another invoice almost as much I am charging you now.
Believe me I would not bother shipping 14 year old bike if I knew the full cost involved and they well knew when we were discussing the quote on a number of occasion that I was trying to decide whether it would be a worthwhile.
Now, one would hope it actually gets here ok and without any damage. In fact I may be shooting myself in a foot here, god knows what they gonna do it after reading yet another happy customer’s review.

The usual movers crooks.. quoted a price for an international move, US to Europe. Conducted a survey of the house goods and confirmed the price. Once they had the furniture and boxes loaded the price went up 20%… When the container reached destination, another 500 EU because the local partner had not figured out that the street was too narrow.
Mr Bob Lonek, the salesman that quoted and then jacked up the price.
Stay away!

We must return to Caesar what returns to Caesar !
A stress less move from Philadelphia to Paris
Everything was organised as planned with no bad surprises !
Thank you !

missing items!! told not to lock our cargo boxes as the inspectors would break them.... well DO NOT LISTEN TO THIS ADVICE!!! take your chances. We were told the company would tag and zip tie our boxes...LIARS!!! our expensive tools and personal items were taken from our things somewhere in route from Pennsylvania USA TO Charroux France.

Poor Schumacher service! My continer was hold at the port for more than a month until I had to pay an additional cost of $175 due to demurrage (as they claimed) and emailed me to apologize for the delay because of their poor arrangement.

Poor customer service, never reply and follow up the status, even you sent them couple of emails and calls. but when they asked for payment or confirmation, only give you a day or two to settle otherwise they claim to charge another additional cost for late payment or storage whatsoever. Totally a scam!

Don't use this company.

Worst ever. They get a 1.6 on here, but a 4.5 on their own site where they pick only the best reviews - they don’t allow you to write a review on there. Scam from beginning. CEO, Martin Baker, has zero people skills and is not a man of his word. I’m missing irreplaceable items that they’ve made no attempt to find out where they are. Totally unbelievable.

Please don't consider this company.

Reading the reviews already should tell you, this company is a total disgrace.

They are ABSOLUTELY SHOCKING IN EVERYTHING THEY DO.

THEY SHIPPED MY WIFES BELONGINGS WITHOUT ANY AUTHORISATION NOR CONTRACT. NOT EVEN AN ADDRESS!!!!

NOW THEY WANT US TO PAY FOR THIER TERRIBLE MISTAKES.

AVOID AT ALL COSTS THERE ARE REPUTABLE AND HONEST COMPANIES AVAILABLE.....

DON'T WASTE YOUR TIM OR MONEY

SCAM COMPANY!!! Do not trust!!! Paid £3000 to ship my car over from US to U.K. and at first it was a good experience! Then the chaos started, they moved my delivery date 2 times and on top of that they changed the port at the last minute!!

THEN I was told that I would have to pay an additional £700 for U.K. handling and customs clearance which was never discussed at any point during my phone conversations or via email until the car actually arrived at port!

ABSOLUTELY TERRIBLE EXPERIENCE!!!!

Unfortunately, my UK moving firm engaged this firm for delivery of my goods in the US. After my goods had been delivered and i had paid for the exclusions indicated on my quote, they hit me with additional charges. Very unresponsive to my requests for explanation. Would not recognize the quote I had been given.